Thanks RCCL!!!!!!

[Texancruisers]

We have to give a shout out to RCCL!!!!

 

About two months ago we had a cruise booked. Shortly before the cruise we had a fire at one of our business locations. I called RCCL to cancel our cruise so we could stay home and deal with the situation fully expecting to lose the whole cruise fare.

 

I explained our situation to the RCCL rep. She told us she would refer this to remediation department. We received a call a bit later and she told us they had fully refunded us!!!!! Thanks RCCL!!!! 😀😀

 

Another really nice surprise for us came about a week ago!! We have an upcoming b2b on Explorer of the Seas cruising the Pacific Northwest. We had a JS booked. We received a call from RCCL and the lady told us that we could upgrade to the Owners suite for BOTH legs in the same suite for.......$500.00!!!!!! Of course we jumped on it!!!!!! We are so excited!!!!

 

We are celebrating my DWs birthday and our anniversary. What a really nice way to do this!!!!!

 

Thanks RCCL for exceeding our expectations!!!!!!!!

[Aussie FF]

Fabulous. Congrats.

[sddsddean]

Lucky for some!! That sort of thing would never happen to me. If I fell into a bowl of bosoms, I'd come out sucking my thumb!!:D

 

Simon

[Texancruisers]

Lucky for some!! That sort of thing would never happen to me. If I fell into a bowl of bosoms, I'd come out sucking my thumb!!:D

 

Simon

 

That is too funny!!!!!!!!!!

[Clarea]

Excellent outcome.:)

[mooseman52b]

Talk about your pleasant surprises :cool:

[deliver42]

Good luck to you, and enjoy your cruise.

[Royal2464]

WOW! Nice to read something positive about Royal once in a while. Enjoy your cruises.

[Lionesss]

Very nice.

 

Hope the business recovers.

 

Good luck

[baileymouse]

Great news! Enjoy the cruise.

[Texancruisers]

Very nice.

 

Hope the business recovers.

 

Good luck

 

Thanks!!

[George C]

Very cool, congrats on upsell, enjoy that huge suite and all the perks that go along with it

[Big_G]

That was nicely done. Congrats!

[widallas]

WOW! Nice to read something positive about Royal once in a while. Enjoy your cruises.

 

Was going to say the same...nice to see a positive post, and hope things are recovering with your business!

[ReneeFLL]

Sorry to hear about the fire, but congrats on the OS.

[easyboy]

Congrats to you and RCCL!