No Mariner credit - is this fair?

[FATJACK]

As a former "Big and Hungry" person, if not flying first class, I would buy two tickets. I would only get mileage for one ticket.

[jtl513]

I agree this is a stupid policy, why take the chance on losing customers. There are many other lines.

And which of those lines give you loyalty points for cruises paid for but not sailed?

[George C]

And which of those lines give you loyalty points for cruises paid for but not sailed?

 

not sure if any would, but if a cruise line annoys me for any reason I would most likely not book them for next cruise . One of the reasons this surprises me is Hal gave me credit for cruises in 1977/1978 and 1980 I am sure they do not have records going that far back but I told them I took the cruises and they gave me the days ( I did take those cruises)

[jtl513]

One of the reasons this surprises me is Hal gave me credit for cruises in 1977/1978 and 1980 I am sure they do not have records going that far back but I told them I took the cruises and they gave me the days

Not the same thing. If you told them you had paid for past cruises but were unable to take them you would not have gotten the credits. Correctly, IMO.

[stlouistravelers]

He paid for the days and should get credited.

[wander]

Once again Stlouistravelers,

 

Where does it say for "days paid"??????? In all the literature I have read it is for "days sailed!!!!!

[Jade13]

I agree. They should give him the credits. The Mariner program is very poor compared to other cruise lines. There is no free internet and no free alcohol and you need 200 points to get free laundry. Why not give the points to your friend and encourage another booking? I think they made a bad business decision.

[wander]

doublebzz,

 

It would be worth it if as some have suggested the person has an insurance policy that would cover the loss. For a $500 cruise the premium would be very low. That would be all they pay for the days credit.

 

With airlines, one time I did pay for a one day trip with a very low special airfare (like $50 as I recall) to get miles enough to make my miles totals sufficient to cover two round trip Business Class seats from the US to Hong Kong, so yes it is done. That was probably one of the best flight bargains I have ever had. (This was before you could buy additional miles to reach the required number for tickets.)

[sail7seas]

not sure if any would, but if a cruise line annoys me for any reason I would most likely not book them for next cruise . One of the reasons this surprises me is Hal gave me credit for cruises in 1977/1978 and 1980 I am sure they do not have records going that far back but I told them I took the cruises and they gave me the days ( I did take those cruises)

 

 

They actually do have a lot of cruisers' records going very far back. If they gave you credit for those cruises, it is because you either provided them with proof or they were already recorded in their system.

 

[doublebzz]

doublebzz,

 

It would be worth it if as some have suggested the person has an insurance policy that would cover the loss. For a $500 cruise the premium would be very low. That would be all they pay for the days credit.

 

With airlines, one time I did pay for a one day trip with a very low special airfare (like $50 as I recall) to get miles enough to make my miles totals sufficient to cover two round trip Business Class seats from the US to Hong Kong, so yes it is done. That was probably one of the best flight bargains I have ever had. (This was before you could buy additional miles to reach the required number for tickets.)

 

A lot of posters are raising the issue of insurance which is really not the focus of this post. As I said, my friend knew the risks he was taking and aware of the consequences. At the risk of divulging personal information, my friend is financially secure. He is a suite guest and enjoys gambling. He probably spends more in the casino than the cost of his cruise so money wasn't the issue nor probably the perks that go with Mariner Days. He felt HAL should have made some sort of gesture of good will. If not the Mariner Days, how about a personal card from HAL expressing some sort of regret and hoping he would continue to use HAL for future bookings.

 

On your second point, I too attempt to maximize airline miles but the comparison is not fitting. Your two round trip business class tickets to Hong Kong probably has a value of $10,000 or so. It would take a lot of free laundry and drink discounts on HAL to match that number.

[happyglobetrotter]

We upgraded and upsold to Neptune suites from outside before and I can confirm that NO we did not qualify for double credits. You can only get the double days if you book 'regular published price' which can mean discounted...but not for any upsell offer or for free upgrade.

 

100% sure of this.:D

[dan1618]

A lot of posters are raising the issue of insurance which is really not the focus of this post. As I said, my friend knew the risks he was taking and aware of the consequences. At the risk of divulging personal information, my friend is financially secure. He is a suite guest and enjoys gambling. He probably spends more in the casino than the cost of his cruise so money wasn't the issue nor probably the perks that go with Mariner Days. He felt HAL should have made some sort of gesture of good will. If not the Mariner Days, how about a personal card from HAL expressing some sort of regret and hoping he would continue to use HAL for future bookings.

 

On your second point, I too attempt to maximize airline miles but the comparison is not fitting. Your two round trip business class tickets to Hong Kong probably has a value of $10,000 or so. It would take a lot of free laundry and drink discounts on HAL to match that number.

 

Since your friend is so well off, why exactly does he need a personal card from HAL? Surely he has many friends who care about his health. What difference does a total stranger sending him a card make?

 

I get Christmas cards and birthday cards from car dealers, insurance agents, etc. They mean nothing. It's just a formality to try to keep my business.

[Tampa Girl]

Yep, he should def get it. He "paid" for it. It would be a great goodwill gesture. HAL can not afford to loose suite customers that is for sure.

 

He may have paid for it. But he didn't earn it. This self-pitying whining by the OP's friend/relative is symptomanic (is that a word) of our society today.

[Shmoo here]

He may have paid for it. But he didn't earn it. This self-pitying whining by the OP's friend/relative is symptomanic (is that a word) of our society today.

 

And there you have it.

[Typhoon1]

And there you have it.

 

No one ever said life was fair.

[serendipity1499]

I agree this is a stupid policy, why take the chance on losing customers. There are many other lines.

 

And which of those lines give you loyalty points for cruises paid for but not sailed?

 

That is my question as well..George can you tell us which other line would give the equivalent of Mariner credits if the person only paid but did not sail?

I agree it is a shame that the Psgr had a heart Attack & missed his cruise but if HAL had given him the credits, there would be a lot of unhappy Mariners who never received credit when they had to cancel..

There seems to be an overwhelming sense of Entitlement in our culture today..

 

Cheers...Betty

[HokiePoq]

My Delta FQTV miles don't expire ;-) That's about the only good thing about those things :p

 

Is that a recent change? We were forced to exchange our Delta miles for magazine subscriptions a few years ago much to our dismay.

I had to ditch my Hilton points for merchandise recently. At least they gave us something, but I prefer those who do not take away your benefit before you accrue enough to get anything of value.

[headhunterke]

Is that a recent change? We were forced to exchange our Delta miles for magazine subscriptions a few years ago much to our dismay.

I had to ditch my Hilton points for merchandise recently. At least they gave us something, but I prefer those who do not take away your benefit before you accrue enough to get anything of value.

 

They have implemented it a year or 2 ago, I think. No expiration is the only reason I'm part of an FQTV. Other FQTV's expire too quickly for being effective. This way, I can earn my upgrade, even if I don't travel for a while. (on purchased tickets; I have some staff travel tickets every year but they don't count for FQTV)

[celle]

The rules are quite clear - you only get the credits for the completed cruise.

 

I'm sorry the OP's friend had a heart attack and missed his cruise - but he knew the rules when he joined. HAL's loyalty programme is a "perk", not an entitlement. HAL is free to apply (or even change) the rules as they see fit.

 

Personally, if I expected a good will gesture, I would prefer to expect a refund of my fare - but that's not going to happen either! ;)

[sail7seas]

No one ever said life was fair.

 

 

Bingo!! :)

 

[Lady Chew]

He may have paid for it. But he didn't earn it. This self-pitying whining by the OP's friend/relative is symptomanic (is that a word) of our society today.

 

Bingo!!

I'd rather get at least a partial refund in a similar situation.

I do think that if you have to cancel last minute, or close to it, and the cruise line is able to rebook the cabin they should be required to refund your money up to the amount of the rebooking.

[doublebzz]

He may have paid for it. But he didn't earn it. This self-pitying whining by the OP's friend/relative is symptomanic (is that a word) of our society today.

 

I don't have a clue what "earn it" means in this context. Far from my friend's "whining" as you put it, he barely mentioned it during a recent conversation in which I invited him to join us on a forthcoming HAL cruise. I deduced from this conversation that he was displeased with HAL and would prefer to take his business elsewhere. What's "symptomatic" of our society today is people making rash judgements without having all the facts.

[WpgCruise]

He may have paid for it. But he didn't earn it. This self-pitying whining by the OP's friend/relative is symptomanic (is that a word) of our society today.

 

Wow

 

That's really not a very helpful statement now is it?

[dan1618]

I don't have a clue what "earn it" means in this context. Far from my friend's "whining" as you put it, he barely mentioned it during a recent conversation in which I invited him to join us on a forthcoming HAL cruise. I deduced from this conversation that he was displeased with HAL and would prefer to take his business elsewhere. What's "symptomatic" of our society today is people making rash judgements without having all the facts.

 

Wow. He barely mentioned it. Hard to deduce that from your original post. The "rash" judgments were based on the detail you provided -- and you provided quite a bit about what your friend wanted and expected. You certainly made him sound like someone who is upset because he isn't getting something to which he isn't entitled. Now, it sounds more like you are more upset over it than he was.

[Boytjie]

I don't have a clue what "earn it" means in this context. Far from my friend's "whining" as you put it, he barely mentioned it during a recent conversation in which I invited him to join us on a forthcoming HAL cruise. I deduced from this conversation that he was displeased with HAL and would prefer to take his business elsewhere. What's "symptomatic" of our society today is people making rash judgements without having all the facts.

 

Your original post does not match what you just said.

 

 

Sent using the Cruise Critic forums app