kekilia Posted March 11, 2015 #1 Share Posted March 11, 2015 (edited) Recently, I posted a thread about the new website. From that post I learned I wasn't the only fish in the sea having issues with the new website. On advice from that post, I checked my guest registration and discovered that the month on every date was off by one month too soon, so as I'm sure a lot of people did, I changed it to the correct month. So, NOW OCEANIA HAS ALSO CORRECTED IT, meaning that when I checked the site today, IT IS NOW OFF by one month in the other direction! All this finagling with the website is creating a logjam of errors. We correct them, then O fixes the problem, then we have to go back to check. Has created a very insecure feeling bout what O actually has on file. If I could go back, I'd follow S&J's advice and wait until O had the site up and running. At this point, I'm doing all my transactions with O by my TA and directly with O on the phone. My dining reservations are coming up in one month. Don't know if I will go online or call? Anybody else feel that way? I'm in a suite so I'm nt concerned too much with getting the reservations I want, but I feel for others who may get stuck. Just say in' :) Edited March 11, 2015 by kekilia Link to comment Share on other sites More sharing options...
TrulyBlonde Posted March 11, 2015 #2 Share Posted March 11, 2015 I just made all of my dining reservations this a.m. No problem whatsoever. Also, booked two new cruises with my TA..no problem there either. Link to comment Share on other sites More sharing options...
Paulchili Posted March 11, 2015 #3 Share Posted March 11, 2015 (edited) Kekilia, This may be news to you but it's "old hat" See my post #33 in this thread: http://boards.cruisecritic.com/showthread.php?t=2173749 Just try to relax and enjoy your cruise planning and the cruise itself :) Edited March 11, 2015 by Paulchili Link to comment Share on other sites More sharing options...
kekilia Posted March 11, 2015 Author #4 Share Posted March 11, 2015 Kekilia,This may be news to you but it's "old hat" See my post #33 in this thread: http://boards.cruisecritic.com/showthread.php?t=2173749 Just try to relax and enjoy your cruise planning and the cruise itself :) Well, I'm just trying to help out those of us who don't follow evey posting of every thread. If that's old hat, I'll wear it!:D Link to comment Share on other sites More sharing options...
Paulchili Posted March 11, 2015 #5 Share Posted March 11, 2015 Well, I'm just trying to help out those of us who don't follow evey posting of every thread. If that's old hat, I'll wear it!:D It suits you just fine :D Link to comment Share on other sites More sharing options...
kekilia Posted March 11, 2015 Author #6 Share Posted March 11, 2015 It suits you just fine :D I rather think it becomes me, along with my penchant for old buttery Chardonnays, my classic sense of good taste and my ability to remain above the fray. Carry on!:D Link to comment Share on other sites More sharing options...
Mike Moore Posted March 11, 2015 #7 Share Posted March 11, 2015 kekilia - if you correct your dates and they don't stay corrected, please do let me know. Link to comment Share on other sites More sharing options...
kimanjo Posted March 11, 2015 #8 Share Posted March 11, 2015 I just logged in and the month was indeed incorrect. This is the 2nd time I have changed it. I know I hit "save" the last time. I will watch it. Thanks, for the heads up!! Link to comment Share on other sites More sharing options...
arima22 Posted March 11, 2015 #9 Share Posted March 11, 2015 When everyone started to make changes to the dates on the new internet site, I did not change my data trusting Mike and his staff to get the system correct. Just checked my personal data and all of the dates are correct. Good work Mike! Link to comment Share on other sites More sharing options...
zoncom Posted March 12, 2015 #10 Share Posted March 12, 2015 Kekilia, Just finished making our 12 specialty reservations for 72N. 3 WC segments. Just happened to notice option on MyAccounts. Did 6:30, share on sea nights. First 4 went great. It then froze up. After several tries, mailed my cabinmate and TA. Between both of them we did it. half at either restaurant per Os requirements.Month from sailing.Patience. Link to comment Share on other sites More sharing options...
Paulchili Posted March 12, 2015 #11 Share Posted March 12, 2015 All my dates (birth date and passport) have remained good since corrected couple of weeks ago Link to comment Share on other sites More sharing options...
Hambagahle Posted March 12, 2015 #12 Share Posted March 12, 2015 Just checked my Guest info on the site and all is correct... Mike and his team have done a superb job making all the changes and his responsiveness to "customer complaints" has been amazing! Link to comment Share on other sites More sharing options...
Wol Posted March 15, 2015 #13 Share Posted March 15, 2015 Was it not possible on the old site to arrange excursions, transfers and the like? It certainly doesn't appear so now; perhaps I remember wrongly:confused: Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 15, 2015 #14 Share Posted March 15, 2015 (edited) Was it not possible on the old site to arrange excursions, transfers and the like? It certainly doesn't appear so now; perhaps I remember wrongly:confused: You can still book excursions online go to booked cruises> manage my booking> shore excursions>shop for excursions> click on the port then add any excursions to the cart follow the instructions for check out Transfers I am not sure if they were there before as we just take a taxi Edited March 15, 2015 by LHT28 Link to comment Share on other sites More sharing options...
Wol Posted March 15, 2015 #15 Share Posted March 15, 2015 You can still book excursions online go to booked cruises> manage my booking> shore excursions>shop for excursions> click on the port then add any excursions to the cart follow the instructions for check out Transfers I am not sure if they were there before as we just take a taxi Sounds logical - but have you actually tried it on the new site? There's no option to actually book - only a line which says we have no bookings! Link to comment Share on other sites More sharing options...
alaskaca Posted March 15, 2015 #16 Share Posted March 15, 2015 Sounds logical - but have you actually tried it on the new site? There's no option to actually book - only a line which says we have no bookings! I think you and I are in the same situation with the 'no bookings' line. Is your cruise more than six months out? Our next cruise is in November, and if I remember correctly from our past cruising, Oceania won't release the itineraries for the excursions much before May (six months before cruise). Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 15, 2015 #17 Share Posted March 15, 2015 (edited) Sounds logical - but have you actually tried it on the new site? There's no option to actually book - only a line which says we have no bookings! yes I did this is what I did log in under Overview click on manage this booking it shows several tabs Shore excursions, dining, hotels etc when I click on shore excursions to the right there is a blue tab SHOP FOR SHORE EXCURSIONS Click that it then brought up a box for each day of the cruise with excursions listed for the port I highlighted Are you using the US site or do you have an Australian site?? this may be the problem If you cannot see the excursions you may want to email Mike Moore with your booking number & problem so he can look into it Lyn Edited March 15, 2015 by LHT28 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 15, 2015 #18 Share Posted March 15, 2015 Sounds logical - but have you actually tried it on the new site? There's no option to actually book - only a line which says we have no bookings! Are you doing the shortened World cruise that starts next week?? If so I do not think you can do any bookings a week prior to the cruise if not then I would contact Mike Moore to see if it is a website issue for you Lyn Link to comment Share on other sites More sharing options...
Wol Posted March 15, 2015 #19 Share Posted March 15, 2015 yes I did this is what I did log in under Overview click on manage this booking it shows several tabs Shore excursions, dining, hotels etc when I click on shore excursions to the right there is a blue tab SHOP FOR SHORE EXCURSIONS Click that it then brought up a box for each day of the cruise with excursions listed for the port I highlighted Are you using the US site or do you have an Australian site?? this may be the problem If you cannot see the excursions you may want to email Mike Moore with your booking number & problem so he can look into it Lyn Most peculiar - You do what I do, but when I click on "Shore excursions" nothing changes - there's no blue tab to shop! And I am using the .com, not .com.au. I have a VPN - I will see if accessing from "within" the USA makes any difference. Link to comment Share on other sites More sharing options...
Wol Posted March 15, 2015 #20 Share Posted March 15, 2015 I think you and I are in the same situation with the 'no bookings' line. Is your cruise more than six months out? Our next cruise is in November, and if I remember correctly from our past cruising, Oceania won't release the itineraries for the excursions much before May (six months before cruise). It starts this week! Though the transfer I want is in several weeks time. Link to comment Share on other sites More sharing options...
Paulchili Posted March 15, 2015 #21 Share Posted March 15, 2015 Most peculiar - You do what I do, but when I click on "Shore excursions" nothing changes - there's no blue tab to shop! It starts this week! Though the transfer I want is in several weeks time. As for shore excursions, you are too late to book them online (too close to the cruise date) - ditto for transfers. You can book both, the excursions & transfers, as soon as you board. Enjoy your cruise. Link to comment Share on other sites More sharing options...
Wol Posted March 15, 2015 #22 Share Posted March 15, 2015 As for shore excursions, you are too late to book them online (too close to the cruise date) - ditto for transfers.You can book both, the excursions & transfers, as soon as you board. Enjoy your cruise. Thank you! I have just tried using a VPN to "place" me in the US with the same result. But I can book for the cruise starting in a couple of months so your comment is completely correct! Problem solved (so far as the site is concerned - it does seem perverse that you are blocked from booking online now but will be able to in a week's time onboard!) Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 15, 2015 #23 Share Posted March 15, 2015 Most peculiar - You do what I do, but when I click on "Shore excursions" nothing changes - there's no blue tab to shop! I did have the same problem but I reloaded the page & the tabs appeared But it maybe that you are too close to sailing Enjoy the cruise lyn Link to comment Share on other sites More sharing options...
hondorner Posted March 15, 2015 #24 Share Posted March 15, 2015 ... - it does seem perverse that you are blocked from booking online now but will be able to in a week's time onboard!) They need time to transfer all the information from the home office to the ship, and be sure it's recorded correctly. They probably don't need qa week, but err on the side of caution. Link to comment Share on other sites More sharing options...
Mike Moore Posted March 16, 2015 #25 Share Posted March 16, 2015 It starts this week! Though the transfer I want is in several weeks time. Hello Wol - believe I answered your question via email, but if not please let me know. This is a limitation where bookings cannot be updated online once within a week of sailing. Link to comment Share on other sites More sharing options...
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