Upsell Offer - Gone in 15 minutes?

[straychicken]

We are booked on the Zaandam leaving June 19 northbound to Seward, AK. I received an upsell offer from an inside cabin to an oceanview yesterday by email and called within 15 minutes. I was told it was sold out.

 

I was surprised to receive the offer in the first place as we booked one of the last two remaining quad cabins on the ship a couple of weeks ago. The remaining 4 person cabin is in the same category that we are in.

 

Is it likely that they send the offer to all cabins in the categories they were targeting and didn't check if quad occupancy was available? Or maybe a quad opened up and it was sold almost immediately?

 

They said they put us on a list for future offers and we might receive a call. We booked directly through HAL.

 

BTW - I don't think the offer was the best anyway. $99 per person to upgrade to obstructed ocean view or $199 to upgrade to oceanview. When I booked the price difference between my inside category (K) and obstructed oceanview was only $39 person (but there were no quads available in ocean view).

[SilvertoGold]

I think you are correct on all points.

 

HAL is asking more this year. We paid 39 pp for inside to unobstructed outside 2 years ago for Alaska, so this is high.

 

Enjoy your cruise!

Edited June 2, 2016 by SilvertoGold

[blizzardboy]

We are booked on the Zaandam leaving June 19 northbound to Seward, AK. I received an upsell offer from an inside cabin to an oceanview yesterday by email and called within 15 minutes. I was told it was sold out.

 

I was surprised to receive the offer in the first place as we booked one of the last two remaining quad cabins on the ship a couple of weeks ago. The remaining 4 person cabin is in the same category that we are in.

 

Is it likely that they send the offer to all cabins in the categories they were targeting and didn't check if quad occupancy was available? Or maybe a quad opened up and it was sold almost immediately?

 

They said they put us on a list for future offers and we might receive a call. We booked directly through HAL.

 

BTW - I don't think the offer was the best anyway. $99 per person to upgrade to obstructed ocean view or $199 to upgrade to oceanview. When I booked the price difference between my inside category (K) and obstructed oceanview was only $39 person (but there were no quads available in ocean view).

 

You may have called within 15 minutes, but someone else may have received the email hours earlier. There have been a bunch of internet provider issues over the last 10 days.

[sail7seas]

You have to act immedfiately. the offer goes out to many people. the one who says yes, first, gets it.

[DaveOKC]

The real good offers go quickly - that is why I like to get my emails directly from HAL (by booking with them). Of course, you have to keep a close eye on your emails.

[frankc98376]

I let our PCC know what we are willing to pay for an up-sell and give her the OK in advance to grab it it it is close to our price. We always book NS so really the only up-sell would be to PS. Usually they want way too much for the up-sell to be worth it for us. We love our deck 5 aft wraps so have no interest of moving up from SB to SA.

[DaveOKC]

I let our PCC know what we are willing to pay for an up-sell and give her the OK in advance to grab it it it is close to our price. We always book NS so really the only up-sell would be to PS. Usually they want way too much for the up-sell to be worth it for us. We love our deck 5 aft wraps so have no interest of moving up from SB to SA.

 

Agree with you on the deck 5 aft-wraps. Funny thing is that both times we were able to book them we were offered upsells to the Pinnacle Suite for about $1000 pp for a 10 day cruise. Since we were traveling alone AND we were in an aft-wrap, we turned the offer down.

Edited June 2, 2016 by DaveOKC

[Krazy Kruizers]

Upsell offers do quickly.

But not all of us can stay on the computer all day waiting for e-mails.

[DaveOKC]

Upsell offers do quickly.

But not all of us can stay on the computer all day waiting for e-mails.

 

My emails go to my cell phone also and I get a small "ding" - would that work for you?

Edited June 2, 2016 by DaveOKC

[dobiemom]

I let our PCC know what we are willing to pay for an up-sell and give her the OK in advance to grab it it it is close to our price. We always book NS so really the only up-sell would be to PS. Usually they want way too much for the up-sell to be worth it for us. We love our deck 5 aft wraps so have no interest of moving up from SB to SA.

I tell my TA the same thing. If the offer is more than what I OKd, she gives me a call. :)

[kevingastreich]

[quote=Krazy Kruizers;50149151

But not all of us can stay on the computer all day waiting for e-mails.

 

That's why smart phones were invented. They go with you.

[drowelf]

That's why smart phones were invented. They go with you.

 

And not all of us can keep our noses glued to our smart phones either. :)

[RMLincoln]

And some of us live where there is no cell signal, at all! m--

[DaveOKC]

And some of us live where there is no cell signal, at all! m--

 

Obviously, everyone has different issues with email access, so they need to act accordingly. As CC posters all we can do is say what/how/why we do things and the readers can take from that what works for them.

[ORCRUISER]

I got several upsell offers on our South America cruise. I had a $250 pp limit and when I got that offer I was in line to pay at a clothing store and I handed my credit card to my friend to pay and I IMMEDIATELY called HAL to accept an upsell from an outside to a veranda. So glad I did.