Electronic Survey: Did you get yours?

[kelmac]

My wife and I disembarked the Century a week ago, but never received the new electronic survey. For those of you that have completed cruises in the past few weeks, did you receive a post-cruise customer survey?

 

Enjoy!

Kel:)

[cruzinlisa]

My wife and I disembarked the Century a week ago, but never received the new electronic survey. For those of you that have completed cruises in the past few weeks, did you receive a post-cruise customer survey?

 

 

 

Enjoy!

 

Kel:)

 

 

We went on Connie 3/31 to 4/5. I received survey around noonish on disembark day (completed at FLL while waiting for flight. Dh never received it.

 

 

Sent from my iPhone using Forums

[miched]

I asked a Celebrity rep why my wife recieves one in her email but I don't. Was told that only one per cabin is required, same as when they were issued on board.

 

She gets it as soon as the cruise is over and there is a one week window to complete it.

 

You may need to check your spam.

 

🌅🚢🇺🇸

[Phxazzcruisers]

Yes, we got ours right away, and it is just one survey per room.

[Cruising89143]

Ours was waiting the morning that we returned home.

[ozark74]

We got ours while we were waiting to disembark the Infinity.

[richstowe]

We each got an e-mail survey as well as a paper survey on board the night before deboarding.

Therefore we got to say 3 times (4 if you count a CC review) that we were kind of disappointed.

[hulamoon]

We received ours around noon after disembarkation. But only one, which was a bummer because my husband has opinions and different experiences. :rolleyes:

[Happy2cruise]

Sailed on the Silhouette in March and electronic survey was waiting when we got home.

[Cruise Raider]

We disembarked last month and got one in our room and then two in our e-mail - one the day we got home -- filled it out then got another one -- so 3 in in all. Guess we got yours.

 

I also got one from my TA -- so I was really surveyed out -- but glad they were asking for my opinions.

[cadcruiser]

We disembarked the Century on April 12th and did not receive the survey.

[CoffeeHound]

We got off the Century April 19th and never got ours. I really wanted a chance to give my thoughts so I am not happy. I do not understand why Celebrity cannot set up an online survey that can be accessed with your sailing date,cabin number and last name or some other identifying information.

 

I also think it is not fair to have only 1 survey per cabin. My sister and I cruised together this time, and while we love each other we don't always have the same opinions.

[chief190]

we just returned from infinity on april 14 and all three of us in cabin received a survey. We all had our separate emails in our online profile. that is critical as if they are not different they can't send you one.

[May B]

We did two short cruises and I wondered why I only got the survey for one. Then I got a reminder email for the other one. Wondered, again, why I hadn't gotten it.

 

Looked in spam and there it was.

 

Have no clue why it got into my inbox twice but not the third time.

[welshfamily]

I hadn't thought about the method of delivery.

My husband and I usually book and pay for 4 cabins and we use the ' house ' email address.

Will we only get one for 8 adults?

Can we request others and if so how?

[Loracpin2]

Never received ours for our March 30 Silhouette sailing. Not in spam either. Even started a thread directed to Celebrity monitors with the hope they would respond with a reason why we didn't receive one. No replies.

[Snit13]

Never received ours for our March 30 Silhouette sailing. Not in spam either. Even started a thread directed to Celebrity monitors with the hope they would respond with a reason why we didn't receive one. No replies.[/QUO

 

Off REFLECTION yesterday around 7am and at home now. NO SURVEY as of yet. Have lots to say so hope it arrives.

[Christine Frances]

Did everyone that didn't get one check their Spam folder?

[garlinn]

We disembarked from the Equinox TA this morning. My wife and I have both received the survey already.

[mandream]

We were on the same cruise as Snit13. Got off the Reflection yesterday and received our email at 10:50 yesterday morning.

[kelmac]

Did everyone that didn't get one check their Spam folder?

 

First thing I did, was check to see if it was in the trash (Spam) folder. Seems like a glitch in Celebrity's delivery system?

 

By the way, this is not the end of the world, but I think it could become a problem down the road.

 

Enjoy!

Kel:)

[May B]

First thing I did, was check to see if it was in the trash (Spam) folder. Seems like a glitch in Celebrity's delivery system?

 

By the way, this is not the end of the world, but I think it could become a problem down the road.

 

 

 

Enjoy!

Kel:)

 

How could it become a problem down the road? If they send an email and you don't respond (if it's something IMPORTANT), they'll call you.

[May B]

Snit, if you have lots to tell them, I think there's a customer service dept. you can call. It's true that if you had issues which you mentioned on a survey, THEY would call YOU. But since you don't have the opportunity to fill out the survey, I definitely think you should call to ask to speak to customer service.

 

Come on back and tell us how it goes, ok??!! Anyway, I hope you feel like doing that. Good luck with it.

 

--May

[goodycruising]

If you really want to tell them something a letter is another way to go. Doesn't take long to write a few lines and post it to them. The address should be on the website somewhere?

[kelmac]

How could it become a problem down the road? If they send an email and you don't respond (if it's something IMPORTANT), they'll call you.

 

I have an apple desktop computer -- there is no spam folder in my iCloud email system. Celebrity did not send me an email. A month ago I would have received a paper end of cruise evaluation survey; that is being replaced with an electronic email survey. I did not get one. Is it important? :rolleyes:

 

Enjoy!

Kel:)