Texancruisers Posted August 28, 2016 #1 Share Posted August 28, 2016 We have to give a shout out to RCCL!!!! About two months ago we had a cruise booked. Shortly before the cruise we had a fire at one of our business locations. I called RCCL to cancel our cruise so we could stay home and deal with the situation fully expecting to lose the whole cruise fare. I explained our situation to the RCCL rep. She told us she would refer this to remediation department. We received a call a bit later and she told us they had fully refunded us!!!!! Thanks RCCL!!!! 😀😀 Another really nice surprise for us came about a week ago!! We have an upcoming b2b on Explorer of the Seas cruising the Pacific Northwest. We had a JS booked. We received a call from RCCL and the lady told us that we could upgrade to the Owners suite for BOTH legs in the same suite for.......$500.00!!!!!! Of course we jumped on it!!!!!! We are so excited!!!! We are celebrating my DWs birthday and our anniversary. What a really nice way to do this!!!!! Thanks RCCL for exceeding our expectations!!!!!!!! Link to comment Share on other sites More sharing options...
Aussie FF Posted August 28, 2016 #2 Share Posted August 28, 2016 Fabulous. Congrats. Link to comment Share on other sites More sharing options...
sddsddean Posted August 28, 2016 #3 Share Posted August 28, 2016 Lucky for some!! That sort of thing would never happen to me. If I fell into a bowl of bosoms, I'd come out sucking my thumb!!:D Simon Link to comment Share on other sites More sharing options...
Texancruisers Posted August 28, 2016 Author #4 Share Posted August 28, 2016 Lucky for some!! That sort of thing would never happen to me. If I fell into a bowl of bosoms, I'd come out sucking my thumb!!:D Simon That is too funny!!!!!!!!!! Link to comment Share on other sites More sharing options...
Clarea Posted August 28, 2016 #5 Share Posted August 28, 2016 Excellent outcome.:) Link to comment Share on other sites More sharing options...
mooseman52b Posted August 28, 2016 #6 Share Posted August 28, 2016 Talk about your pleasant surprises :cool: Link to comment Share on other sites More sharing options...
deliver42 Posted August 28, 2016 #7 Share Posted August 28, 2016 Good luck to you, and enjoy your cruise. Link to comment Share on other sites More sharing options...
Royal2464 Posted August 28, 2016 #8 Share Posted August 28, 2016 WOW! Nice to read something positive about Royal once in a while. Enjoy your cruises. Link to comment Share on other sites More sharing options...
Rare Lionesss Posted August 28, 2016 #9 Share Posted August 28, 2016 Very nice. Hope the business recovers. Good luck Link to comment Share on other sites More sharing options...
baileymouse Posted August 28, 2016 #10 Share Posted August 28, 2016 Great news! Enjoy the cruise. Link to comment Share on other sites More sharing options...
Texancruisers Posted August 28, 2016 Author #11 Share Posted August 28, 2016 Very nice. Hope the business recovers. Good luck Thanks!! Link to comment Share on other sites More sharing options...
George C Posted August 28, 2016 #12 Share Posted August 28, 2016 Very cool, congrats on upsell, enjoy that huge suite and all the perks that go along with it Link to comment Share on other sites More sharing options...
Big_G Posted August 28, 2016 #13 Share Posted August 28, 2016 That was nicely done. Congrats! Link to comment Share on other sites More sharing options...
widallas Posted August 28, 2016 #14 Share Posted August 28, 2016 WOW! Nice to read something positive about Royal once in a while. Enjoy your cruises. Was going to say the same...nice to see a positive post, and hope things are recovering with your business! Link to comment Share on other sites More sharing options...
Rare ReneeFLL Posted August 28, 2016 #15 Share Posted August 28, 2016 Sorry to hear about the fire, but congrats on the OS. Link to comment Share on other sites More sharing options...
easyboy Posted August 30, 2016 #16 Share Posted August 30, 2016 Congrats to you and RCCL! Link to comment Share on other sites More sharing options...
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