Lazz Posted February 8, 2012 #1 Share Posted February 8, 2012 I get an E Mail from Celebrity with the headline: "Europe Cruises starting from $999 - includes round trip air." I think, Wow! Airfare included! Then when I dig deeper, read the E Mail and click the link: http://www.celebritycruises.com/genericHtmlTemplate.do?pagename=exceptional_air_savings_promo&ecid=em_18556048&rid=142291158&mes=Exceptional%20Air%20Savings%20Event%20Feb%202012%20Med%20Pref%20EM&emsc=CCCND710MED00EM&empf=Y&emct=S&lnkid=SPECIALS_EXCEPAIR I then read this: Reduced airfare helps make your Mediterranean vacation dream a reality. Airfare starts at $999.** Cruises start at $1,649†* Plus, enjoy 50% reduced deposits** Is it me, or does this look like a little bait and switch type advertising? Link to comment Share on other sites More sharing options...
cjcruiser27 Posted February 8, 2012 #2 Share Posted February 8, 2012 I say..."NO DEAL!!"... I get an E Mail from Celebrity with the headline: "Europe Cruises starting from $999 - includes round trip air." I think, Wow! Airfare included! Then when I dig deeper, read the E Mail and click the link: http://www.celebritycruises.com/genericHtmlTemplate.do?pagename=exceptional_air_savings_promo&ecid=em_18556048&rid=142291158&mes=Exceptional%20Air%20Savings%20Event%20Feb%202012%20Med%20Pref%20EM&emsc=CCCND710MED00EM&empf=Y&emct=S&lnkid=SPECIALS_EXCEPAIR I then read this: Is it me, or does this look like a little bait and switch type advertising? Link to comment Share on other sites More sharing options...
JAMESFALLETTA Posted February 8, 2012 #3 Share Posted February 8, 2012 I was just about to post the same thought. Celebrity marketing is a mess. I often open emails as soon as I receive them only to find the special offer already gone or fare increased. Simply embarrassing for an operation of X's scale. Link to comment Share on other sites More sharing options...
kimanjo Posted February 8, 2012 #4 Share Posted February 8, 2012 I too, received that email, and yes, there is no "interpretation" of starting at 999, includes round trip air. Well, which cruise is 999, including r/t air?? It's not ambiguous, that means what it means, but the next page, says air "starting at 999". Which is it, including, or starting at??? Link to comment Share on other sites More sharing options...
CathyCruises Posted February 8, 2012 #5 Share Posted February 8, 2012 I thought the same thing! What a crock!! Link to comment Share on other sites More sharing options...
hulamoon Posted February 8, 2012 #6 Share Posted February 8, 2012 Anytime I can get rt air to europe from the mainland USA on sale, I am happy, so I think this could be a promising deal for someone wanting to fly to europe. I do see your point about it being misleading. No defense for misleading ads. I have trained myself to go to the bottom line so I completely missed what you saw. Link to comment Share on other sites More sharing options...
mbmomcruiser Posted February 8, 2012 #7 Share Posted February 8, 2012 Hello Cruise Critic Community, As the VP of Marketing for Celebrity Cruises, it was important that I reach out to you all and apologize for the incorrect subject line earlier today on our email for the Exceptional Air Savings Event for Europe. The pricing was correct in the body of the email as well as the link; regrettably the subject line was not. A corrected email is going out right away. Please know that we very much value your ongoing support for Celebrity. So, for any new bookings made on the select Europe sailings included in the Exceptional Air Savings Event, now through February 15th, we will automatically add a $50 credit to the stateroom onboard account so you can enjoy something special during your vacation, on us. This additional credit will be communicated in the follow up email. Again, we apologize for the mistake. Thank you for your understanding. Link to comment Share on other sites More sharing options...
Rare Azulann Posted February 8, 2012 #8 Share Posted February 8, 2012 wow, that was quick. A nice apology and a new email with correct information, and a 50.00 OBC for the mistake. sounds like a good deal if you are thining of doing a cruise in europe this year. Link to comment Share on other sites More sharing options...
hulamoon Posted February 8, 2012 #9 Share Posted February 8, 2012 Outstanding. Now if only getting the bottom line were easier. Would like to see cruise air specials where the info is easier to obtain. Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted February 8, 2012 #10 Share Posted February 8, 2012 Well, at least you all got the e-mails. No matter how many times I sign up, I can't seem to get on their list. Link to comment Share on other sites More sharing options...
Rare TLCOhio Posted February 8, 2012 #11 Share Posted February 8, 2012 At 12:30 am, I just got this e-mail with the heading of "Sorry, we made a mistake." Then the body lead-offs says: "We apologize for an incorrect subject line earlier today on our Exceptional Air Savings Event for Europe. Please find the correct information below. We want you to know your support of Celebrity is very important to us. So, for any new bookings made on the select Europe sailings included in the Exceptional Air Savings Event, now thru Feb 15th, we would like you to enjoy something special during your vacation, on us. We will automatically add a $50 credit to your onboard account. Again, we would like to apologize for the mistake. Thank you for your understanding." Good pick-up, correction, done quickly. When you make a mistake, it's best to admit it, fix it, etc. And do it fast. THANKS! Enjoy! Terry in Ohio Did a June 7-19, 2011, Solstice cruise from Barcelona that had stops in Villefranche, ports near Pisa and Rome, Naples, Kotor, Venice and Dubrovnik. Enjoyed great weather and a wonderful trip. Dozens of wonderful visuals with key highlights, tips, comments, etc., on these postings. We are now at 62,664 views for this live/blog re-cap on our first sailing with Celebrity and much on wonderful Barcelona. Check these postings and added info at: http://www.boards.cruisecritic.com/showthread.php?t=1426474 Sorry, we made a mistake. Link to comment Share on other sites More sharing options...
Andy Posted February 8, 2012 #12 Share Posted February 8, 2012 At 12:30 am, I just got this e-mail with the heading of "Sorry, we made a mistake." Then the body lead-offs says: "We apologize for an incorrect subject line earlier today on our Exceptional Air Savings Event for Europe. Please find the correct information below. We want you to know your support of Celebrity is very important to us. So, for any new bookings made on the select Europe sailings included in the Exceptional Air Savings Event, now thru Feb 15th, we would like you to enjoy something special during your vacation, on us. We will automatically add a $50 credit to your onboard account. Again, we would like to apologize for the mistake. Thank you for your understanding." Good pick-up, correction, done quickly. When you make a mistake, it's best to admit it, fix it, etc. And do it fast. THANKS! Enjoy! Terry in Ohio Hi TLCOhio, Agreed. Great to see that Celebrity realized the error, and corrected it quickly. The $50 OBC is a nice way of saying "we're sorry for the mistake". Good job all around by Celebrity ! Link to comment Share on other sites More sharing options...
Ineke Posted February 8, 2012 #13 Share Posted February 8, 2012 Later email said: Sorry for our mistake, and corrected it. Link to comment Share on other sites More sharing options...
hapicruisin Posted February 8, 2012 #14 Share Posted February 8, 2012 Hello Cruise Critic Community,As the VP of Marketing for Celebrity Cruises, it was important that I reach out to you all and apologize for the incorrect subject line earlier today on our email for the Exceptional Air Savings Event for Europe. The pricing was correct in the body of the email as well as the link; regrettably the subject line was not. A corrected email is going out right away. Please know that we very much value your ongoing support for Celebrity. So, for any new bookings made on the select Europe sailings included in the Exceptional Air Savings Event, now through February 15th, we will automatically add a $50 credit to the stateroom onboard account so you can enjoy something special during your vacation, on us. This additional credit will be communicated in the follow up email. Again, we apologize for the mistake. Thank you for your understanding. Hello mbmomcruiser So glad to see your quick response to an unfortunate mistake, well done. As you are VP of Marketing for Celebrity Cruises perhaps you could help me. At frequent intervals, for well over a year or more, I have been trying to get our favourite cruise line to send their offers/promotions to me via email. We have been on at least 12 Celebrity/Azamara cruises so I know they have our email address (two future cruises booked, also) but no matter how often I have tried other CC's advice on how to go about gettting them I am still waiting in vain. Please help me, many thanks in advance. Link to comment Share on other sites More sharing options...
sazzinfredericton Posted February 8, 2012 #15 Share Posted February 8, 2012 Well, at least you all got the e-mails. No matter how many times I sign up, I can't seem to get on their list. Add me to the list of having never received an email as well. Attention: VP of Marketing! Nancy Link to comment Share on other sites More sharing options...
librarylady19 Posted February 8, 2012 #16 Share Posted February 8, 2012 I must be getting yours! Every night at 2:38 am I receive an email from Celebrity (generally the same one):) Link to comment Share on other sites More sharing options...
Rare TLCOhio Posted February 8, 2012 #17 Share Posted February 8, 2012 Hi TLCOhio, Agreed. Great to see that Celebrity realized the error, and corrected it quickly. The $50 OBC is a nice way of saying "we're sorry for the mistake". Good job all around by Celebrity ! It was good, ALSO, to know that somebody was actually, in nearly real time, listening to and watching these boards. It is smart when top management stays "close" to their customers, pays attention, responds promptly when needed, etc. THANKS! Enjoy! Terry in Ohio Did a June 7-19, 2011, Solstice cruise from Barcelona that had stops in Villefranche, ports near Pisa and Rome, Naples, Kotor, Venice and Dubrovnik. Enjoyed great weather and a wonderful trip. Dozens of wonderful visuals with key highlights, tips, comments, etc., on these postings. We are now at 62,664 views for this live/blog re-cap on our first sailing with Celebrity and much on wonderful Barcelona. Check these postings and added info at: http://www.boards.cruisecritic.com/showthread.php?t=1426474 Link to comment Share on other sites More sharing options...
Lazz Posted February 8, 2012 Author #18 Share Posted February 8, 2012 Hello Cruise Critic Community,As the VP of Marketing for Celebrity Cruises, it was important that I reach out to you all and apologize for the incorrect subject line earlier today on our email for the Exceptional Air Savings Event for Europe. The pricing was correct in the body of the email as well as the link; regrettably the subject line was not. A corrected email is going out right away. Please know that we very much value your ongoing support for Celebrity. So, for any new bookings made on the select Europe sailings included in the Exceptional Air Savings Event, now through February 15th, we will automatically add a $50 credit to the stateroom onboard account so you can enjoy something special during your vacation, on us. This additional credit will be communicated in the follow up email. Again, we apologize for the mistake. Thank you for your understanding. Thanks for the correction. PS. Bring more summer cruises back to the US. Link to comment Share on other sites More sharing options...
CruisingChick Posted February 8, 2012 #19 Share Posted February 8, 2012 I get an E Mail from Celebrity with the headline: "Europe Cruises starting from $999 - includes round trip air." I think, Wow! Airfare included! Then when I dig deeper, read the E Mail and click the link: http://www.celebritycruises.com/genericHtmlTemplate.do?pagename=exceptional_air_savings_promo&ecid=em_18556048&rid=142291158&mes=Exceptional%20Air%20Savings%20Event%20Feb%202012%20Med%20Pref%20EM&emsc=CCCND710MED00EM&empf=Y&emct=S&lnkid=SPECIALS_EXCEPAIR I then read this: Quote: Reduced airfare helps make your Mediterranean vacation dream a reality. Airfare starts at $999.** Cruises start at $1,649†* Plus, enjoy 50% reduced deposits** Is it me, or does this look like a little bait and switch type advertising? Okay, good I'm not the only one. I thought at first I had miss read the e-mail. Then I went and looked again. WHAT? This is no deal if you ask me. Link to comment Share on other sites More sharing options...
Cruiser Susie Posted February 8, 2012 #20 Share Posted February 8, 2012 Hello Cruise Critic Community,As the VP of Marketing for Celebrity Cruises, it was important that I reach out to you all and apologize for the incorrect subject line earlier today on our email for the Exceptional Air Savings Event for Europe. The pricing was correct in the body of the email as well as the link; regrettably the subject line was not. A corrected email is going out right away. Please know that we very much value your ongoing support for Celebrity. So, for any new bookings made on the select Europe sailings included in the Exceptional Air Savings Event, now through February 15th, we will automatically add a $50 credit to the stateroom onboard account so you can enjoy something special during your vacation, on us. This additional credit will be communicated in the follow up email. Again, we apologize for the mistake. Thank you for your understanding. Thank you for the quick correction and not only sending out the follow up email, but for posting on here as well. We all make mistakes, and I appreciate the correction and follow up! Link to comment Share on other sites More sharing options...
sunshine nana Posted February 8, 2012 #21 Share Posted February 8, 2012 If you are not getting emails, have you checked your list of flagged emails? That is where mine are from Celebrity. I don't know why. Even my receipt for final payment ended up there. Link to comment Share on other sites More sharing options...
Rare TLCOhio Posted February 8, 2012 #22 Share Posted February 8, 2012 Okay, good I'm not the only one. I thought at first I had miss read the e-mail. Then I went and looked again. WHAT? This is no deal if you ask me. Welcome to "Marketing 101" in the Twenty-First Century. Lots of cruise lines double the sticker price and then give you either 50% off or two-for-one pricing. Such a deal??? Consumers want to think and hope they got a "DEAL" and with computer projection models getting better (or worse), the cruise lines are constantly "adjusting" their offerings and gimmicks hoping to catch people's eye and fancy. Sometimes you get lucky while at other times it's "business as usual". Keep shopping and looking. Those prices and offerings go up and down, constantly. Consumers today having more information and options, plus lack the "loyalty" to stay always with the same brand over and over. That's just the way it is in today's competitive and fast-changing economy. THANKS! Enjoy! Terry in Ohio Did a June 7-19, 2011, Solstice cruise from Barcelona that had stops in Villefranche, ports near Pisa and Rome, Naples, Kotor, Venice and Dubrovnik. Enjoyed great weather and a wonderful trip. Dozens of wonderful visuals with key highlights, tips, comments, etc., on these postings. We are now at 62,987 views for this live/blog re-cap on our first sailing with Celebrity and much on wonderful Barcelona. Check these postings and added info at: http://www.boards.cruisecritic.com/showthread.php?t=1426474 Link to comment Share on other sites More sharing options...
TeaBag Posted February 8, 2012 #23 Share Posted February 8, 2012 I think they are offering a $50 OBC till Feb 15 as a way of saying they are sorry for the mistake. Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted February 8, 2012 #24 Share Posted February 8, 2012 If you are not getting emails, have you checked your list of flagged emails? That is where mine are from Celebrity. I don't know why. Even my receipt for final payment ended up there. If by "flagged" e-mails you mean my spam folder, yes, I check that daily. They're not in there. If you don't want your Celebrity e-mails to go to your spam folder, select one and click on the "not spam" button. Or add Celebrity to your approved senders list. Link to comment Share on other sites More sharing options...
sarahc78 Posted February 8, 2012 #25 Share Posted February 8, 2012 I must be getting yours! Every night at 2:38 am I receive an email from Celebrity (generally the same one):) Me too. I would say that I get at LEAST 2 emails a day from Celebrity. Link to comment Share on other sites More sharing options...
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