Viking Customer Service Questionnaire...anyone else get one in error?

[remydiva]

I got this email today from Viking..

Dear xxxxx

 

Our records show that you have been in contact with our Customer Relations Team. Generally, this indicates that in some aspect of your experience, we failed to live up to your expectations and I regret that you felt the need to have your issue addressed. Our Customer Relations team’s main objective is to work with you to arrive at an amicable solution, and that is why I am asking you to take a few minutes to provide feedback about your experience. I would be most grateful for your frank and open comments.

 

Please click here to access the short questionnaire

 

Cordially,

 

Stephanie K. Maldonado

Senior Manager, Customer Relations

While I did take a Viking cruise nearly 4 months ago ending May 4, 2015, I never contacted Viking nor did I have any issues raised while on the ship or off.

 

I tried to hit reply to the email but I suspect since the questionnaire is powered by Survey Monkey, I am guessing my reply just went to cyberspace. Maybe Viking will see this post and clarify how MY email address received this questionnaire when I didn't have any issues. I post here on CC from time to time so maybe they 'thought' I had an issue?

 

anyone else get this questionnaire or get one in error? :confused:

[awhfy]

We got one too & we've never cruised Viking

 

 

Sent from my iPad using Tapatalk

[JVilleGal]

Your email address is in their system due to the cruise you took.

[remydiva]

Your email address is in their system due to the cruise you took.

 

Please reread my OP....

You missed my point...I never complained.

 

....the email is addressed to someone who had issues with their cruise and who contacted Viking Customer Service..

 

AND,Post #2 is from someone has never even cruised with Viking! :eek:

[JVilleGal]

Please reread my OP....

You missed my point...I never complained.

 

....the email is addressed to someone who had issues with their cruise and who contacted Viking Customer Service..

 

AND,Post #2 is from someone has never even cruised with Viking! :eek:

 

I was just guessing and yes I did read & reread your post.... Thinking Viking knows who you are in real life as well as CC....

[Host Jazzbeau]

Hi awhfy -- It's probably because you organize such great parties on Celebrity!