Response time from Pre-Concierge

[js]

Hi. Sailing on the Sky on March 3 in an Owners Suite. I sent an email to pre-concierge on Thursday this week. I did ask a question and confirmation in receiving my email. Approximately what is the response time with pre concierge?

 

Also sailing in an S4 on Breakaway so would like to know for that too. Are they separate pre concierges?

 

Thank you.

[garnet115]

Hi. Sailing on the Sky on March 3 in an Owners Suite. I sent an email to pre-concierge on Thursday this week. I did ask a question and confirmation in receiving my email. Approximately what is the response time with pre concierge?

 

Also sailing in an S4 on Breakaway so would like to know for that too. Are they separate pre concierges?

 

Thank you.

 

when I emailed the pre concierge, I received a response in 24 hours confirming that my requests had been noted for the onboard staff, and answering a question that I had. (I am going in Breakaway on 2/16 in an S9)

[RJ2002]

Our experience with the pre-concierge last year was that we received a response either the same day, or the next business day. If you don't hear back from them by Monday, you might give them a call.

[herdingdogmom]

Hi. Sailing on the Sky on March 3 in an Owners Suite. I sent an email to pre-concierge on Thursday this week. I did ask a question and confirmation in receiving my email. Approximately what is the response time with pre concierge?

 

Also sailing in an S4 on Breakaway so would like to know for that too. Are they separate pre concierges?

 

Thank you.

 

I'm pretty sure it is the same guy in Miami that answers the pre-concierge emails. He responded to both of my requests in 2012 and 2013 on different ships. It is likely he prioritizes them based on your sail date. You are a month away so it may be a week or more. The response only addresses the items on the menu: pillows, teas, coffee, extra towels, etc. Although it doesn't say it in the response, all other "non menu" requests are forwarded to the ship and appropriate parties. On one cruise, everything was taken care of when we boarded, on the other we just asked the cabin steward and butler when we met them and it was quickly taken care of.

[TracieABD]

I sent my email about 4 days before we sailed on the Spirit. I received a confirmation email within a day.

 

When we arrived at the port, our concierge greeted us and after initial introductions, let us know that our list had been received and handled. When we arrived at our suite, we found that every item (except one- diet ginger ale- which they don't have on board) was done. We were amazed!

[coyboy1971]

I called and got live help on the first ring.

[monteman]

I sent an email on a Thursday about 3-4 weeks out. Received a reply on Monday. Emailed a couple more times that week and he always replied same day or within 24 hours.

[MNBluffBuffs]

We are sailing in March and I have been looking for the e-mail address for the pre-concierge, Any help would be appreciated!

[garnet115]

We are sailing in March and I have been looking for the e-mail address for the pre-concierge, Any help would be appreciated!

 

 

This is what I used: NorwegianConciergeDesk@ncl.com

[MNBluffBuffs]

This is what I used: NorwegianConciergeDesk@ncl.com

 

Thanks, I will give that a try!

[dexddd]

I contacted them via the email address posted above and got a reply within 24 hours. I had two questions - one was answered, the other one was not even addressed.

[WolfRiver]

Where can I get the "pillow menu"?

Thx.

[garycarla]

Where can I get the "pillow menu"?

Thx.

 

It is under your pillow.

 

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Sorry... just had to do it!

[js]

Thank you all.

 

I just resent my email and asked that they please confirm they have received.

 

Ill let you know if/when I hear back.

[monteman]

Where can I get the "pillow menu"?

Thx.

They will send you a letter about a month before your cruise giving you the pre-concierge desk phone number and email address. When you contact them, they will send you a form to fill out with your requests. Pillow choices are included.