chrismakris Posted November 25, 2013 #1 Share Posted November 25, 2013 Has anyone else had problems booking excursions through the Celebrity website? Every time I pick a destination and hit the find button to look for what type of excursions they are offering, nothing comes up. all of the tabs stop working. The page seems to freeze. I have to go back to get out of the page. Link to comment Share on other sites More sharing options...
disnemimi Posted November 26, 2013 #2 Share Posted November 26, 2013 Sounds like the exact same problem I am having. I really would like to book a tour excursion for San Juan, but am not able to reserve one. The site also freezes up with me. If anyone can shed some light on how to correct this problem, I sure would love to know.....thanks. Link to comment Share on other sites More sharing options...
jd1966 Posted November 26, 2013 #3 Share Posted November 26, 2013 I'm having the same issue. Doesn't matter which browser you use. Link to comment Share on other sites More sharing options...
TorontoSailor Posted November 26, 2013 #4 Share Posted November 26, 2013 The Celebrity website is a mess. Nobody seems to be able to book shore ex on it. I can't figure out what the big deal is. Why don't they simply fix it? Surely they must be well aware of these problems. Link to comment Share on other sites More sharing options...
jd1966 Posted November 26, 2013 #5 Share Posted November 26, 2013 Hey celebrity, there are plenty of private shore excursion companies willing to take our money in your place!!!! Link to comment Share on other sites More sharing options...
Rare travelberlin Posted November 26, 2013 #6 Share Posted November 26, 2013 I am not even able to log in! I hope they will fix it soon. Link to comment Share on other sites More sharing options...
Cruising-along Posted November 26, 2013 #7 Share Posted November 26, 2013 We have had to call Shore Excursions each time we want to book an excursion for our cruise. At least we can see the available excursions, we just can't book them. It always says "please make a deposit on your cruise so you can book this excursion". :rolleyes::confused: (our payments are up to date) Link to comment Share on other sites More sharing options...
ECCruise Posted November 26, 2013 #8 Share Posted November 26, 2013 Typical of too many concerns so focused on the bottom line that they lose all focus. They are saving a few dollars on quality IT/web development, but how many times that are they losing in excursion sales/specialty restaurant sales/beverage package sales. I would hazard the loss to win ratio is probably in the 1000 to 1 ratio. And the worst part is, they don't have any real way of gauging the loss. Link to comment Share on other sites More sharing options...
lais Posted November 26, 2013 #9 Share Posted November 26, 2013 I have booked my current cruise through a TA. This is the first time I have done this as I usually booked directly through their website. Could this be a reason I cannot book shore excursions or anything else? I can get to online check-in only. I noticed the website I used to book my cruise has a page to book excursions etc. so maybe we all have to do it that way from now on. :confused: Link to comment Share on other sites More sharing options...
korat Posted November 26, 2013 #10 Share Posted November 26, 2013 It's been the same here in UK for months, appalling service for company of this size. Have booked all private tours. Link to comment Share on other sites More sharing options...
chrismakris Posted November 26, 2013 Author #11 Share Posted November 26, 2013 It is a little frustrating. I would like to see what they offer but I can't even see that. A little bit my fault for waiting so long to book though as we booked out January cruise almost a year out. Might just have to book on the ship of things don't get straightened out. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
ninnau Posted November 27, 2013 #12 Share Posted November 27, 2013 I ended up booking thru a private company. The price was a little less and it was exactly what I had seen on Celebity sit months ago. Link to comment Share on other sites More sharing options...
Allis154 Posted November 28, 2013 #13 Share Posted November 28, 2013 I can't do anything with my reservation...When I called them about it today, they said a lot of reservations were having the same problems, and if I wished to purchase anything like beverage packages, excursions, etc, then call them and they would look after it. They also said that the situation would not change before my cruise. Link to comment Share on other sites More sharing options...
warmwinds Posted November 28, 2013 #14 Share Posted November 28, 2013 In general, how far before a cruise is the ability to book shore excursions available (IF the website were working correctly)...one year? more? less? Link to comment Share on other sites More sharing options...
RumRunner01 Posted November 29, 2013 #15 Share Posted November 29, 2013 I was having this problem and got quite frustrated. I tried using Chrome and Safari on my iPad, Safari on my iPhone, Chrome and Firefox on my laptop and nothing worked. I then gave in and tried Internet Explorer (9) on my laptop and that finally worked. It's frustrating to gave to go through that much trouble to gook excursions and other reservations within your booking. Amy Olson Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
jd1966 Posted November 30, 2013 #16 Share Posted November 30, 2013 Keeping this thread on Page 1 until someone at Celebrity/RCL fixes the website!!!!!!! Link to comment Share on other sites More sharing options...
CruiseLovinNewlyweds Posted November 30, 2013 #17 Share Posted November 30, 2013 We noticed this as well. We had it work by using internet explorer instead of Firefox or Chrome. Very odd but we booked everything without an issue. Link to comment Share on other sites More sharing options...
jd1966 Posted November 30, 2013 #18 Share Posted November 30, 2013 We noticed this as well. We had it work by using internet explorer instead of Firefox or Chrome. Very odd but we booked everything without an issue. I guess us MAC users are just out of luck:( Link to comment Share on other sites More sharing options...
Sailing Bye Posted December 1, 2013 #19 Share Posted December 1, 2013 I just called Celebrity and was told the problem is related to Apple products. I asked how I could notify Celebrity about the problem, and was told, "Oh, they know!". I had been trying to book shore excursions, and the agent sent me a pdf with the excursion info, and said I should call to make the reservations! Amazingly poor service! Link to comment Share on other sites More sharing options...
Cruising89143 Posted December 1, 2013 #20 Share Posted December 1, 2013 (edited) If I'm using my MAC or iPad I cannot get the excursions area to work. The tabs are dead. If I check using my work laptop and IE I have no issues. I had to call Captain's Club to book my excursions. Edited December 1, 2013 by cruisingator2 Link to comment Share on other sites More sharing options...
deise17311 Posted December 1, 2013 #21 Share Posted December 1, 2013 Was able to find a work around on my Mac by not logging in, clicking shore excursions, picking what I wanted and then logged in when prompted...just booked all three stops for our 1/11 cruise... Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
RumRunner01 Posted December 2, 2013 #22 Share Posted December 2, 2013 I'm going to keep that in mind for next time. Amy Olson Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
shofer Posted December 16, 2013 #23 Share Posted December 16, 2013 Was able to find a work around on my Mac by not logging in, clicking shore excursions, picking what I wanted and then logged in when prompted...just booked all three stops for our 1/11 cruise... Tried this and it didn't work. Will just ask our TA for the info since I can't even see any choices. Sue Link to comment Share on other sites More sharing options...
JezzaC Posted December 16, 2013 #24 Share Posted December 16, 2013 We have had to call Shore Excursions each time we want to book an excursion for our cruise. At least we can see the available excursions, we just can't book them. It always says "please make a deposit on your cruise so you can book this excursion". :rolleyes::confused: (our payments are up to date) We had the same issue. Our booking was showing status On Hold and that was the reason to it (eventhough deposit was paid). We called to Celebrity and they released the booking somehow. And didn't use Apple product, so that wasn't the cause for us. Link to comment Share on other sites More sharing options...
Kwenz Posted December 16, 2013 #25 Share Posted December 16, 2013 I can't book on iPad but it works just fine on my old windows7 Link to comment Share on other sites More sharing options...
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