caroak Posted August 18, 2011 #76 Share Posted August 18, 2011 My mistake:D -- the head engineer did not adjust the a/c. We just advised him of the problem when he was in our hallway checking on another issue. While we were out he sent someone else to make the adjustment who was just finishing up when we returned. Link to comment Share on other sites More sharing options...
Benita Posted August 18, 2011 Author #77 Share Posted August 18, 2011 Maintenance can and should be scheduled. That maintenance should not occur during a voyage unless something unexpected occurs. The maintenance should take place by adding days between passenger paid cruises or at the beginning or end of repositioning after passengers embark or disembark. Major repairs can also be scheduled and that is why ships are drydocked. Maintenance should not occur at the passengers expense or inconvenience. From your mouth to FDR's ears. Link to comment Share on other sites More sharing options...
Leonid Posted August 19, 2011 #78 Share Posted August 19, 2011 Just got an email from Maria Mendez, ResSupv at ext. 2177 (must be Guest Services) stating that I will get a $500.00 SBC if I respond. I did so. Suggest that all do so as well. This is for the 8/26 Alaska sailing. Link to comment Share on other sites More sharing options...
eddmel Posted August 19, 2011 #79 Share Posted August 19, 2011 It seems that one goal of a cruise line is to accomplish routine on-going maintenance/repairs without disrupting any scheduled stops. In the course of such routines, problems sometimes are seen that require a decision ... take the ship out of service or accomplish the repairs while cruising with some disruption to the schedule. Both have customer impact and there is no risk free answer. IMHO the issue is how often such maintenance caused disruptions occur. Too often, then time to look at other cruise lines (and hope they don't have the same problem). As a retired military maintenance officer, hope I don't sound too sympathetic to these machines that don't always do as we want. Link to comment Share on other sites More sharing options...
hondorner Posted August 19, 2011 #80 Share Posted August 19, 2011 This conversation between the Chief, Engineer and the Captain is imaginary, but in my experience with machinery is more than likely: "Captain, we have a bearing slipping in engine number 3. I recommend we replace the bearing now to prevent a catastrophic failure." "Chief, what will the repair involve?" "Captain, it's not really more than a maintenance item, but it will involve taking the engine out of service now. Also, this is not a bearing that has failed us before, so I don't have a spare on board. We will have to order one from the engine builder in France. I expect the complete turn-around time to be about six weeks. Unfortunately, we will not be able to maintain our normal cruising speed while the engine is shut down." "Well, Chief, the home office and the passengers about to board the ship will not be happy, but in the interests of their safety we have no choice but to go with your recommendation. Go ahead and shut the engine down now, order the new bearing, and we'll do the best we can." I have nothing but speculation that something like this might have happened, but ask anyone who has worked with machinery and they will tell you that something like this has to be the situation. In the imaginary conversation, it's obvious that this is preventative, to prevent a more drastic failure. What may not be as obvious is that it also is maintenance, as bearings are considered wear items, like tires and windshield wipers. Remember, just because it is "preventive maintenance" does NOT mean that it's always predictable within a specific time period. Link to comment Share on other sites More sharing options...
Benita Posted August 19, 2011 Author #81 Share Posted August 19, 2011 Sounds like a possibility Don, but why would the slowdown start 11 days later? There is a Regatta sailing that started a day or so before we were notified and people on that ship have posted that the regular itinerary is in place with no slowdowns. Looking at their itinerary, much of it is similar to ours. If something is wrong, wouldn't that engineer say "Slow that ship down now" instead of "in 11 days, we will slow down"? Also, would they then say "We need to skip the 6 hours in Victoria and spend those 6 extra hours in Sitka, while we wait for parts to arrive in six weeks? "Inquiring minds, especially those of us that are trusting our safety to this line, want to know. Link to comment Share on other sites More sharing options...
trina2 Posted August 19, 2011 #82 Share Posted August 19, 2011 Sounds like a possibility Don, but why would the slowdown start 11 days later? There is a Regatta sailing that started a day or so before we were notified and people on that ship have posted that the regular itinerary is in place with no slowdowns. Looking at their itinerary, much of it is similar to ours. If something is wrong, wouldn't that engineer say "Slow that ship down now" instead of "in 11 days, we will slow down"? Also, would they then say "We need to skip the 6 hours in Victoria and spend those 6 extra hours in Sitka, while we wait for parts to arrive in six weeks? "Inquiring minds, especially those of us that are trusting our safety to this line, want to know. This is what we on the Land of Midnight Sun cruise on Insignia also found puzzling Departure date for Land of Midnight Sun Cruise: 23 June Major itinerary change announced: 12 April As you can see there is even more time than 11 days here and yet the cruises departing prior to ours were not so badly affected and had no major itinerary changes, neither did the ones following even though the "ongoing maintenance" was due to be completed in September (according to one letter sent out to TAs) I posted this on our roll call for the above cruise: All this speculation is driving me nuts. - it would be good if Oceania had a section on their website that would release official updated statements. At least there would be some consistency between the information given out to different Insignia passengers. It seems there are a number of differing stories coming out via travel agents etc. This is relevant now for the passengers aboard Regatta (well, one of the cruises :confused:) Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 19, 2011 #83 Share Posted August 19, 2011 Sounds like a possibility Don, but why would the slowdown start 11 days later? There is a Regatta sailing that started a day or so before we were notified and people on that ship have posted that the regular itinerary is in place with no slowdowns. Looking at their itinerary, much of it is similar to ours. If something is wrong, wouldn't that engineer say "Slow that ship down now" instead of "in 11 days, we will slow down"? Also, would they then say "We need to skip the 6 hours in Victoria and spend those 6 extra hours in Sitka, while we wait for parts to arrive in six weeks? "Inquiring minds, especially those of us that are trusting our safety to this line, want to know. Could be they have to bring in specialists to do the maintenance & that is when they are available :confused: It is like taking your car in for major service... they like you book in advance. Our car took 12 hrs to do the major service ..they like to make sure they have a mechanic to stick with the job & not be trying to squeeze in clients that had booked appointments Link to comment Share on other sites More sharing options...
Benita Posted August 19, 2011 Author #84 Share Posted August 19, 2011 Anything is possible Lynn, although nothing makes too much sense. At this point, I want reassurance that the ship is seaworthy and we won't have to be towed into some desolate place and be like the the group from the Oceana flight that was morooned in the show "Lost". (See, I haven't lost my warped sense of humor). Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 19, 2011 #85 Share Posted August 19, 2011 Anything is possible Lynn, although nothing makes too much sense. At this point, I want reassurance that the ship is seaworthy and we won't have to be towed into some desolate place and be like the the group from the Oceana flight that was morooned in the show "Lost". (See, I haven't lost my warped sense of humor). I am sure if it was not seaworthy the ship would not be allowed in U.S. waters:D Link to comment Share on other sites More sharing options...
lyndenfa Posted August 19, 2011 #86 Share Posted August 19, 2011 Echo. Echo. Why the secrecy about what is going to be "prevented" or replaced or fixed, whatever? Link to comment Share on other sites More sharing options...
Benita Posted August 19, 2011 Author #87 Share Posted August 19, 2011 Well, the newly revised itinerary just came out and not only is Victoria back, but the itinerary is actually better than the original. I guess FDR stayed off the boards because he was busy rerouting the ship. Vancouver is now the port after Victoria, so worse comes to worse, they can alway give out oars to the passengers and let us row. Kudos to Oceania - when they realized how poorly their changes were received, they went back to the drawing board and can retake their motto "Your world, your way". Link to comment Share on other sites More sharing options...
Benita Posted August 19, 2011 Author #88 Share Posted August 19, 2011 Echo. Echo.Why the secrecy about what is going to be "prevented" or replaced or fixed, whatever? Lynne- please check your emails. I sent you a few. Link to comment Share on other sites More sharing options...
trina2 Posted August 20, 2011 #89 Share Posted August 20, 2011 Well, the newly revised itinerary just came out and not only is Victoria back, but the itinerary is actually better than the original. I guess FDR stayed off the boards because he was busy rerouting the ship. Vancouver is now the port after Victoria, so worse comes to worse, they can alway give out oars to the passengers and let us row. Kudos to Oceania - when they realized how poorly their changes were received, they went back to the drawing board and can retake their motto "Your world, your way". Very pleased to hear your itinerary has changed back again and even for the better. Still, it would have been nice if you didn't have to go through all the disappointment/anger etc first. Hopefully all the bad stuff is over with and it will all be happy sailing from now on. Wishing you and fellow passengers a wonderful cruise. Bon Voyage! Trina Link to comment Share on other sites More sharing options...
Benita Posted August 20, 2011 Author #90 Share Posted August 20, 2011 Very pleased to hear your itinerary has changed back again and even for the better. Still, it would have been nice if you didn't have to go through all the disappointment/anger etc first. Hopefully all the bad stuff is over with and it will all be happy sailing from now on. Wishing you and fellow passengers a wonderful cruise. Bon Voyage!Trina Thanks, I think both the passengers and the management at Oceania learned an important lesson. For the passengers, although Oceania has the legal right to do what they want, you have some say when treated unfairly. Perseverance. For the management - the court of public opinion can be as strong as a legal right when it comes to maintaining a business. If something does not pass the "smell test" you need to do your best to fix it. The new itinerary could have been the only revised itinerary, and trying to pass along one that makes things easy for you, but really has an impact on customer enjoyment will help you in the short run, but have a lingering negative effect on future business. Also, it cost you financially because Oceania customers tend to keep on sailing and the $250pp FTC can really add up. I do commend you for listening to us and in the end doing what was right. Link to comment Share on other sites More sharing options...
lyndenfa Posted August 20, 2011 #91 Share Posted August 20, 2011 Now if only our government would listen to the people!! (Sorry, no politics, I know) What a wonderful change. Thank you Mr. Del Rio and all who must have worked much overtime to make this happen. Lynne Link to comment Share on other sites More sharing options...
Tricky Richy Posted August 21, 2011 #92 Share Posted August 21, 2011 I noticed someone made the comment about they wish it was on the Panama cruise, well it is a s well. We aree on a back to back alaska and Panama and I kicked up enough fuss through AMEX to get full info and it is effective allready an will continue until NYC> We are travelling from australia and cannot get a refund so imagine what a rebate to future cruise credit means to us grrr!! Link to comment Share on other sites More sharing options...
MightyQuinn Posted August 21, 2011 #93 Share Posted August 21, 2011 Well, the newly revised itinerary just came out and not only is Victoria back, but the itinerary is actually better than the original.... Kudos to Oceania - when they realized how poorly their changes were received, they went back to the drawing board and can retake their motto "Your world, your way". Great news! Wonderful that your itinerary has been restored to even better than expected. Start praying now for good weather in Victoria and Vancouver ... Benita, I appreciated your level-headed presentation of this issue. You managed to display just the right balance of factual info, lingering suspicions, disappointment and humour! I'm sure it contributed to the successful outcome for passengers and maybe even a lesson for Oceania. Nicely done. :):) Link to comment Share on other sites More sharing options...
Delta Queen Posted August 21, 2011 #94 Share Posted August 21, 2011 I noticed someone made the comment about they wish it was on the Panama cruise, well it is a s well. We are on a back to back Alaska and Panama and I kicked up enough fuss through AMEX to get full info and it is effective already an will continue until NYC> We are traveling from Australia and cannot get a refund so imagine what a rebate to future cruise credit means to us grrr!! Hi: We are on the San Francisco to NY cruise. Just to clarify did you get the original itinerary restored or just get the credit? If & when they get the Roll call boards working again - join us over there. DQ Link to comment Share on other sites More sharing options...
JimandStan Posted August 21, 2011 #95 Share Posted August 21, 2011 If & when they get the Roll call boards working again - join us over there. What were you thinking is wrong with the Roll Call Boards? They are working fine as of this morning. http://boards.cruisecritic.com/forumdisplay.php?f=420 Link to comment Share on other sites More sharing options...
Paulchili Posted August 21, 2011 #96 Share Posted August 21, 2011 I suspect that there must be some sort of problem with Regatta engines. We are on the NYC - Montreal cruise Sept 30th and have just received an e mail from our TA about changes in itinerary. While it remains the same, the last 5 ports are all shortened by couple of hours (earlier arrival and/ or departure as well). Unless it's a matter of port fees (which I doubt), it must be the engines slowing us down. Disclaimer - as I am away from home and have limited Internet time, I only looked at the info briefly but I believe what I posted is correct. FWIW - the Internet on Ocean Princess is VERY good. Link to comment Share on other sites More sharing options...
earlybird55@verizon.net Posted August 21, 2011 #97 Share Posted August 21, 2011 Can anyone tell me the pier numbers for San Franciscio that we depart from and NYC that we arrive at. Thanks Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 21, 2011 #98 Share Posted August 21, 2011 Can anyone tell me the pier numbers for San Franciscio that we depart pier 35 http://www.sfport.com/ Link to comment Share on other sites More sharing options...
PSP cruiser Posted August 21, 2011 #99 Share Posted August 21, 2011 What were you thinking is wrong with the Roll Call Boards?They are working fine as of this morning. http://boards.cruisecritic.com/forumdisplay.php?f=420 The following response from Host Andy was sent last night when I questioned a missing last page for Regatta's 8/26 roll call. http://boards.cruisecritic.com/announcement.php?f=197&a=269 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted August 21, 2011 #100 Share Posted August 21, 2011 Can anyone tell me the pier numbers for San Franciscio that we depart from and NYC that we arrive at. Thanks http://www.nycruise.com/scheduleNYC.html should be in your cruise documents also Link to comment Share on other sites More sharing options...
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