NCL ruined our anniversary

[maywell]

Perfect opportunity to ask for free stuff as compensation and you let it slip by you? Man you really blew it.

 

Pretty much paraphrase why not too many people are having sympathies for the OP, lol.

[quercus alba]

Well, they ruined a meal. Not an anniversary.

 

Not even the meal--they ruined a slab of meat.

[Siora7777]

Spidy, what you need is a do over. You should go on another 2 day cruise, go back to Le Bistro and pretend that first meal didn't happen. Take back your 35rd Anniversary, make new fresh memories. I say keep doing it until you get the results you want!

Edited November 15, 2014 by Siora7777

[Cruising Jedi]

HERE IS OUR STORY:

...but at this point our once in a lifetime event was ruined...NCL ruined our anniversary—a day we can never get back.

 

While I sympathize with a poor meal, I don't understand the whole line of thinking above. How is it a once in a life time event? It is an anniversary. They come every single year. At least you can have a little humourous story to tell about #35...the night we got cold steak. Actually it is not that awesome a story as far as disasters go but oh well.

 

In fact, when I read the thread title I thought this is going to be good! So I got a bowl of chips and glass of red wine and settled in for a good long tale of woe that I could get all indignant about on your behalf. Then this. I suppose I could say that you RUINED my plans, but I won't.

 

;)

[beerman2]

Suppose to leave on the Epic in 2 months but after ready this " That's It I'm Cancelling."

 

Oh wait everything is paid for , I don't sweat the small stuff ( there is one H-ll of a lot more going on in the world to be worried about) lest everybody forgot!

 

YOU and only YOU can let things be ruined!

 

I cruise knowing everything Will Not Be Perfect, nor do I expect it to be. After 36 years of marriage if that is the worst that has happened to the OP all I can say is WOW how lucky you are.

 

And yes this has been entertaining to say the least.

 

I WILL ENJOY OUR CRUISE!!!!!!

[Squidward Q Tentacles]

I really hate the thought of a ruined steak, not being sarcastic, but really hate the thought of ruined meat. Sorry they ruined your steak, to think that some cow gave its life to be able to help feed someone and that piece of meat was thrown in the trash makes me sad. I love a great steak, served medium rare with a side of asparagus and a salad makes a great dinner. A nice bottle of Port to go along with it and that is a wonderful evening.

 

I do not like eating birds, seems kind of weird to me. I love cold water fish, pork, alligator and of course beef. The thought of that 32 ounce steak in a trash can would make me sick!

 

Sorry you had a bad night and I bet if the cow could tell you he would feel bad also that he was not appreciated.

[knitlady037]

OP sorry your meal was ruined, but I was in the casino when Jenny found you and apologized for the misunderstanding and comped you a meal in Teppanyaki. And I heard you tell her that a bottle of prosecco would make up for everything. You smiled to her face and then stabbed her in the back with this post.

Now who is being fair???

[lanceholt]

Ridiculous. One dinner did not go right and they offered to make it right....I imagine they would have paid for dinner the following night in Le Bistro or Cagney's....but even if not, in the scheme of life and a long marriage, this is not a big deal. It is one meal in a lifetime of meals.

[lanceholt]

OP sorry your meal was ruined, but I was in the casino when Jenny found you and apologized for the misunderstanding and comped you a meal in Teppanyaki. And I heard you tell her that a bottle of prosecco would make up for everything. You smiled to her face and then stabbed her in the back with this post.

Now who is being fair???

 

Good grief, I posted before I read this....so what is your story anyway. Do you want a partial cruise refund or what, or are you just scheming and nasty. Comping a meal was the right thing to do, and then accepting the apology and enjoying that comped meal would have been the classy thing to do.

[Blue Horizon]

On a 7 night Breakaway cruise the dinning service in Taste was chaotic at best. We waited 20 minutes for the waiter to take our order and another 30 minutes for the first course. We left after nearly 2 hours, omitting dessert so we would not miss a show reservation. The wait times at dinning rooms on one or two other nights were also somewhat long. We went to guest services and explained that service was in adequate and that the matri'd seemed to ignor our plight.

 

The next day we received a call that the head of dinning services would like to meet with us. We then spent about 45 minutes with the head of dinning services for corporate NCL. We first filled her in on all the excellent aspects if the ship that we were enjoying.....then we stated the problem areas the we had and tried to give her some constructive suggestions. It was a pleasant and open exchange. She acknowledged the problems the ship was having with a full compliment of 4,600 guests. Then she offered us her thanks and a free dinner at Bliss. To our surprise when we had dinner at Bliss the next night she arrived to say hello, asked if all was to our liking and deliver a bottle of wine to our table . Now that's customer service !!!! It was only our 2nd NCL cruise and we only booked a standard balcony cabin. I am sure if your cruise was more than 2 nights you should have been offered something similar.

[computerworks]

OP sorry your meal was ruined, but I was in the casino when Jenny found you and apologized for the misunderstanding and comped you a meal in Teppanyaki. And I heard you tell her that a bottle of prosecco would make up for everything. You smiled to her face and then stabbed her in the back with this post.

Now who is being fair???

 

Now... this revelation changes everything.

 

They made (more than) good... and "it was ruined?"

 

What a crock... :mad:

[NLH Arizona]

OP sorry your meal was ruined, but I was in the casino when Jenny found you and apologized for the misunderstanding and comped you a meal in Teppanyaki. And I heard you tell her that a bottle of prosecco would make up for everything. You smiled to her face and then stabbed her in the back with this post.

Now who is being fair???

Seems to me like NCL went over and above to make sure the mistake was made up for, if what this poster says is true. If it were me, I guess the incident would have been all but forgotten as soon as I had the great meal in the Teppanyaki restaurant and that bottle of Prosecco, but I guess maybe the OP wants more. I guess NCL was darned if they did and darned if they didn't....Seems like NCL just could win no matter how hard they tried to make it up to the OP. Edited November 15, 2014 by NLH Arizona

[Okmyx]

I'm at the point where I no longer believe much of what I read on CC in regards to anyone's opinion. Facts about ships, itineraries, and more I can handle. But this thread, and others like them, are absurd.

 

 

Sent from my iPad

[SeaShark]

On a 7 night Breakaway cruise the dinning service in Taste was chaotic at best. We waited 20 minutes for the waiter to take our order and another 30 minutes for the first course. We left after nearly 2 hours, omitting dessert so we would not miss a show reservation. The wait times at dinning rooms on one or two other nights were also somewhat long. We went to guest services and explained that service was in adequate and that the matri'd seemed to ignor our plight.

 

The next day we received a call that the head of dinning services would like to meet with us. We then spent about 45 minutes with the head of dinning services for corporate NCL. We first filled her in on all the excellent aspects if the ship that we were enjoying.....then we stated the problem areas the we had and tried to give her some constructive suggestions. It was a pleasant and open exchange. She acknowledged the problems the ship was having with a full compliment of 4,600 guests. Then she offered us her thanks and a free dinner at Bliss. To our surprise when we had dinner at Bliss the next night she arrived to say hello, asked if all was to our liking and deliver a bottle of wine to our table . Now that's customer service !!!! It was only our 2nd NCL cruise and we only booked a standard balcony cabin. I am sure if your cruise was more than 2 nights you should have been offered something similar.

 

Wow. That is a pretty interesting customer service story. Thanks for taking the time to share it.

 

Just one question. Given that Bliss is a nightclub, exactly where did the food come from for the dinner that you were served there?

[sfaaa]

OP sorry your meal was ruined, but I was in the casino when Jenny found you and apologized for the misunderstanding and comped you a meal in Teppanyaki. And I heard you tell her that a bottle of prosecco would make up for everything. You smiled to her face and then stabbed her in the back with this post.

Now who is being fair???

 

Well well, looks like the truth is now out and a liar and NCL smear artist is exposed on cc. :rolleyes:

[SteveH2508]

NCL do try their best to make things right.

 

We had a problem with slow service twice in the Blue Lagoon. Once we would have just forgotten but the second time when another table was served before us when they came in after was too much - we left.

 

We wrote a note to the Restaurant Manager pointing out the issue (not asking for anything - just hoping that we would not have the same problem when we return in December).

 

He was pro-active in seeking us out to discuss the issue and now hopefully it will not re-occur. The two complimentary brandies after our lovely Le Bistro dinner helped as well!

Edited November 15, 2014 by SteveH2508

[NLH Arizona]

NCL do try their best to make things right.

 

We had a problem with slow service twice in the Blue Lagoon. Once we would have just forgotten but the second time when another table was served before us when they came in after was too much - we left.

 

We wrote a note to the Restaurant Manager pointing out the issue (not asking for anything - just hoping that we would not have the same problem when we return in December).

 

He was pro-active in seeking us out to discuss the issue and now hopefully it will not re-occur. The two complimentary brandies after our lovely Le Bistro dinner helped as well!

 

A similar thing happened to me. I had a bad experience getting seated in a specialty restaurant (I had a reservation) and wrote a note to the Hotel Director in hopes that it wouldn't happen to another passengers (and made that perfectly clear on the note). I was totally surprised when the Hotel Director called me and wanted to know what he could do to make it better. I said nothing, as I had a great dinner in the restaurant and just wanted him to know of the incident. Again, he asked what I would like and was completely surprised that I didn't want nor did I take a darn thing. I think that sometimes the cruise lines are too quick to offer up something, when a simple I'm sorry would do.

Edited November 15, 2014 by NLH Arizona

[spidybabe]

Well well, looks like the truth is now out and a liar and NCL smear artist is exposed on cc. :rolleyes:

 

Wow. Amazing people here!

The overheard conversation was stated incorrectly here. .. it was the last night of the cruise, so we couldn't go another night, and Jenny was asking about our lunch and bottle at Teppanyaki. She wasn't comping us a meal My DH and Jenny have been friends for a long time, that way she came looking for us. Wasnt asking for anything or expecting anything except NCL should know so that it won't happen again to somebody else.

If people are going to eavesdrop on a conversation they should gets facts correct.

Edited November 15, 2014 by spidybabe

[maywell]

OP sorry your meal was ruined, but I was in the casino when Jenny found you and apologized for the misunderstanding and comped you a meal in Teppanyaki. And I heard you tell her that a bottle of prosecco would make up for everything. You smiled to her face and then stabbed her in the back with this post.

Now who is being fair???

 

I hope this is not true because the OP is even bigger fool thinking they had anonymity on the Internet when going to real life roll call event and other board members see what you look like and know how you act......

 

Piece of friendly advice - If you want to stay anonymous while posting on Cruise Critic, do not go to roll call event. You're no longer anonymous if you do that.

[SteveH2508]

A similar thing happened to me. I had a bad experience getting seated in a specialty restaurant (I had a reservation) and wrote a note to the Hotel Director in hopes that it wouldn't happen to another passengers (and made that perfectly clear on the note). I was totally surprised when the Hotel Director called me and wanted to know what he could do to make it better. I said nothing, as I had a great dinner in the restaurant and just wanted him to know of the incident. Again, he asked what I would like and was completely surprised that I didn't want nor did I take a darn thing. I think that sometimes the cruise lines are too quick to offer up something, when a simple I'm sorry would do.

 

Exactly - my point was to alert management to a problem so that they could fix it and not potentially lose repeat business from it (one couple we got friendly with on the cruise had a similar experience in the Blue Lagoon which also prompted us to write the note). It would have been churlish to turn down the offer of a post-prandial brandy when it was offered.:D

Edited November 15, 2014 by SteveH2508

[CasinoCruzGirl]

OP sorry your meal was ruined, but I was in the casino when Jenny found you and apologized for the misunderstanding and comped you a meal in Teppanyaki. And I heard you tell her that a bottle of prosecco would make up for everything. You smiled to her face and then stabbed her in the back with this post.

Now who is being fair???

 

 

 

oh bagged!!! small small world aint it lol

[$hip$hape]

Wow. That is a pretty interesting customer service story. Thanks for taking the time to share it.

 

Just one question. Given that Bliss is a nightclub, exactly where did the food come from for the dinner that you were served there?

Hah! The devil is in the details!

Good Ol' Lenny.

 

next cruise

NCL Sky ...on Monday

then

Pride of America January 2015

Edited November 15, 2014 by $hip$hape

[maywell]

Wow. Amazing people here!

The overheard conversation was stated incorrectly here. .. it was the last night of the cruise, so we couldn't go another night, and Jenny was asking about our lunch and bottle at Teppanyaki. She wasn't comping us a meal My DH and Jenny have been friends for a long time, that way she came looking for us. Wasnt asking for anything or expecting anything except NCL should know so that it won't happen again to somebody else.

If people are going to eavesdrop on a conversation they should gets facts correct.

 

 

Question - How did the 2nd dinner (last night of the cruise) since the conversation with Jenny went? That time or the lunch would had been perfect for comped meal or freebie item.

 

Also, do you know how loud you have to be for people to overhear you in a casino at sea? I don't think the person/poster eavesdrop; I think your conversation with the hotel director was so loud everyone else had no choice but to leave the area or just hear it. That's my opinion about the eavesdropping....

[susie8862]

Wow. Amazing people here!

The overheard conversation was stated incorrectly here. .. it was the last night of the cruise, so we couldn't go another night, and Jenny was asking about our lunch and bottle at Teppanyaki. She wasn't comping us a meal My DH and Jenny have been friends for a long time, that way she came looking for us. Wasnt asking for anything or expecting anything except NCL should know so that it won't happen again to somebody else.

If people are going to eavesdrop on a conversation they should gets facts correct.

 

You also left out another part of your story. How about when you called guest services to tell them that your husband was so distraught over your "ruined" anniversary, that he tossed and turned all night. He fell out of bed. They sent the medic to your cabin and you refused to let them see or speak to your husband.

[Dorset Cruiser]

Think the moderators should stop this thread now. Its becoming increasingly nasty.

 

 

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