Powriv Posted August 23, 2013 #1 Share Posted August 23, 2013 Most of us know of John Heald and what he seems to be able to do for passengers going on cruises. Do you think NCL passengers would benefit by someone like this with their own blog and FB page? Is there someone that is working now that could be good at the job? Link to comment Share on other sites More sharing options...
Novastar Posted August 23, 2013 #2 Share Posted August 23, 2013 Who's John Heald? 1 Link to comment Share on other sites More sharing options...
Tinyturtle22 Posted August 23, 2013 #3 Share Posted August 23, 2013 He is the senior cruise director and blogger for Carnival. I personally dont think that NCL needs one. Seems like a puppet postion to me. Link to comment Share on other sites More sharing options...
Novastar Posted August 23, 2013 #4 Share Posted August 23, 2013 Thanks. Now I know why I have never heard of him. 1 Link to comment Share on other sites More sharing options...
Tinyturtle22 Posted August 23, 2013 #5 Share Posted August 23, 2013 Thanks. Now I know why I have never heard of him. Lol, any why NCL doesnt need one...:cool: Link to comment Share on other sites More sharing options...
Sauer-kraut Posted August 23, 2013 #6 Share Posted August 23, 2013 I hope NCL doesn't put anyone in that type of postition! First of all it sounds like all the passengers USE him to get 'extras', better tables, freebies etc. Second, I don't use Facebook so its a non-starter for me, I'd rather have NCL address the Cruise Critic forum rather than have some puffed-up "Brand Ambassador" spewing the company line. Link to comment Share on other sites More sharing options...
Tinyturtle22 Posted August 23, 2013 #7 Share Posted August 23, 2013 Lol, any why NCL doesnt need one...:cool: and why, not any why...:confused: Link to comment Share on other sites More sharing options...
vols_159 Posted August 23, 2013 #8 Share Posted August 23, 2013 I follow John on Facebook love it when he posts customers complaints! Love the blog and all the questions he answeres... Would love ncl to have there version.. Link to comment Share on other sites More sharing options...
Partyatsea Posted August 23, 2013 #9 Share Posted August 23, 2013 Would be willing to suck it up and take the job :cool: I'll take one for the team :) 1 Link to comment Share on other sites More sharing options...
garycarla Posted August 24, 2013 #10 Share Posted August 24, 2013 Most of us know of John Heald and what he seems to be able to do for passengers going on cruises. Do you think NCL passengers would benefit by someone like this with their own blog and FB page? Is there someone that is working now that could be good at the job? Never heard of him. Link to comment Share on other sites More sharing options...
sjnyc323 Posted August 26, 2013 #11 Share Posted August 26, 2013 Most of us know of John Heald and what he seems to be able to do for passengers going on cruises. Do you think NCL passengers would benefit by someone like this with their own blog and FB page? Is there someone that is working now that could be good at the job? No clue who he is Suzanne Link to comment Share on other sites More sharing options...
bob brown Posted August 26, 2013 #12 Share Posted August 26, 2013 NCL has someone or (someone's?), that supposedly monitor this board on CC, and sometimes will address a hot issue under discussion, but not always.... To my observation, it seems that they will only address an issue that they have a solution for.....otherwise they seem to ignore it...... Just sayin'.......... In addition, I have read some posts from a CC member here that says they have a part -time job on NCL's site to answer questions for novice cruiser's.....and that there are several in that position..... Link to comment Share on other sites More sharing options...
sjbdtz Posted August 26, 2013 #13 Share Posted August 26, 2013 (edited) Most of us know of John Heald and what he seems to be able to do for passengers going on cruises. Do you think NCL passengers would benefit by someone like this with their own blog and FB page? Is there someone that is working now that could be good at the job? Never heard of him. But NCL Public Relations are already working social media. They maintain the FB page, and comment on CC occasionally. . Edited August 26, 2013 by sjbdtz Link to comment Share on other sites More sharing options...
mommyto2girls Posted August 26, 2013 #14 Share Posted August 26, 2013 Would be willing to suck it up and take the job :cool: I'll take one for the team :) You would be too funny at that job Patrick! Andrea Link to comment Share on other sites More sharing options...
dalgirl Posted August 26, 2013 #15 Share Posted August 26, 2013 I don't think we need any more useless company line info - NCL does have some customer service monitoring of this board and that seems to be effective in some cases. They also send out customer surveys after every cruise which I am sure they are reviewing for customer input. And after reading that hilarious bacon rationing thread, what good is that guy anyway? I would rather have "bacon on demand" than another mouth piece for the cruise lines:D Link to comment Share on other sites More sharing options...
kcwingwalker Posted August 27, 2013 #16 Share Posted August 27, 2013 Never heard of him. I've never heard of him either, but it would not be a bad thing for NCL to be more available and perhaps more interaction with the public. Link to comment Share on other sites More sharing options...
rmandmm Posted August 27, 2013 #17 Share Posted August 27, 2013 And after reading that hilarious bacon rationing thread, what good is that guy anyway? I would rather have "bacon on demand" than another mouth piece for the cruise lines:D Lol! For sure! :D Link to comment Share on other sites More sharing options...
Sixtysomething Posted July 12, 2020 #18 Share Posted July 12, 2020 My hubby and I are Ambassadors with NCL. No, we are not “rich” although both worked a lot of years and saved. Started with the Norway many years ago. Prefer to book a balcony, but basically that’s it. Although we have cruised a few other lines, NCL is our choice! Why? Basically, it’s the crew - both Officers and Staff. They are the BEST! Is everything always perfect - No. Do they do their best (within reason) to fix it - yes. I was in marketing, I know the field. I once had a Cruise Director say to me, “Is the customer always right? The answer is No”. As a pleaser, that answer took me by surprise. But the answer is correct once I thought about it. Can all be pleased - No. However, if NCL wanted someone to speak for them as a passenger, I’d be there! Link to comment Share on other sites More sharing options...
jingle5616 Posted July 12, 2020 #19 Share Posted July 12, 2020 There is only one person at NCL who could possibly be warm and cuddly enough for the job......Frank Del Rio! He can win the masses with his charming and accommodating personality! Link to comment Share on other sites More sharing options...
OzCanuck Posted July 13, 2020 #20 Share Posted July 13, 2020 Rise from the grave oh ancient thread! 1 2 Link to comment Share on other sites More sharing options...
2bc cruisers Posted July 13, 2020 #21 Share Posted July 13, 2020 Just love when I start reading a thread only to realize it’s 7years old. Oh well nothing new happening in NCL land anyways. Dang but I do miss vacationing. Link to comment Share on other sites More sharing options...
dexddd Posted July 13, 2020 #22 Share Posted July 13, 2020 10 hours ago, jingle5616 said: There is only one person at NCL who could possibly be warm and cuddly enough for the job......Frank Del Rio! He can win the masses with his charming and accommodating personality! That would be my vote. And like this seven year old thread, he's been around about that long. Link to comment Share on other sites More sharing options...
DrSea Posted July 15, 2020 #23 Share Posted July 15, 2020 On 8/23/2013 at 6:11 PM, Novastar said: Thanks. Now I know why I have never heard of him. SAVAGE! 😆 Link to comment Share on other sites More sharing options...
visconti4 Posted July 15, 2020 #24 Share Posted July 15, 2020 I follow John on Facebook love it when he posts customers complaints! Love the blog and all the questions he answeres... Would love ncl to have there version.. Would 100% agree Link to comment Share on other sites More sharing options...
PelicanBill Posted July 15, 2020 #25 Share Posted July 15, 2020 It's unfortunate so many of us haven't heard of him! If you cruise Carnival at all and are active online you know and follow him. He was their Chief of Cruise Directors and now their Brand Ambassador. He provides a seriously great connection from the company to its customers through social media. He has improved transparency and facilitated discussions about issues and controversial topics. He has made a huge difference helping people understand what is going on week to week during the Pandemic. What do we get from NCL? Pretty pictures of GSC and "we can't wait to be here again" messages. I would encourage you to pop into a place-that-shall-not-be-named and search for "John Heald" and read his last couple weeks' posts. You'll wish NCL did the same. By the way, I vote for no-nonsense Vuk, GM of Hotel from the Breakaway! Link to comment Share on other sites More sharing options...
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