Stakeout Posted August 9, 2014 #101 Share Posted August 9, 2014 (edited) I totally agree with you. HAL's marketing dept targets those new to HAL or with just a couple of HAL cruisers rather than the mariner with a large # of days--they have us already locked in so why target us..... this I confirmed .. it is the same reason why 4 and 5 star mariners do not get many email offers.. only those with a few cruises do trying to put together a multi-segment 92 day cruise has just become a nitemare for us with this new website..we plan our cruising itineraries ourselves over the years and find it not worthwhile to let others plan for us Edited August 9, 2014 by Stakeout Link to comment Share on other sites More sharing options...
DaveOKC Posted August 9, 2014 #102 Share Posted August 9, 2014 Keep posting on Facebook about your complaints = I just saw this on facebook: Holland America Line wrote: "Hi fans, we appreciate your comments and concerns about the new website changes and will be passing them on to our website team for further review. Please feel free to contact socialmedia@hollandamerica.com with additional questions or concerns." Link to comment Share on other sites More sharing options...
Stakeout Posted August 9, 2014 #103 Share Posted August 9, 2014 We should all post our thoughts on the new site on HAL's facebook page. Then perhaps they will get the message! I already did. I have already also.. HAL FB answered and 'lip service' as per their usual Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted August 9, 2014 #104 Share Posted August 9, 2014 HAL's marketing dept targets those new to HAL or with just a couple of HAL cruisers rather than the mariner with a large # of days--they have us already locked in so why target us..... this I confirmed .. it is the same reason why 4 and 5 star mariners do not get many email offers.. only those with a few cruises do trying to put together a multi-segment 92 day cruise has just become a nitemare for us with this new website..we plan our cruising itineraries ourselves over the years and find it not worthwhile to let others plan for us Trust me -- I long time ago figured that out. We have no cruises booked after the spring of 2015 and looking at what HAL is offering -- don't see us booking anything that appeals to us. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted August 9, 2014 #105 Share Posted August 9, 2014 We should all post our thoughts on the new site on HAL's facebook page. Then perhaps they will get the message! I already did. I don't belong to Facebook and just hope HAL reads what many of us here have to say about their "new and improved" booking "ideas". Link to comment Share on other sites More sharing options...
Seawoff Posted August 9, 2014 #106 Share Posted August 9, 2014 (edited) HAL. ARE YOU LISTENING :mad: Your changes are ok BUT. Give us totals please I check in often to see if the totals have changed, I do not want to use a calculator to see the total for two or three or four per cabin. Please give us totals. Thanks:rolleyes: Edited August 9, 2014 by Seawoff Link to comment Share on other sites More sharing options...
Lizzie68 Posted August 9, 2014 #107 Share Posted August 9, 2014 On HAL's facebook page they suggest writing to socialmedia@hollandamerica.com with questions and comments. I am doing that right now. Link to comment Share on other sites More sharing options...
Rare TiogaCruiser Posted August 10, 2014 #108 Share Posted August 10, 2014 Interesting.... I had a different experience when I went on it with my Windows 8 machine. I was not logged in and I was not required to enter demographics. The buttons are in a bad place, and it would be nice to see totals, but seeing cabin availability was actually fine. No, I was not aware which cabins had what designation (without cross referencing to deck plans) but by clicking on a cabin, I could see its price. And in many ways, at cabin selection time, that could be easier to find a less expensive cabin..... I could see this backfiring on HAL in some ways. When you look at the schematic, and have 2 otherwise identical cabins next to each other, but one is $300 more, gee, is it worth the $300? Link to comment Share on other sites More sharing options...
Nan-L Posted August 10, 2014 #109 Share Posted August 10, 2014 I really hats the new site. Almost as much as princess. To the point that I don't use them anymore and go to ta sites instead. Link to comment Share on other sites More sharing options...
mame42 Posted August 10, 2014 #110 Share Posted August 10, 2014 Yesterday I had no problems with new website. Today I cannot get past the itinerary page. Is it me or the website? Link to comment Share on other sites More sharing options...
DaveOKC Posted August 10, 2014 #111 Share Posted August 10, 2014 Hopefully they are trying to improve it after all the complaints. I cannot get it to load either. Link to comment Share on other sites More sharing options...
lazey1 Posted August 10, 2014 #112 Share Posted August 10, 2014 Just tried the new website. No problems at all either just looking without entering demographics or going ahead and doing a dummy booking. Quite frankly I find it as easy as, if not easier than, the previous website. The only thing I didn't like is the placement of the continue button at the bottom of the page instead of the top. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted August 10, 2014 #113 Share Posted August 10, 2014 Yesterday I had no problems with new website. Today I cannot get past the itinerary page. Is it me or the website? I just did a dummy booking -- no problems. Link to comment Share on other sites More sharing options...
mame42 Posted August 10, 2014 #114 Share Posted August 10, 2014 Hopefully they are trying to improve it after all the complaints. I cannot get it to load either. Working now. Link to comment Share on other sites More sharing options...
0bnxshs Posted August 10, 2014 #115 Share Posted August 10, 2014 (edited) Interesting.... I had a different experience when I went on it with my Windows 8 machine. I was not logged in and I was not required to enter demographics. The buttons are in a bad place, and it would be nice to see totals, but seeing cabin availability was actually fine. No, I was not aware which cabins had what designation (without cross referencing to deck plans) but by clicking on a cabin, I could see its price. And in many ways, at cabin selection time, that could be easier to find a less expensive cabin..... I could see this backfiring on HAL in some ways. When you look at the schematic, and have 2 otherwise identical cabins next to each other, but one is $300 more, gee, is it worth the $300? I might have missed something yesterday, but I too am seeing per person prices of cabins as I click on the schematic and select various cabins along with the taxes and port fees, all without logging on or entering demographics. Switching to whatever device's calculator yields the total price and you can include the HAL insurance cost in this figure without entering any demographics. It's actually pretty easy to navigate back to the stateroom type and select inside, ocean view, verandah, etc. and look at prices this way by using the "Stateroom Type - Location & Deck - Stateroom - Preferences" bar underneath the "Stateroom" section along the top. Better placement of the "Save and Continue" button or it's removal when it's not necessary to navigate forward in the process would be less confusing and an acculumated total cost in the right column would be nice but this engine is growing on me. It's different, and by that measure alone, disliked, but it's not really so bad, IMHO. Edited August 10, 2014 by 0bnxshs Link to comment Share on other sites More sharing options...
kjw869 Posted August 10, 2014 #116 Share Posted August 10, 2014 Keep posting on Facebook about your complaints = I just saw this on facebook: Holland America Line wrote: "Hi fans, we appreciate your comments and concerns about the new website changes and will be passing them on to our website team for further review. Please feel free to contact socialmedia@hollandamerica.com with additional questions or concerns." Dave, where on HAL's Facebook page can we put in a comment? I only use FB to communicate with my daughter and grandkids. Thanks! Link to comment Share on other sites More sharing options...
DaveOKC Posted August 10, 2014 #117 Share Posted August 10, 2014 Dave, where on HAL's Facebook page can we put in a comment? I only use FB to communicate with my daughter and grandkids. Thanks! On Holland's FB page, right below the ship picture, it says " POST" and then something like "write something" in a box. Enter you comment there. DaveOKC Link to comment Share on other sites More sharing options...
kjw869 Posted August 10, 2014 #118 Share Posted August 10, 2014 On Holland's FB page, right below the ship picture, it says " POST" and then something like "write something" in a box. Enter you comment there. DaveOKC Thanks. I thought there was a thread about the new booking system. You can tell how much I know about FB! Link to comment Share on other sites More sharing options...
Stakeout Posted August 10, 2014 #119 Share Posted August 10, 2014 On Holland's FB page, right below the ship picture, it says " POST" and then something like "write something" in a box. Enter you comment there. DaveOKC on HAL's FB 'bad website' thread I mentioned about this thread on CC.. maybe that'll lite a fire under HAL Link to comment Share on other sites More sharing options...
Stakeout Posted August 10, 2014 #120 Share Posted August 10, 2014 Just tried the new website. No problems at all either just looking without entering demographics or going ahead and doing a dummy booking. Quite frankly I find it as easy as, if not easier than, the previous website. The only thing I didn't like is the placement of the continue button at the bottom of the page instead of the top. I must be accessing a different HAL website than you are ...if you can show me WHERE it lists what Cabin-Categories are listed after going to Aft--Middle-Forward on the 3rd booking page under Stateroom that would be neat... it does NOT.. colors are there for each cabin but no legend to what those colors correspond to.. as an example all it does on the right side is state Type--Oceanview..Location: Forward.. Deck: Main so this is easier??.. I think NOT... have to do multiple extra steps to get what the old website did in 1 step I hope that HAL backed up their old website.. so they can put their tail between their legs when they try to go back to it.. Link to comment Share on other sites More sharing options...
rkacruiser Posted August 10, 2014 #121 Share Posted August 10, 2014 Just attempted to make a dummy booking; started out well. Then, just as earlier, I get to the "Book the Cruise" page, and the web site will not accept any data for anything and will not even go back to the previous page. Link to comment Share on other sites More sharing options...
Lizzie68 Posted August 10, 2014 #122 Share Posted August 10, 2014 I must be accessing a different HAL website than you are ...if you can show me WHERE it lists what Cabin-Categories are listed after going to Aft--Middle-Forward on the 3rd booking page under Stateroom that would be neat... it does NOT.. colors are there for each cabin but no legend to what those colors correspond to.. as an example all it does on the right side is state Type--Oceanview..Location: Forward.. Deck: Main so this is easier??.. I think NOT... have to do multiple extra steps to get what the old website did in 1 step I hope that HAL backed up their old website.. so they can put their tail between their legs when they try to go back to it.. That's what I am finding, too. I was told the categories are all listed somewhere with the amenities for each, but I can't find it! Link to comment Share on other sites More sharing options...
Stakeout Posted August 10, 2014 #123 Share Posted August 10, 2014 Trust me -- I long time ago figured that out. We have no cruises booked after the spring of 2015 and looking at what HAL is offering -- don't see us booking anything that appeals to us. I know you knew... :) :) sad and disappointing that HAL would resort to those kind of poor marketing strategies :( Link to comment Share on other sites More sharing options...
rkacruiser Posted August 10, 2014 #124 Share Posted August 10, 2014 E-mail of complaint was just sent to the socialmedia address that someone was kind enough to post. Thanks for doing that. Link to comment Share on other sites More sharing options...
Stakeout Posted August 10, 2014 #125 Share Posted August 10, 2014 (edited) That's what I am finding, too. I was told the categories are all listed somewhere with the amenities for each, but I can't find it! they are listed 'in general' .. at the beginning on the 'itinerary page' they have picture blocks for each general category.. Inside--Ocean-view--Lanai--Vista Suite--Neptune Suite ..think that is what was being referred to NOT the individual Cabin Categoies C-D-EE-H etc Edited August 10, 2014 by Stakeout Link to comment Share on other sites More sharing options...
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