shanecindy21403 Posted November 3, 2016 #1 Share Posted November 3, 2016 I know the last couple of weeks I've read posts that it was taking a while for the credit to show up. Well obviously they've fixed the problem I faxed in my statement around 11 am and just checked online at about 5 pm and it was showing as posted. :)!!!! So about 6 hours turn around time pretty great service! Link to comment Share on other sites More sharing options...
Astro Flyer Posted November 4, 2016 #2 Share Posted November 4, 2016 (edited) I know the last couple of weeks I've read posts that it was taking a while for the credit to show up. Well obviously they've fixed the problem I faxed in my statement around 11 am and just checked online at about 5 pm and it was showing as posted. :)!!!! So about 6 hours turn around time pretty great service! After over 2 weeks I called Princess on Tuesday & they were unable to locate my fax so I faxed it again & they immediately issued my OBC. They explained that changing from Lotus to Outlook had created problems which based on your experience have been corrected. :) Edited November 4, 2016 by Astro Flyer Link to comment Share on other sites More sharing options...
Colo Cruiser Posted November 4, 2016 #3 Share Posted November 4, 2016 Thats great to hear. I hope they keep it up. Link to comment Share on other sites More sharing options...
mph045 Posted November 4, 2016 #4 Share Posted November 4, 2016 I had to fax in twice plus a followup call twice took 4 days last week Sent from my SAMSUNG-SGH-I337 using Forums mobile app Link to comment Share on other sites More sharing options...
Rare geoherb Posted November 4, 2016 #5 Share Posted November 4, 2016 I faxed in my request this morning, but the credit isn't showing up yet. I'm hoping it's there tomorrow, but will wait to follow up in a week if it doesn't show up. Link to comment Share on other sites More sharing options...
san diego sue Posted November 4, 2016 #6 Share Posted November 4, 2016 Last month I sent one in and it posted same day. Had another cruise coming up and sent fax last week. Never posted.Was advised to send again (this Monday) and it got posted Wednesday. Seems like this is hit and miss. Link to comment Share on other sites More sharing options...
Rare geoherb Posted November 4, 2016 #7 Share Posted November 4, 2016 I checked again this afternoon, and the credit now shows up on my cruise info. It's almost enough to cover my auto tips. (We're on an 8-day cruise.) Link to comment Share on other sites More sharing options...
desert traveler Posted November 4, 2016 #8 Share Posted November 4, 2016 I snail mailed our paperwork on 10/4 and never saw anything. I called yesterday and they verified the address-it appears it was an incorrect number off from the paperwork( 24303 vs 24305) I had printed from Carnival....so here is the correct address: Princess Cruises Booking Support 24305 Town Center Dr Suite 200 Santa Clarita, Ca 91355 Strange that a slight difference in number couldn't have been delivered. If I don't see any OBC posted in 10day-I will try to fax paperwork. Link to comment Share on other sites More sharing options...
steimey Posted November 4, 2016 #9 Share Posted November 4, 2016 I faxed form yesterday and just got the credit today. Used the 661-753-0180 fax number Link to comment Share on other sites More sharing options...
Astro Flyer Posted November 4, 2016 #10 Share Posted November 4, 2016 I snail mailed our paperwork on 10/4 and never saw anything. I called yesterday and they verified the address-it appears it was an incorrect number off from the paperwork( 24303 vs 24305) I had printed from Carnival....so here is the correct address: Princess Cruises Booking Support 24305 Town Center Dr Suite 200 Santa Clarita, Ca 91355 Strange that a slight difference in number couldn't have been delivered. If I don't see any OBC posted in 10day-I will try to fax paperwork. That's odd that the CCL paperwork had the wrong address & that the USPS apparently was unable to deliver it to Princess HQ. The correct address is on the Princess shareholders application form: http://boards.cruisecritic.com/attachment.php?attachmentid=388078&d=1466095327 Link to comment Share on other sites More sharing options...
desert traveler Posted November 4, 2016 #11 Share Posted November 4, 2016 Yes agree it was odd. The Carnival Corp benefit page was one I had gotten off of here but as I said it was with the different address number. Oh well, our cruise isn't until December so no worry. I'm sure it will appear soon. Link to comment Share on other sites More sharing options...
stoneformation Posted November 4, 2016 #12 Share Posted November 4, 2016 I snail mailed last week and saw the credit a few days later. Excited to use it up over Xmas!! Link to comment Share on other sites More sharing options...
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