Website Problems

[Shar27]

Still down and I don't want to look at Allure of the Seas!:mad::p:rolleyes:

[pittisit]

Did anyone happen to see the savings certificates when they were still accessible? My wife and I are dying to go on Navigator out of Everglades on 3/16 and want to get a steal...

[dubaihammer]

I also cannot log in to My Cruises, but found that if you use the pre cruise planner you can get to your reservation. I have just managed to book an excursion for our upcoming cruise that way.

[macrc]

If you're cruising tomorrow,its too late to print it out now anyway......have to print it out a few days(think it's 4) ahead,at least......

 

 

The on line check in has to be done at least 3 days ahead but I think you can still print your Set Sail Pass.

[Puffinater]

Did anyone happen to see the savings certificates when they were still accessible? My wife and I are dying to go on Navigator out of Everglades on 3/16 and want to get a steal...

 

Just tried and could not get in.

[marci22]

Just tried & got this message:

 

"In an effort to better serve you, we are currently making enhancements to our site. We appreciate your patience during this time, and encourage you to return here shortly."

 

Scarey thought wondering what they are doing to the site now to make it even Less User Friendly???...:eek:

 

Royal Caribbean site enhancements are rarely successful.

 

I seriously think someone's nephew is in charge of this website.

[Flopthis25]

This is the message i get: 1/27/2012 10:36:23 AM Internet Explorer Denied: Trojan-Downloader.JS.Gumblar.x http://www.royalcaribbean.com/home.do[16]

 

I have emailed them saying that my computer is detecting a trojan. (ya i know, like they'll respond), but I am not entering any peronal info until that trojan is GONE!!! My computer started detecting it yesterday. And only detects a trojan on RCCL's website.

[Puffinater]

Why would they do enhancements during the day?? You would think they would do this late night or early morning when fewer folks would be on.

 

But as marci22 says...."We're talking about Royal Caribbean here" and that pretty much says it all.

[scooter6251]

Why would they do enhancements during the day?? You would think they would do this late night or early morning when fewer folks would be on.

 

But as marci22 says...."We're talking about Royal Caribbean here" and that pretty much says it all.

 

I believe 'an enhancement' to them is getting the website to work at all.

[blacksheep2]

I tried for the past two days to fill out my "Bring a Friend" form and could not-got all kinds of messages-everytime different-Called my TA and she was able to get to them-we sail in 9 days and had to get it done--their sight is a hot mess most of the time!:confused::confused::confused:

 

They probably would be better off with somebody's nephew-(if he is a kid) doing it thant the IT department they have

 

We want to book on board next week but want to see the savings certificates too

[Cigar King]

It appears to be working again, sort of. I could do most things, but was unable to log into my cruises...maybe it's being worked on still and will be completely up soon?

[sml3]

I finally got on the RCI site with limited mobility. Still can't access the certificates. It does get frustrating and I also wonder who is running their IT department. I would think it could hurt their business.

[CVU]

Still can't log in......same message we get on every cruise, when trying to even see their web site!

[SailinC2C]

In general I find their site really undependable. I couldn't get into the certificates either. Many times I go to look up a cruise and the main page where you tick off ship, destination etc freezes and you can't click on some of the boxes. Frustrating.

[ckrobyn]

[Smurphy]

Just keep trying. I've tried multiple times till I was able to get in. I was finally able to access my reservation and book my shore excursions.

[Mr. Bungle]

My virus protection keeps telling me theres a trojan in the website. It just started saying that this morning. I ran a check on my computer- and none were foung on my computer. It only shows up on RCCL's website. yikes!

 

I was getting the same thing at 3am est this morning (Friday) and am getting the same thing now at 145pm est... NOT GOOD... Best to just let it be for the weekend and check in on Monday when their I.T. guys get done fishing out the bugs.

 

A trojan could be a huge problem for someone if they don't have the right protection... Imagine getting your reservation hacked :eek: and then finding out whoever did it changed all your information and put their's in place?!?!?!... I'm sorry sir, but that's not the name on the reservation...

[Mr. Bungle]

This is the message i get: 1/27/2012 10:36:23 AM Internet Explorer Denied: Trojan-Downloader.JS.Gumblar.x http://www.royalcaribbean.com/home.do[16]

 

I have emailed them saying that my computer is detecting a trojan. (ya i know, like they'll respond), but I am not entering any peronal info until that trojan is GONE!!! My computer started detecting it yesterday. And only detects a trojan on RCCL's website.

 

 

Why is it you and I are the only ones SEEING this Trojan issue??? Hopefully the rest of the folks don't get their personal info jacked because they decided to log in after getting a virus on their computer from the site...

 

What Anti-Virus software are you running??? I have Kaperski on a new (June) HP laptop...

[Maybaybie10]

I can finally get in after trying all morning, but when I click on Special Offers and then click Savings Certificates it brings me to the ShellPhone ad and won't show the certificates. Grrrrr. Frustrating!

[Cigar King]

Why is it you and I are the only ones SEEING this Trojan issue??? Hopefully the rest of the folks don't get their personal info jacked because they decided to log in after getting a virus on their computer from the site...

 

What Anti-Virus software are you running??? I have Kaperski on a new (June) HP laptop...

 

If you are seeing Gumblar, it's possible that you have an older version of Adobe Reader on your computer. Check that and see if the problem goes away.

[Mr. Bungle]

If you are seeing Gumblar, it's possible that you have an older version of Adobe Reader on your computer. Check that and see if the problem goes away.

 

My Adobe is up to date... HOW is it that an out of date Adobe would allow me to see a TROJAN threat ONLY on RCCL's site???

[fish6]

I was told that yes they are having issues with the website and that they are hoping it will be up and running by this evening :rolleyes:

[5HappyCampers]

Just talked with a Royal Caribbean member, they said they have been working on it and hoping this is corrected shortly. They told me to just try back later.........

 

Hope you are able to print all your documents today. If not, it might just take longer at check in at the pier. Happy cruising!!;)

[CaptData]

LOL! My aggravation meter is rising!!!

I have a cruise in 16 days and I need to be printing stuff off!!!:eek::eek:

 

 

I am cruising in 16 days to on Allure. How about you?

[relaxatsea]

My virus protection keeps telling me theres a trojan in the website. It just started saying that this morning. I ran a check on my computer- and none were foung on my computer. It only shows up on RCCL's website. yikes!

 

Mine too, I got really worried! I called RCCL around 1PM today and they said that the website is down and that is probably what the problem is. That trojan horse thing really scared me!