goblue Posted August 24, 2016 #1 Share Posted August 24, 2016 Trying to logon to Princess website last night and today and kept getting 'system can't find your email address or password' info. Tried 'forgot my password' option on the login panel and it also came back saying can't find me but I know I'm there. Called Princess today and the rep said to use Chrome and logon (I tried both IE and Firefox and neither recognize me). Did this happen to any one ? I know I didn't change pw and I logon about 10 days ago to price a future tour :mad: Link to comment Share on other sites More sharing options...
Shmoo here Posted August 24, 2016 #2 Share Posted August 24, 2016 Trying to logon to Princess website last night and today and kept getting 'system can't find your email address or password' info. Tried 'forgot my password' option on the login panel and it also came back saying can't find me but I know I'm there. Called Princess today and the rep said to use Chrome and logon (I tried both IE and Firefox and neither recognize me). Did this happen to any one ? I know I didn't change pw and I logon about 10 days ago to price a future tour :mad: Well, I tried it on Chrome - no problem. Then tried via Internet Explorer - again got right in. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted August 24, 2016 #3 Share Posted August 24, 2016 No issue here. Link to comment Share on other sites More sharing options...
Tedferg Posted August 24, 2016 #4 Share Posted August 24, 2016 (edited) Seems Reps often suggest changing Browser, but that is usually not the problem. Often the ID is mistyped but not obviously. Does Princess pre-load your ID ? Sometimes the pre-loaded id looks correct but does not work. Same ID typed works OK. I had no problem logging in. Edited August 24, 2016 by Tedferg Link to comment Share on other sites More sharing options...
goblue Posted August 24, 2016 Author #5 Share Posted August 24, 2016 still no luck - no pre-typed ID - didn't let computer remember the id. I had to use the other way last night (booking id and dob) to get into personalizer in order to update passport info and double-checked my id in the profile and it's there. But now I'm like 'poof' gone from their system. Will call them again and hope to get some one that knows what he/she is talking about ...instead of telling me to use chrome ! :eek: Link to comment Share on other sites More sharing options...
Colo Cruiser Posted August 24, 2016 #6 Share Posted August 24, 2016 still no luck - no pre-typed ID - didn't let computer remember the id. I had to use the other way last night (booking id and dob) to get into personalizer in order to update passport info and double-checked my id in the profile and it's there. But now I'm like 'poof' gone from their system. Will call them again and hope to get some one that knows what he/she is talking about ...instead of telling me to use chrome ! :eek: I would call them and have them reset your log on info. Link to comment Share on other sites More sharing options...
vampiress Posted August 24, 2016 #7 Share Posted August 24, 2016 weird. are you copying and pasting your user name? sometimes that adds a space you don't expect. also is the capitalization of your password correct? their website is not as well done and user friendly as it can be. i keep getting 404 errors on pages because it logs me out and i have to logback in but it's not obvious. Link to comment Share on other sites More sharing options...
Astro Flyer Posted August 24, 2016 #8 Share Posted August 24, 2016 I would call them and have them reset your log on info. That's solved the problem the couple of times I've experienced it & not by changing the web browser used. Link to comment Share on other sites More sharing options...
goblue Posted August 24, 2016 Author #9 Share Posted August 24, 2016 called Princess again and this time got another lady that was willing to go in to profile and take a peek. lo-n-behold, my email address was 'changed' when DH booked a new cruise a week ago thru Costco and somehow his email address was placed in my profile :eek: even the rep said everyone has their own profile and login and should not be 'messed/mixed up' like this with new booking. DH insisted it's Princess screw up and he's innocent :rolleyes: Oh and even worse, found out he and I have different membership # !!!!:confused: (not the A/B of the last character - completely diff # !) So the rep reset the email in my profile and I'm back on business again. Thanks to everyone's help/suggestion - love Cruise Critics folks ! you guys are great ... Link to comment Share on other sites More sharing options...
Colo Cruiser Posted August 24, 2016 #10 Share Posted August 24, 2016 called Princess again and this time got another lady that was willing to go in to profile and take a peek. lo-n-behold, my email address was 'changed' when DH booked a new cruise a week ago thru Costco and somehow his email address was placed in my profile :eek: even the rep said everyone has their own profile and login and should not be 'messed/mixed up' like this with new booking. DH insisted it's Princess screw up and he's innocent :rolleyes: Oh and even worse, found out he and I have different membership # !!!!:confused: (not the A/B of the last character - completely diff # !) So the rep reset the email in my profile and I'm back on business again. Thanks to everyone's help/suggestion - love Cruise Critics folks ! you guys are great ... Does he have a world cruise booked that you don't know about? :eek: Glad its fixed. Link to comment Share on other sites More sharing options...
vampiress Posted August 24, 2016 #11 Share Posted August 24, 2016 oh that's so weird. glad it is fixed for you. Link to comment Share on other sites More sharing options...
paul929207 Posted August 24, 2016 #12 Share Posted August 24, 2016 No problem Link to comment Share on other sites More sharing options...
Elitein85days Posted August 25, 2016 #13 Share Posted August 25, 2016 called Princess again and this time got another lady that was willing to go in to profile and take a peek. lo-n-behold, my email address was 'changed' when DH booked a new cruise a week ago thru Costco and somehow his email address was placed in my profile :eek: even the rep said everyone has their own profile and login and should not be 'messed/mixed up' like this with new booking. DH insisted it's Princess screw up and he's innocent :rolleyes: Oh and even worse, found out he and I have different membership # !!!!:confused: (not the A/B of the last character - completely diff # !) So the rep reset the email in my profile and I'm back on business again. Thanks to everyone's help/suggestion - love Cruise Critics folks ! you guys are great ... Make sure you don't have multiple membership numbers. My dad ended up with 3 of them and Princess had to consolidate them into one so his cruise credits counted properly. Link to comment Share on other sites More sharing options...
riclop Posted August 25, 2016 #14 Share Posted August 25, 2016 Trying to logon to Princess website last night and today and kept getting 'system can't find your email address or password' info. Tried 'forgot my password' option on the login panel and it also came back saying can't find me but I know I'm there. Called Princess today and the rep said to use Chrome and logon (I tried both IE and Firefox and neither recognize me). Did this happen to any one ? I know I didn't change pw and I logon about 10 days ago to price a future tour :mad: No problem for me. Link to comment Share on other sites More sharing options...
goblue Posted August 25, 2016 Author #15 Share Posted August 25, 2016 very good point - I will check with Princess again - thx for the tip. Link to comment Share on other sites More sharing options...
easyboy Posted August 25, 2016 #16 Share Posted August 25, 2016 Trying to logon to Princess website last night and today and kept getting 'system can't find your email address or password' info. Tried 'forgot my password' option on the login panel and it also came back saying can't find me but I know I'm there. Called Princess today and the rep said to use Chrome and logon (I tried both IE and Firefox and neither recognize me). Did this happen to any one ? I know I didn't change pw and I logon about 10 days ago to price a future tour :mad: Had a problem before but now resolved. Link to comment Share on other sites More sharing options...
Lucky TGO Posted August 25, 2016 #17 Share Posted August 25, 2016 It's working fine for me. :) Tony Link to comment Share on other sites More sharing options...
notentirelynormal Posted August 25, 2016 #18 Share Posted August 25, 2016 I also am having the same problems. Change from Foxfire to IE and still won't go. It will only let me type in 8 characters. I have 9 in the password. I just simply doesn't allow the next digit. they have also made it hard to find where to log in. I'll call them in the morning. Link to comment Share on other sites More sharing options...
easyboy Posted August 25, 2016 #19 Share Posted August 25, 2016 I don't think it's your browser. I also use Firefox. Link to comment Share on other sites More sharing options...
IsanTom Posted August 25, 2016 #20 Share Posted August 25, 2016 Yes, no problem! Link to comment Share on other sites More sharing options...
Tedferg Posted August 25, 2016 #21 Share Posted August 25, 2016 I also am having the same problems. Change from Foxfire to IE and still won't go. It will only let me type in 8 characters. I have 9 in the password. I just simply doesn't allow the next digit. they have also made it hard to find where to log in. I'll call them in the morning. My password is limited to 8 characters too, but it has always been that way. Link to comment Share on other sites More sharing options...
notentirelynormal Posted August 26, 2016 #22 Share Posted August 26, 2016 (edited) True, in the past I have used one with less digits but when I changed it, shouldn't it have rejected my password instead of saying "password updated". I guess I have to call them. Edited August 26, 2016 by notentirelynormal Link to comment Share on other sites More sharing options...
Tedferg Posted August 26, 2016 #23 Share Posted August 26, 2016 (edited) True, in the past I have used one with less digits but when I changed it, shouldn't it have rejected my password instead of saying "password updated". I guess I have to call them. Wonder if it stored just 8 digits of a 9 digit password you typed but does not accept it if you, unknowingly, type 9 digits to Login :confused: Edited August 26, 2016 by Tedferg Link to comment Share on other sites More sharing options...
notentirelynormal Posted August 27, 2016 #24 Share Posted August 27, 2016 I called them yesterday. They said they are having issues and it probably won't be resolved until Tuesday. Yes you can have longer. Yes, everyone is having the same issue. Link to comment Share on other sites More sharing options...
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