irishayes Posted January 4, 2017 #1 Share Posted January 4, 2017 I am expecting onboard credit from three different sources: Celebrity, the online agency I booked with, and rewards from my Celebrity Visa. When should I expect to see these credits in my account? Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted January 4, 2017 #2 Share Posted January 4, 2017 IME, the Celebrity OBC will be on there first, then the agency's OBC within 2 days. Don't know why it takes them that long to get it applied, but it sometimes does. Not sure about the Visa OBC. Link to comment Share on other sites More sharing options...
Lastdance Posted January 4, 2017 #3 Share Posted January 4, 2017 IME, the Celebrity OBC will be on there first, then the agency's OBC within 2 days. Don't know why it takes them that long to get it applied, but it sometimes does. Not sure about the Visa OBC. Sometimes they have to contact MIAMI to get this all straightened out for your cruise and it takes several days; just keep checking and don't give up.... Link to comment Share on other sites More sharing options...
TeaBag Posted January 4, 2017 #4 Share Posted January 4, 2017 And, make sure you have the documents that show these OBC's, just in case. Link to comment Share on other sites More sharing options...
Rare keesar Posted January 4, 2017 #5 Share Posted January 4, 2017 And, make sure you have the documents that show these OBC's, just in case. Bring copies of the OBC statements from the various sources. This was very helpful when Celebrity did not post the credits to my account once we were on the ship. I had been told it takes a couple of days but after 5 days, I had to bring the papers down to Guest Relations. Link to comment Share on other sites More sharing options...
jelayne Posted January 4, 2017 #6 Share Posted January 4, 2017 The OBC we get from X and our TA will normally show up on day 2. Link to comment Share on other sites More sharing options...
mafig Posted January 4, 2017 #7 Share Posted January 4, 2017 (edited) Not having OBC show up. We've had this happen twice, once on Celebrity (it was the TA's error). Celebrity's Guest Services was very helpful in getting this resolved. Edited January 4, 2017 by mafig Link to comment Share on other sites More sharing options...
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