Follow up on my PITA issue on the Escape

[NIATPAC29]

Do you have a remedy that will make you happy? Do you have permanent damage ? Do you have any idea how much time and energy a lawsuit will take? I say as the song in the movie --frozen-- goes *let it go, let it go*. Spend your time,energy and talents trying to enjoy life---------good luck

[Moby0215]

No, she was using a euphemism....it was proverbially the equivalent of a plate of strawberries, not the exact same actual value.

 

 

 

She expected A, and got B...and B felt like a kiss-off.

 

 

 

 

 

I'm always amazed how many people jump immediately to lawyers & years in court.

 

 

 

My advice is Ask for More. Explain the disappointment, and give them a figure you believe is more in line with compensating you for your unnecessary pain & suffering. If you're reasonable, and explain the rationale calmly, people tend to respond positively.

 

 

 

 

 

But that's just me. I negotiate for a living.

 

 

 

 

 

Stephen

 

 

 

 

 

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Yes I understand that it was proverbially the equivalent of a plate of strawberries. I am just curious as to exactly what they offered.

 

 

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[NIATPAC29]

there's little point in pursuing legal action over something as flimsy as "principle." unless you have a substantial financial claim for damages, and it does not seem like you have one, don't bother. Depending on the circumstances, it might be possible to seek punitive damages, but that's always a long shot.

 

I understand that you're upset over what happened, but moving forward you need to understand that you really only have three options. You can accept that ncl handled the issue poorly, you can continue hounding ncl's offices in hopes of receiving another response, or you can risk losing lots of money and years of your life on trying to make it right through the courts.

 

At the end of the day, it's all about the money, and the bigger fish usually wins. The smart move is to just forget about it and move on. It's crappy and unfair, but such is life.

this is great advice from a wise poster

[hpecorari]

Yes I understand that it was proverbially the equivalent of a plate of strawberries. I am just curious as to exactly what they offered.

 

 

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Just curious - what do you feel is proper compensation and what do you feel is an 'insult'.

 

$100.00 OBC

$150.00 OBC

$300.00 OBC

$500.00 OBC

 

Just as a few examples, of course.

 

Harriet

[Shawnino]

Thank you for the validation, I really appreciate it.

 

If you were in my shoes, what would your next step be?

 

I am so sorry to read about this. I hope you are fully recovered.

They have now added insult to injury.

If you can get free legal advice, I'd get some.

Otherwise, I'd spread this as far and wide as possible on the internet.

 

I would be much less reasonable, measured, and rational than you are. (As I often am, right here on these boards!) I admire your demeanour.

[SuiteCruiser]

Yes I understand that it was proverbially the equivalent of a plate of strawberries. I am just curious as to exactly what they offered.

 

 

Sent from my iPhone using Tapatalk

 

I don't want to post the exact amount, not sure if it will get me in trouble, but it's the same amount they hand out for pretty much anyone's inconvenience. A friend of mine received more and per person, so 3x as much in total for them forgetting to put an amenity in their room.

[SuiteCruiser]

I am so sorry to read about this. I hope you are fully recovered.

They have now added insult to injury.

If you can get free legal advice, I'd get some.

Otherwise, I'd spread this as far and wide as possible on the internet.

 

I would be much less reasonable, measured, and rational than you are. (As I often am, right here on these boards!) I admire your demeanour.

 

Thank you, I appreciate that. I'm healed, except when I have to sit in a hard chair, it's still painful.

[triptolemus]

There's little point in pursuing legal action over something as flimsy as "principle." Unless you have a substantial financial claim for damages, and it does not seem like you have one, don't bother. Depending on the circumstances, it might be possible to seek punitive damages, but that's always a long shot.

 

I understand that you're upset over what happened, but moving forward you need to understand that you really only have three options. You can accept that NCL handled the issue poorly, you can continue hounding NCL's offices in hopes of receiving another response, or you can risk losing lots of money and years of your life on trying to make it right through the courts.

 

At the end of the day, it's all about the money, and the bigger fish usually wins. The smart move is to just forget about it and move on. It's crappy and unfair, but such is life.

 

The whole point in my (and others) suggesting she talk with her friend -- who is an attorney -- was/is to determine the feasibility of legal action. You're right, it may not be feasible at all. But the point is to get that advice from a trusted source, not an internet forum lawyer.

[barnacle_boy]

The whole point in my (and others) suggesting she talk with her friend -- who is an attorney -- was/is to determine the feasibility of legal action. You're right, it may not be feasible at all. But the point is to get that advice from a trusted source, not an internet forum lawyer.

 

 

Any lawyer worth their salt will say the same.

 

I hope her friend has experience with maritime law, because this differs quite a bit from your standard personal injury claim.

[Moby0215]

Just curious - what do you feel is proper compensation and what do you feel is an 'insult'.

 

 

 

$100.00 OBC

 

$150.00 OBC

 

$300.00 OBC

 

$500.00 OBC

 

 

 

Just as a few examples, of course.

 

 

 

Harriet

 

 

It did not happen to me. Only The OP can answer this question.

 

 

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[SuiteCruiser]

Any lawyer worth their salt will say the same.

 

I hope her friend has experience with maritime law, because this differs quite a bit from your standard personal injury claim.

 

Yes, I'm not sure about that.

Edited February 4, 2016 by SuiteCruiser

[mianmike]

Glad I'm not alone. I thought I'd come back on here and get roasted. Nice to have some support.

 

Refreshing and surprising isn’t it? Normally the corporate apologists would have piled on blaming you for not taking the necessary precautions to ensure your bum wasn’t chemically burnt while taking a bath. Like it’s a common sense type of thing.

 

Sorry for your plight. Hope NCL does the right thing.

[Loonbeam]

Obviously this is just a form letter. Someone filed your issue under general complaint and closed it. They shouldn't have.

 

If you haven't done the paper mail yet, I would, add this in and indicate that clearly someone didn't understand the situation and you find the lack of meaningful response disturbing. Make it clear you want someone to contact you to explain your concerns.

 

 

I'm pretty laid back but NOT when it comes to health and safety issues,

 

So I received a courier today with a letter from NCL offering me the equivalent of a plate of chocolate strawberries. They gave my friend who wrote and complained about the Casino being smoke free and that they were out of Sauvignon Blanc the same amount. Not sure what to think, but I'm a little peeved.

 

I guess burning my butt off doesn't register as being something a little more serious....

[Loonbeam]

As far as legality goes (I trained as a paralegal but am not one currently), the hoops the contract makes you go through makes a suit complicated. Absent the documentation of either medical expenses, permanent or long term injury or extended discomfort, its probably not cost effective.

 

That doesn't mean, if it comes to that, a well worded notice from a lawyer won't prompt action. That's a last resort tho, as it engages THEIR legal department and effectively shuts customer service out.

[Barb Nahoumi]

I'm not sure how easy it is to send certified mail to the US from Canada, but if I sent it by courier, I would have the signed receipt as well. Will look into it to find out if it's possible.

 

Thanks!

 

I am a retired U.S. postal service window clerk. I'm not sure if Canada has international certified letters, but you might want to look into an international registered letter. This had to be signed for, and would be trackable. Another option would be international express.

 

Ask your post office what they would recommend. Good Luck.

[SuiteCruiser]

I am a retired U.S. postal service window clerk. I'm not sure if Canada has international certified letters, but you might want to look into an international registered letter. This had to be signed for, and would be trackable. Another option would be international express.

 

Ask your post office what they would recommend. Good Luck.

 

Thanks! We cross the border at least once a month (only 45 mins away) I will send the letter certified from there when we go next. It should be faster that way as well.

[bt0510]

Sorry if someone already said this, I didn't spend the time to read all the responses. Did you call this number: 866-625-1164? That is a direct number to their complaint department, where issues like this are handled.

 

For some additional timeline info, here's my story. My family had a pretty horrible experience on the Thanksgiving cruise aboard Escape. I was actually asked to submit a complaint by their staff (in a round about way, but long story). I submitted on Dec 11. I received an email saying I would hear back within 14 days. I called the number above on January 15 to get a status. I was told that they have so many incoming complaints that exceed their normal rate of complaints, that they are weeks behind. I was also told that my case was sent to a specific department that handles 'significant issues'. I was asked to be patient and it could be several more weeks. I ended up getting an email from them on Feb 2. The funny thing is, they referenced the issues that were part of my case in the response. The first one that they wrote the most about had nothing to do with me, and was not part of my case at all.

Edited February 5, 2016 by bt0510

[SuiteCruiser]

Sorry if someone already said this, I didn't spend the time to read all the responses. Did you call this number: 866-625-1164? That is a direct number to their complaint department, where issues like this are handled.

 

For some additional timeline info, here's my story. My family had a pretty horrible experience on the Thanksgiving cruise aboard Escape. I was actually asked to submit a complaint by their staff (in a round about way, but long story). I submitted on Dec 11. I received an email saying I would hear back within 14 days. I called the number above on January 15 to get a status. I was told that they have so many incoming complaints that exceed their normal rate of complaints, that they are weeks behind. I was also told that my case was sent to a specific department that handles 'significant issues'. I was asked to be patient and it could be several more weeks. I ended up getting an email from them on Feb 2. The funny thing is, they referenced the issues that were part of my case in the response. The first one that they wrote the most about had nothing to do with me, and was not part of my case at all.

 

You were better off than I was from the get-go. I filed my complaint mid-November and was told it would be 8 weeks, then it was 10. I have called that number, called them again today, still no on will respond.

 

Did they at least take care of you?

[Kortehgehn]

 

If you haven't done the paper mail yet, I would, add this in and indicate that clearly someone didn't understand the situation and you find the lack of meaningful response disturbing. Make it clear you want someone to contact you to explain your concerns.

 

 

This is an awful situation, it does sound like a generic response to me and I hope NCL offers more significant compensation.

 

However, after reading this post all I can think of is hiring James Earl Jones to call up NCL's customer service department to tell them that "you find the lack of meaningful response disturbing". :rolleyes:

[rochelle_s]

You were better off than I was from the get-go. I filed my complaint mid-November and was told it would be 8 weeks, then it was 10. I have called that number, called them again today, still no on will respond.

 

Did they at least take care of you?

 

Do you have any poetically /musically talented friends?

 

It was about a year ago, if I recall correctly, that someone with a less than spotless cabin posted a humourous but scathing video on YouTube about their cruise on the Epic including pictures of some mold and a few stray hairs. One of the main points of contention in the video was the way the situation was handled and the poor communication about the issues on board and with NCL corporate post cruise.

 

A link to the video was posted here on CC and on other popular social media sites. It got plenty of attention, including that of NCL, who it was said settled with a do over or free cruise. That family did not suffer any physical harm but were certainly offered a great deal more than that plate of strawberries you were offered.

 

I disagree with those who say you should just drop it as if the entire situation was a non issue. No doubt it was a very serious issue when you were on your cruise and is still an issue months later. I hope your registered snail mail approach ends up in the hands of someone that can take a look at your experience and see it as the serious situation that it was and are in a position to respond to you with a much more satisfactory form of compensation.

 

Just know until that day we all have your back(side). :D

 

 

Rochelle

[SuiteCruiser]

This is an awful situation, it does sound like a generic response to me and I hope NCL offers more significant compensation.

 

However, after reading this post all I can think of is hiring James Earl Jones to call up NCL's customer service department to tell them that "you find the lack of meaningful response disturbing". :rolleyes:

 

LOL. I can totally hear it :)

[bt0510]

You were better off than I was from the get-go. I filed my complaint mid-November and was told it would be 8 weeks, then it was 10. I have called that number, called them again today, still no on will respond.

 

Did they at least take care of you?

 

Yes, I'd have to say that they are compensating us much more than we ever expected. We expected them to almost brush it off and offer us $50 towards a future cruise or something like that. They actually blew me away and gave us $1250 towards a future cruise. That's the good side. The bad side is, we likely won't use it. Would we go on another NCL cruise, maybe. But, we plan our vacations about a year in advance. We already have our vacations set for this year. I'm wondering if they would extend that, but it specifically says in the letter that the cruise must take place within 12 months of the date on the letter.

[SuiteCruiser]

Do you have any poetically /musically talented friends?

 

It was about a year ago, if I recall correctly, that someone with a less than spotless cabin posted a humourous but scathing video on YouTube about their cruise on the Epic including pictures of some mold and a few stray hairs. One of the main points of contention in the video was the way the situation was handled and the poor communication about the issues on board and with NCL corporate post cruise.

 

A link to the video was posted here on CC and on other popular social media sites. It got plenty of attention, including that of NCL, who it was said settled with a do over or free cruise. That family did not suffer any physical harm but were certainly offered a great deal more than that plate of strawberries you were offered.

 

I disagree with those who say you should just drop it as if the entire situation was a non issue. No doubt it was a very serious issue when you were on your cruise and is still an issue months later. I hope your registered snail mail approach ends up in the hands of someone that can take a look at your experience and see it as the serious situation that it was and are in a position to respond to you with a much more satisfactory form of compensation.

 

Just know until that day we all have your back(side). :D

 

 

Rochelle

 

Thanks Rochelle :) My brother and sister in law are musicians as are a good chunk of my friends. Fun idea if the conservative way doesn't work.

[SuiteCruiser]

Yes, I'd have to say that they are compensating us much more than we ever expected. We expected them to almost brush it off and offer us $50 towards a future cruise or something like that. They actually blew me away and gave us $1250 towards a future cruise. That's the good side. The bad side is, we likely won't use it. Would we go on another NCL cruise, maybe. But, we plan our vacations about a year in advance. We already have our vacations set for this year. I'm wondering if they would extend that, but it specifically says in the letter that the cruise must take place within 12 months of the date on the letter.

 

See, that's more like it! I wasn't going to say the amount, but they burned my skin off of my rear end and sent me $125. Perhaps they left off a zero...

Edited February 5, 2016 by SuiteCruiser

[pe4all]

Obviously this is just a form letter. Someone filed your issue under general complaint and closed it. They shouldn't have.

If you haven't done the paper mail yet, I would, add this in and indicate that clearly someone didn't understand the situation and you find the lack of meaningful response disturbing. Make it clear you want someone to contact you to explain your concerns.

I'm pretty laid back but NOT when it comes to health and safety issues,

I totally agree with Loonbeam. I am always the last person to suggest starting a lawsuit, but after the insulting "offer" NCL gave you, and the obvious physical discomfort you had/still have, I would be contacting a lawyer to see what my options are. Especially if you have pictures, etc., supporting the injury. Maybe just a strongly worded letter from an attorney will get you more of a response than you received. Good luck, and keep us posted.