CCLMischelle Posted May 28, 2015 #1 Share Posted May 28, 2015 Hi Everyone, I just wanted to stop y and let you know that we launched a new look and feel for our FAQ's on carnival.com this morning. They are still a work in progress but think you'll already find it more user friendly. The search actually works! Check them out if you get a chance; we'd love your feedback. https://help.carnival.com Link to comment Share on other sites More sharing options...
falkcor Posted May 28, 2015 #2 Share Posted May 28, 2015 hi mischelle, i obviously haven't looked over ALL of it yet, but what i've seen thus far is definitely a great improvement, both in terms of usability and the information contained therein... kudos to carnival for updating this, which was sorely needed, and further, i'd like to say i'm glad you came here to actually announce it. i think carnival would do well to be more engaged in the cruise critic forum, we know you read it! :) anyhow, glad to see this improvement. if nothing else it looks like it will be easier to search and provide links to people here asking questions which are... answered there :D Link to comment Share on other sites More sharing options...
falkcor Posted May 28, 2015 #3 Share Posted May 28, 2015 are these FAQs going to be updated in real-time? or near-real-time? for instance, the wifi and hub app page: https://help.carnival.com/app/answers/detail/a_id/1152 it actually lists all the ships with the new wifi plans (oh my gosh!)... previously we've had to basically rely on the john heald facebook posts - which incidentally are very difficult to reference after they are made - and then re-posted here, and the FAQs were not being updated to reflect new info... while i think this is a GREAT new start, a commitment to keeping the actually current would be a great step in the right direction, too! Link to comment Share on other sites More sharing options...
PurdueChefAmber Posted May 28, 2015 #4 Share Posted May 28, 2015 I love it! So much more user friendly! Link to comment Share on other sites More sharing options...
CCLMischelle Posted May 28, 2015 Author #5 Share Posted May 28, 2015 are these FAQs going to be updated in real-time? or near-real-time? for instance, the wifi and hub app page: https://help.carnival.com/app/answers/detail/a_id/1152 it actually lists all the ships with the new wifi plans (oh my gosh!)... previously we've had to basically rely on the john heald facebook posts - which incidentally are very difficult to reference after they are made - and then re-posted here, and the FAQs were not being updated to reflect new info... while i think this is a GREAT new start, a commitment to keeping the actually current would be a great step in the right direction, too! Yes! This new system allows us to keep all of our information/articles in one system. In the past we had several different systems that required several different individuals to update. Obviously, the new system will allow us to provide efficient and timely updates and also will allow us to provide consistent information to our guests as we will now have a single source source of truth in our call centers. Link to comment Share on other sites More sharing options...
winddawn Posted May 28, 2015 #6 Share Posted May 28, 2015 (edited) Hi Everyone, I just wanted to stop y and let you know that we launched a new look and feel for our FAQ's on carnival.com this morning. They are still a work in progress but think you'll already find it more user friendly. The search actually works! Check them out if you get a chance; we'd love your feedback. https://help.carnival.com Thank you for sharing this with us, Mischelle. I'm really happy to see that Carnival has updated the Luggage Express program information. Edited May 28, 2015 by winddawn Link to comment Share on other sites More sharing options...
Bobblefrog Posted May 28, 2015 #7 Share Posted May 28, 2015 are these FAQs going to be updated in real-time? or near-real-time? for instance, the wifi and hub app page: https://help.carnival.com/app/answers/detail/a_id/1152 it actually lists all the ships with the new wifi plans (oh my gosh!)... previously we've had to basically rely on the john heald facebook posts - which incidentally are very difficult to reference after they are made - and then re-posted here, and the FAQs were not being updated to reflect new info... while i think this is a GREAT new start, a commitment to keeping the actually current would be a great step in the right direction, too! First place I went too! Link to comment Share on other sites More sharing options...
falkcor Posted May 28, 2015 #8 Share Posted May 28, 2015 (edited) Yes! This new system allows us to keep all of our information/articles in one system. In the past we had several different systems that required several different individuals to update. Obviously, the new system will allow us to provide efficient and timely updates and also will allow us to provide consistent information to our guests as we will now have a single source source of truth in our call centers. well that's great news! i've noticed some of the info previously available from other sources (shhhh) is now available there, which i think is great. i've never understood why carnival doesn't make such information publicly available, so this is a step in the right direction. and if this new system allows '[you] to provide consistent information to [your] guests as we will now have a single source of truth in [your] call centers'... all the better! ccl should know that the general consensus is that if the answer provided by a ccl CSR or PVP doesn't seem consistent with what one knows to be policy, the general recommendation is to 'call back, and you'll probably get a different answer'. again, i think this is a step in the right direction, and i want to relay kudos for posting it here, and so far answering at least my one question. we're going to talk about carnival here regardless, so you guys might as well be a party to the conversation :) Edited May 28, 2015 by falkcor Link to comment Share on other sites More sharing options...
birdlgs Posted May 28, 2015 #9 Share Posted May 28, 2015 Hi Everyone, I just wanted to stop y and let you know that we launched a new look and feel for our FAQ's on carnival.com this morning. They are still a work in progress but think you'll already find it more user friendly. The search actually works! Check them out if you get a chance; we'd love your feedback. https://help.carnival.com Under the Faster to the Fun perks it still says Gold is invited to the VIFP party :confused: after all the talk on here I should think that would have been changed???? Link to comment Share on other sites More sharing options...
ANGELSwithANGLES Posted May 28, 2015 #10 Share Posted May 28, 2015 This should be made a stickie. A one stop shop for accurate information. Finally a place to go to. Link to comment Share on other sites More sharing options...
figdu Posted May 28, 2015 #11 Share Posted May 28, 2015 This should be made a stickie. A one stop shop for accurate information. Finally a place to go to. Yes it should. Link to comment Share on other sites More sharing options...
kelkel2 Posted May 28, 2015 #12 Share Posted May 28, 2015 The new page is so much more user friendly!!!! Link to comment Share on other sites More sharing options...
Anthomaniac Posted May 28, 2015 #13 Share Posted May 28, 2015 So much better! Link to comment Share on other sites More sharing options...
Insel Posted May 28, 2015 #14 Share Posted May 28, 2015 I agree, much nicer and easier to navigate. Link to comment Share on other sites More sharing options...
Frank12 Posted May 28, 2015 #15 Share Posted May 28, 2015 I agree, much nicer and easier to navigate. Yes indeed. Link to comment Share on other sites More sharing options...
vwrestler171 Posted May 29, 2015 #16 Share Posted May 29, 2015 Sweet, the old ones left much to be desired. Link to comment Share on other sites More sharing options...
MURCOTT Posted May 29, 2015 #17 Share Posted May 29, 2015 Thanks, so much better.:) Link to comment Share on other sites More sharing options...
MickCruiser Posted May 29, 2015 #18 Share Posted May 29, 2015 Oops. The Guys page says they are open 12-6. When we were on the Breeze they changed to 12 to 2.30 and 6 to 9. Or did they go back to 12 to 6?? - JPO Link to comment Share on other sites More sharing options...
pe4all Posted May 29, 2015 #19 Share Posted May 29, 2015 Love the new layout. Good job, CCL! Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted May 29, 2015 #20 Share Posted May 29, 2015 Big improvement, nice job! Link to comment Share on other sites More sharing options...
marty1950 Posted May 29, 2015 #21 Share Posted May 29, 2015 Thank you for sharing. This site is so much more user friendly. Gary:) Link to comment Share on other sites More sharing options...
etwright Posted May 29, 2015 #22 Share Posted May 29, 2015 Still can never find what the required deposits are for booking. Link to comment Share on other sites More sharing options...
katiel53 Posted May 29, 2015 #23 Share Posted May 29, 2015 Mischelle, I think the new FAQ pages are great and more helpful. I did encounter a problem though when trying to access the "click here" part of the Camp Carnival 9-11 year old group for the 5 and 7 day cruises. I was taken to a site run by my cable company, not a Carnival site giving any examples of the program. I tried it using google Chrome, Firefox and Safari. All search engines took me to the same site. I don't know if it's my computer or a problem with Carnival. It took me to something called dns research or something similar. I don't know if anyone else has had this happen, but I thought I would mention it. Thanks for updating the site. Link to comment Share on other sites More sharing options...
RjayB Posted May 29, 2015 #24 Share Posted May 29, 2015 I don't think Mischelle is coming back to check this thread. She averages 10 posts per year (only 111 since 2001). ;) Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted May 30, 2015 #25 Share Posted May 30, 2015 I don't think Mischelle is coming back to check this thread. She averages 10 posts per year (only 111 since 2001). ;) Posts don't necessarily mean they don't monitor the thread. Link to comment Share on other sites More sharing options...
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