oursbrun Posted September 8, 2014 #1 Share Posted September 8, 2014 On Freedom now 9/8 and for you Diamond and Diamond Plus members an fyi, the specialty coffee machine is broken. Has been for week or two. They need to replace a major part for $3000 and as the machine is so old it is hard to find. So if you are sailing in the next several weeks this perk (pun intended) will not be available. Sent from my SCH-I545 using Forums mobile app Link to comment Share on other sites More sharing options...
leaveitallbehind Posted September 8, 2014 #2 Share Posted September 8, 2014 On Freedom now 9/8 and for you Diamond and Diamond Plus members an fyi, the specialty coffee machine is broken. Has been for week or two. They need to replace a major part for $3000 and as the machine is so old it is hard to find. So if you are sailing in the next several weeks this perk (pun intended) will not be available. Sent from my SCH-I545 using Forums mobile app Well unfortunately it is mostly an inconvenience for Diamond members as Diamond+ and Pinnacle members can use the one in the Concierge Lounge. :);) But it is a nice "perk" (I'll play along) and hopefully they will be able to repair - or replace - it sooner than later. Link to comment Share on other sites More sharing options...
critterchick Posted September 8, 2014 #3 Share Posted September 8, 2014 Whenever we've been on a ship with a broken machine, we've been able to go to the pay coffee shop and get a cappuccino or espresso (not the fancier beverages) for free. Maybe you should inquire if that's available to you. Link to comment Share on other sites More sharing options...
cruisegirl1 Posted September 8, 2014 #4 Share Posted September 8, 2014 (edited) Yup - have had a similar problem from time to time - the machine seems to be broken often. As one who uses the coffee perk more than the alcohol perk - it was an inconvenience and budget buster to purchase specialty coffee. I asked and was not offered any alternative. The most recent time was about two years ago. Maybe they've made changes. If it happens again - I'll ask for some alternative again. M Edited September 8, 2014 by cruisegirl1 Link to comment Share on other sites More sharing options...
molly361 Posted September 8, 2014 #5 Share Posted September 8, 2014 Hope it's fixed by December 21st:D:p Link to comment Share on other sites More sharing options...
oursbrun Posted September 8, 2014 Author #6 Share Posted September 8, 2014 Not offering free specialty coffee from the Cafe Promenade location as a substitute Sent from my SM-T210R using Forums mobile app Link to comment Share on other sites More sharing options...
Pumbaamd Posted September 9, 2014 #7 Share Posted September 9, 2014 (edited) Seems like the "D" concierge should be doing something for the guests? Or am I missing something here? Amit would have fixed this. Rick Edited September 9, 2014 by Pumbaamd Link to comment Share on other sites More sharing options...
DarthGrady Posted September 9, 2014 #8 Share Posted September 9, 2014 On Freedom now 9/8 and for you Diamond and Diamond Plus members an fyi, the specialty coffee machine is broken. Has been for week or two. They need to replace a major part for $3000 and as the machine is so old it is hard to find. So if you are sailing in the next several weeks this perk (pun intended) will not be available. Sent from my SCH-I545 using Forums mobile app Hopefully the one in the CL is working, we'll be onboard for Halloween. I'll need my espresso. Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted September 9, 2014 #9 Share Posted September 9, 2014 I thought everyone here tipped the Diamond Concierges because they do all these special things that make the trip so wonderful, but when the coffee machine in the lounge breaks they can't even get a substitute from a different area of the ship for guests? Top Flight. Link to comment Share on other sites More sharing options...
grab007 Posted September 9, 2014 #10 Share Posted September 9, 2014 Bummer - on her next week....:( They're probably waiting for the refurb and will just replace it then. Link to comment Share on other sites More sharing options...
Host Jacquelyn Posted September 9, 2014 #11 Share Posted September 9, 2014 Who is the D concierge now? Link to comment Share on other sites More sharing options...
OliverTheCat Posted September 9, 2014 #12 Share Posted September 9, 2014 bummer! I am not much of a alcohol drinker, so I too was looking forward to that perk in the D lounge and I sail 9/14. I hope there is a substitute set up by Sunday! Link to comment Share on other sites More sharing options...
cruisegirl1 Posted September 9, 2014 #13 Share Posted September 9, 2014 Bummer - on her next week....:( They're probably waiting for the refurb and will just replace it then. I hope they get it fixed prior to the refurb. Hey - here is a thought- can one use the cocktail hour voucher to get a cappuccino or latte at a bar? M Link to comment Share on other sites More sharing options...
cruisenfever Posted September 9, 2014 #14 Share Posted September 9, 2014 Who is the D concierge now? This link might help https://docs.google.com/spreadsheets...#gid=371892551 Link to comment Share on other sites More sharing options...
lbw Posted September 9, 2014 #15 Share Posted September 9, 2014 bummer! I am not much of a alcohol drinker, so I too was looking forward to that perk in the D lounge and I sail 9/14. I hope there is a substitute set up by Sunday! We are on 9/14 sailing also and not yet Plus, but have really made use of the Diamond coffee machine on our last several cruises. We will miss those espressos. :eek: I don't know how to break the sad news to DH. He'll just have to double up on the evening drinks instead.;) We'll be aboard again in November so hopefully they get it fixed before that cruise. Link to comment Share on other sites More sharing options...
oursbrun Posted September 9, 2014 Author #16 Share Posted September 9, 2014 Spoke with "Bertie" the concierge and he said that sometimes they would make arrangements with the small Starbucks coffee in Cafe Promenade but with 501 Diamond and Diamond Plus on board it would be too many . So I would ask if you are on the Sept 14 sailing or later if this is a possibility Sent from my SCH-I545 using Forums mobile app Link to comment Share on other sites More sharing options...
edeneyes Posted September 10, 2014 #17 Share Posted September 10, 2014 We were on FOS on the 8/24 sailing and both coffee machines were broken the entire cruise. Very disappointed--one of our favorite perks. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
lbw Posted September 10, 2014 #18 Share Posted September 10, 2014 Spoke with "Bertie" the concierge and he said that sometimes they would make arrangements with the small Starbucks coffee in Cafe Promenade but with 501 Diamond and Diamond Plus on board it would be too many .So I would ask if you are on the Sept 14 sailing or later if this is a possibility Sent from my SCH-I545 using Forums mobile app Thanks for the suggestion. We will try it. Link to comment Share on other sites More sharing options...
lbw Posted September 10, 2014 #19 Share Posted September 10, 2014 We were on FOS on the 8/24 sailing and both coffee machines were broken the entire cruise. Very disappointed--one of our favorite perks. Sent from my iPad using Forums mobile app Did you mean that the Suite Concierge Lounge coffee machine was also broken? Link to comment Share on other sites More sharing options...
edeneyes Posted September 11, 2014 #20 Share Posted September 11, 2014 Did you mean that the Suite Concierge Lounge coffee machine was also broken? Yes, both the Concierge lounge and Diamond lounge machines were broken. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
beachnative Posted September 11, 2014 #21 Share Posted September 11, 2014 Yes, both the Concierge lounge and Diamond lounge machines were broken. Sent from my iPad using Forums mobile app We were on the Freedom for the 8/24 sailing and the coffee machine in the Concierge Lounge worked for us. It was NOT BROKEN. We used it a couple of times each day. Link to comment Share on other sites More sharing options...
goodml Posted September 11, 2014 #22 Share Posted September 11, 2014 This is a bummer for me:( First time sailing as diamond and I actually look more forward to this perk than I do the alcohol. Darn. Link to comment Share on other sites More sharing options...
lbw Posted September 21, 2014 #23 Share Posted September 21, 2014 Just off of Freedom today. Diamond lounge coffee machine was turned off completely all week, but the machine in the concierge lounge was partially working. It seemed to get worse every day and by the end of the week, none of the decaf buttons worked. No one seemed to know if or when the machines will be fixed or replaced. If you are looking forward to a daily capuchino on Freedom .... good luck. Link to comment Share on other sites More sharing options...
CRUISEBOY305 Posted September 22, 2014 #24 Share Posted September 22, 2014 ugh....I would be so pissed. :mad: Link to comment Share on other sites More sharing options...
grand isle joe Posted September 22, 2014 #25 Share Posted September 22, 2014 It broke halfway through our cruise a couple years ago. In the control room on deck #1 the workers have a beautiful coffee/cappacino machine........maybe you can sneak down there........:eek: Link to comment Share on other sites More sharing options...
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