deedaoz Posted December 1, 2013 #2801 Share Posted December 1, 2013 Thanks.........she used to be on the AD..Maybe you can find out for how long? I'd be happy to ask her. Will let you know when I get back o December 18. Link to comment Share on other sites More sharing options...
mommabean Posted December 1, 2013 #2802 Share Posted December 1, 2013 (edited) For all those who are interested, Beresford is now back on board Radiance of the Seas. He has taken his place as the bartender behind the bar in the Concierge Lounge. Expect him there if you are cruising on RD between now and the end of June. Gina Edited December 1, 2013 by mommabean Link to comment Share on other sites More sharing options...
PH8 Posted December 1, 2013 Author #2803 Share Posted December 1, 2013 I'd be happy to ask her. Will let you know when I get back o December 18. Thanks and Bon Voyage!:D Link to comment Share on other sites More sharing options...
Folk Singer Posted December 1, 2013 #2804 Share Posted December 1, 2013 I'd be happy to ask her. Will let you know when I get back o December 18. happy Cruising. Link to comment Share on other sites More sharing options...
mein18 Posted December 3, 2013 #2805 Share Posted December 3, 2013 For those of you sailing on Jewel in the future, you had better hope that Diego gets back soon. Catalina who is standing in for him, sits at her desk and ignores the guests in the lounge. Have tried to introduce ourselves twice and got brushed off. Never any room in the lounge. Tonight, bartender said we could sit outside. Opened the door and pointed to chairs in the centrum. Unfortunately, if you do not get there prior to opening, you will not get a seat and Catalina cold care less. Link to comment Share on other sites More sharing options...
PH8 Posted December 5, 2013 Author #2806 Share Posted December 5, 2013 AD Adventure -(Concierge)Sucel Anderson AL Allure --(Concierge)-Fernando Ugalde Nadal and Dexter Fraser *Dexter on vacation as of 01/05/14 (Rahim Fraoui on vacation till 01/05/14) (Diamond)"Ana" Anayansy Jimenez as of 09/29/13 BR Brilliance -(Concierge)Sascha Strack as of 11/16/13 (Willie Salaya on vacation) (Diamond)Anis Tebbeb as of 11/16/13 EN Enchantment -(Concierge)Reyno Varkevisser till end of March or beginning of April (Diamond)Carlington Berry till mid Feb '14 EX Explorer- (Concierge)Nizar Laatiri till 12/12/13 (Denzil Fernandes on vacation) FR Freedom (Concierge)-Rahul Barua as of 09/15/13 (Diamond)-Jorge Gutierrez till 01/12/14 (Bertrand Almeida on vacation) GR Grandeur-(Concierge)-Francis Calimag (Diamond)Ruth Romo Ortiz ****as of 12/14/13,they will switch places ID Independence (Concierge) Raj Bhugwath as of 11/23/13 (Fernando Cataldo on vacation) (Diamond) -Columella Arandia as of 09/21/13 JW Jewel -(Concierge)Catalina Barros (Diego Tripaldi on vacation) LG Legend -(Concierge)Luca Iorio (Diamond)Andrew Finegold as of 09/09/13 LB Liberty- (Concierge)-Carlos Ortiz till 12/07/13 (Oana Papa on vacation) (Diamond)-Bozidar Hrubec MJ Majesty - none MA Mariner -(Concierge) &(Diamond)-Miao Miao Han NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock) OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo (Diamond)Charmaine Fernandes as of 11/02/13 (Carolina Cullbera on vacation till 12/14/13) RD Radiance -(Concierge)Juan Diego Miranda-Allen till 05/08/14 (Diamond)HaJeong Shim"JJ" till 01/19/14 RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13 (Pretty Shamu on vacation) (Diamond) Karen Hernandez as of 06/28/13 SR Serenade - (Concierge)Mario Adonis Reyes till April 2014 (Diamond) Alan del Fiero SP Splendour–(Concierge)Fernando Cataldo till 01/26/14 (Diamond)Gisleni Araujo VI Vision - Betsy Medrano (Diamond)-Efren Aquirre (Gustavo Butcher on vacation ) VY Voyager -(Concierge)Dionne Jolly To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com The underscore is ONLY between the ships two letters and Concierge. i.e EX_Concierge@rccl.com **For the Rhapsody RH_SuitesConcierge@rccl.com **For the Grandeur GR_SuitesConcierge@rccl.com **On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship i.e OA_Concierge01@rccl.com OA_Concierge02@rccl.com On ships with Diamond lounge concierge,add the word Diamond in front of Concierge i.e FR_DiamondConcierge@rccl.com Link to comment Share on other sites More sharing options...
critterchick Posted December 9, 2013 #2807 Share Posted December 9, 2013 For those of you sailing on Jewel in the future, you had better hope that Diego gets back soon. Catalina who is standing in for him, sits at her desk and ignores the guests in the lounge. Have tried to introduce ourselves twice and got brushed off. Never any room in the lounge. Tonight, bartender said we could sit outside. Opened the door and pointed to chairs in the centrum. Unfortunately, if you do not get there prior to opening, you will not get a seat and Catalina cold care less. Thats harsh. The Concierge can't do anything about crowding - that's entirely a function of how many D+/Pinnacle/suite guests are onboard. And the fill-in is seldom going to be as good as the regular, since they are usually plucked form Guest Services and aren't as familiar with things. We are onboard now, and I think that Catalina is doing a good job so far. Far better than so e regular Concierges we've encountered over the years. We get to the lounge at 6:00 or so, and there are plenty of seats. There is also an overflow in Hollywood Odyssey with all of the same amenities. Catalina does stay at her desk, but is busy with guests requesting reservations and other assistance. Bernadine is a terrific bar server. Link to comment Share on other sites More sharing options...
pe4all Posted December 9, 2013 #2808 Share Posted December 9, 2013 Hi Everyone! Quickie question from a newbie RCCL cruiser: We are sailing on the Freedom on 12/22. (in a GS) Will/should the concierge contact us before that? Thanks for your answers.:) Link to comment Share on other sites More sharing options...
Clarea Posted December 9, 2013 #2809 Share Posted December 9, 2013 Hi Everyone! Quickie question from a newbie RCCL cruiser: We are sailing on the Freedom on 12/22. (in a GS) Will/should the concierge contact us before that? Thanks for your answers.:) There's no set procedure, it's up to the concierge. You may want to contact the concierge yourself. Link to comment Share on other sites More sharing options...
spookwife Posted December 9, 2013 #2810 Share Posted December 9, 2013 Hi Everyone! Quickie question from a newbie RCCL cruiser: We are sailing on the Freedom on 12/22. (in a GS) Will/should the concierge contact us before that? Thanks for your answers.:) some do, some don't. heck we have had the same concierge multiple times and only get a preview/welcome email about half the time. if there is something you want them to handle before you arrive, be proactive and email them about 7-10 days out., Link to comment Share on other sites More sharing options...
pe4all Posted December 9, 2013 #2811 Share Posted December 9, 2013 Thank you both for your speedy responses. There is nothing urgent we need the concierge to do. Already made ice show reservations, have our dining time set. Looking forward to trying RCCL for the first time! Link to comment Share on other sites More sharing options...
cruisenfever Posted December 9, 2013 #2812 Share Posted December 9, 2013 Thank you both for your speedy responses. There is nothing urgent we need the concierge to do. Already made ice show reservations, have our dining time set. Looking forward to trying RCCL for the first time! Willie was on the Brilliance and just went home on vacation November 16, so he is probably not due back until January. If you scroll up a few posts you will see who the current Concierge is on Freedom. Link to comment Share on other sites More sharing options...
pe4all Posted December 9, 2013 #2813 Share Posted December 9, 2013 If you scroll up a few posts you will see who the current Concierge is on Freedom. I did - but the name means nothing to me!!:p:D Link to comment Share on other sites More sharing options...
SherriZ366 Posted December 9, 2013 #2814 Share Posted December 9, 2013 Willie was on the Brilliance and just went home on vacation November 16, so he is probably not due back until January. If you scroll up a few posts you will see who the current Concierge is on Freedom. Rahul is in the CL -- I think through the end of Jan. (Diamond)-Jorge Gutierrez till 01/12/14(Bertrand Almeida on vacation) Think Bertie will be in DL from Jan. 12 on. Link to comment Share on other sites More sharing options...
cruisenfever Posted December 9, 2013 #2815 Share Posted December 9, 2013 Rahul is in the CL -- I think through the end of Jan. (Diamond)-Jorge Gutierrez till 01/12/14(Bertrand Almeida on vacation) Think Bertie will be in DL from Jan. 12 on. Wonder if Brilliance is going to be Willie's new home when he returns from vacation? Link to comment Share on other sites More sharing options...
SherriZ366 Posted December 9, 2013 #2816 Share Posted December 9, 2013 Wonder if Brilliance is going to be Willie's new home when he returns from vacation?I think it might be but I don't know if Jorge is permanent for FR. He was scheduled to go on vacation and then got transferred to BR in September or October. Link to comment Share on other sites More sharing options...
truffles2 Posted December 9, 2013 #2817 Share Posted December 9, 2013 Willie indicated that his time on Brilliance would be temporary and that he would be returning to Freedom....that is what he said in September. Have things changed? Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
cruisenfever Posted December 9, 2013 #2818 Share Posted December 9, 2013 Willie indicated that his time on Brilliance would be temporary and that he would be returning to Freedom....that is what he said in September. Have things changed? Sent from my iPad using Tapatalk Guess I'm just thinking out loud!:o Link to comment Share on other sites More sharing options...
redcrown Posted December 9, 2013 #2819 Share Posted December 9, 2013 Kathy, Oana Popa will be in the CL until February. She does not know when in Feb. that she will return to her DL Link to comment Share on other sites More sharing options...
tomko2 Posted December 10, 2013 #2820 Share Posted December 10, 2013 Kathy, Oana Popa will be in the CL until February. She does not know when in Feb. that she will return to her DL We were on the Liberty last week and Carlos said he would be back by the time we cruise again on Feb. 6th. Carlos was smiling all week long. LOL Kathy T Link to comment Share on other sites More sharing options...
PH8 Posted December 10, 2013 Author #2821 Share Posted December 10, 2013 Kathy, Oana Popa will be in the CL until February. She does not know when in Feb. that she will return to her DL OOPS,Im slacking:o Thanks Link to comment Share on other sites More sharing options...
PH8 Posted December 10, 2013 Author #2822 Share Posted December 10, 2013 AD Adventure -(Concierge)Sucel Anderson AL Allure --(Concierge)-Fernando Ugalde Nadal and Dexter Fraser *Dexter on vacation as of 01/05/14 (Rahim Fraoui on vacation till 01/05/14) (Diamond)"Ana" Anayansy Jimenez as of 09/29/13 BR Brilliance -(Concierge)Sascha Strack as of 11/16/13 (Willie Salaya on vacation) (Diamond)Anis Tebbeb as of 11/16/13 EN Enchantment -(Concierge)Reyno Varkevisser till end of March or beginning of April (Diamond)Carlington Berry till mid Feb '14 EX Explorer- (Concierge)Nizar Laatiri till 12/12/13 (Denzil Fernandes on vacation) FR Freedom (Concierge)-Rahul Barua as of 09/15/13 (Diamond)-Jorge Gutierrez till 01/12/14 (Bertrand Almeida on vacation) GR Grandeur-(Concierge)-Francis Calimag (Diamond)Ruth Romo Ortiz ****as of 12/14/13,they will switch places ID Independence (Concierge) Raj Bhugwath as of 11/23/13 (Fernando Cataldo on vacation) (Diamond) -Columella Arandia as of 09/21/13 JW Jewel -(Concierge)Catalina Barros (Diego Tripaldi on vacation) LG Legend -(Concierge)Luca Iorio (Diamond)Andrew Finegold as of 09/09/13 LB Liberty- (Concierge)-Oana Papa till Feb 2014 (Carlos Ortiz on vacation) (Diamond)-Bozidar Hrubec MJ Majesty - none MA Mariner -(Concierge) &(Diamond)-Miao Miao Han NV Navigator – (Concierge)Larissa Curduneanu (Ricardo Mock) OA Oasis (Concierge)Israel Sanchez(as of 11/02/13) and Allan Fajardo (Diamond)Charmaine Fernandes as of 11/02/13 (Carolina Cullbera on vacation till 12/14/13) RD Radiance -(Concierge)Juan Diego Miranda-Allen till 05/08/14 (Diamond)HaJeong Shim"JJ" till 01/19/14 RH Rhapsody -(Concierge)Amit Chattopadhyay as of 08/16/13 (Pretty Shamu on vacation) (Diamond) Karen Hernandez as of 06/28/13 SR Serenade - (Concierge)Mario Adonis Reyes till April 2014 (Diamond) Alan del Fiero SP Splendour–(Concierge)Fernando Cataldo till 01/26/14 (Diamond)Gisleni Araujo VI Vision - Betsy Medrano (Diamond)-Efren Aquirre (Gustavo Butcher on vacation ) VY Voyager -(Concierge)Dionne Jolly To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com The underscore is ONLY between the ships two letters and Concierge. i.e EX_Concierge@rccl.com **For the Rhapsody RH_SuitesConcierge@rccl.com **For the Grandeur GR_SuitesConcierge@rccl.com **On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship i.e OA_Concierge01@rccl.com OA_Concierge02@rccl.com On ships with Diamond lounge concierge,add the word Diamond in front of Concierge i.e FR_DiamondConcierge@rccl.com Link to comment Share on other sites More sharing options...
redcrown Posted December 10, 2013 #2823 Share Posted December 10, 2013 OOPS,Im slacking:o Thanks Slacking, not a chance. I just talked to her today. She did not know when in February she would go back but now with tomko2's info, we know she will be back in the DL by 2/6/14. I'll have to let her know.:) Link to comment Share on other sites More sharing options...
PH8 Posted December 10, 2013 Author #2824 Share Posted December 10, 2013 Slacking, not a chance. I just talked to her today. She did not know when in February she would go back but now with tomko2's info, we know she will be back in the DL by 2/6/14. I'll have to let her know.:) good thing she has you!!:D:D Link to comment Share on other sites More sharing options...
wolfcathorse Posted December 10, 2013 #2825 Share Posted December 10, 2013 Kathy, Reyno said he was on EN until the end of March. He said he'd email you. Link to comment Share on other sites More sharing options...
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