Cruisebee1 Posted April 17, 2017 #1 Share Posted April 17, 2017 I am completing online check in for my cruise. I have gotten to the point where I added the credit card and read the terms but the box for me to check is not clickable and I am unable to complete this step. Any tips on what might be wrong? Thank you! Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 17, 2017 #2 Share Posted April 17, 2017 If it won't work you could try just setting up a cash account and then add your credit card at the pier at check in. Link to comment Share on other sites More sharing options...
Cruisebee1 Posted April 17, 2017 Author #3 Share Posted April 17, 2017 If it won't work you could try just setting up a cash account and then add your credit card at the pier at check in. Yeah I can. I just want to have as much done as possible so I can start my vacation (: (: Sent from my SM-G935T using Forums mobile app Link to comment Share on other sites More sharing options...
Rare markeb Posted April 17, 2017 #4 Share Posted April 17, 2017 Try a different browser? Go from Chrome to Edge, for instance. Link to comment Share on other sites More sharing options...
Garavar Posted April 17, 2017 #5 Share Posted April 17, 2017 Scroll all the way down, you have to "read" the terms Link to comment Share on other sites More sharing options...
Ollevonc Posted April 17, 2017 #6 Share Posted April 17, 2017 Call them. That is what I had to do last cruise. Customer service set it up for me. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
drewdrewcruiser Posted April 17, 2017 #7 Share Posted April 17, 2017 I had the same issue. Used Internet Explorer instead of Chrome and it worked. Link to comment Share on other sites More sharing options...
nator555 Posted April 17, 2017 #8 Share Posted April 17, 2017 I tried doing this on my iPad and iPhone and it wouldn't work so I turned on the good old laptop and it worked just fine. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
nolesrule Posted April 17, 2017 #9 Share Posted April 17, 2017 Scroll all the way down, you have to "read" the terms ^ This. Interestingly, you don't have to scroll through the cruise contract in order to accept it. I just did our online checkin for our July cruise this morning. Link to comment Share on other sites More sharing options...
jeast Posted April 17, 2017 #10 Share Posted April 17, 2017 Happened to me. Just could not make it work. Completely logged out and logged back in and it worked fine. No idea why. Link to comment Share on other sites More sharing options...
Cruisebee1 Posted April 17, 2017 Author #11 Share Posted April 17, 2017 Scroll all the way down, you have to "read" the terms Yeah I scrolled all the way down. Just would not work. Sent from my SM-G935T using Forums mobile app Link to comment Share on other sites More sharing options...
Sunshine42794 Posted April 17, 2017 #12 Share Posted April 17, 2017 I was having the same issue so I called and was told they are having issues with Safari and Google Chrome, so turned on my laptop, used Internet Explorer and it work...just make sure you do scroll all the way down in the terms box which will then allow you to check the box and save all the info....;) Link to comment Share on other sites More sharing options...
Cruisebee1 Posted April 17, 2017 Author #13 Share Posted April 17, 2017 I was having the same issue so I called and was told they are having issues with Safari and Google Chrome, so turned on my laptop, used Internet Explorer and it work...just make sure you do scroll all the way down in the terms box which will then allow you to check the box and save all the info....;) I was using Chrome so that was probably it. Once I get off, I'll try again using Internet Explorer. Thank you :) Sent from my SM-G935T using Forums mobile app Link to comment Share on other sites More sharing options...
HOBE SOUND CRUISER Posted April 17, 2017 #14 Share Posted April 17, 2017 I had the same problem using Chrome. Switched to Edge and was able to complete the form. Link to comment Share on other sites More sharing options...
TickledBlue Posted April 17, 2017 #15 Share Posted April 17, 2017 I am completing online check in for my cruise. I have gotten to the point where I added the credit card and read the terms but the box for me to check is not clickable and I am unable to complete this step. Any tips on what might be wrong? Thank you! I had this problem using Chrome. When I switched to Internet Explorer, I was able to complete it. Link to comment Share on other sites More sharing options...
DonnaK Posted April 17, 2017 #16 Share Posted April 17, 2017 I also had this problem using Chrome. Had to change browsers Link to comment Share on other sites More sharing options...
Big_G Posted April 17, 2017 #17 Share Posted April 17, 2017 Scroll all the way down, you have to "read" the terms This is the answer. Sent from my XT1254 using Tapatalk Link to comment Share on other sites More sharing options...
Rare island lady Posted April 17, 2017 #18 Share Posted April 17, 2017 You are not alone. I have been having the same problem on my last 5-6 cruises when I try to register my Credit Card for on board purchases. I am also using Google Chrome. Once I called CS and they input it for me, then all of the other times I have simply given them my card at check in at the terminal. Did not take long, but very frustrating. Considering just leaving it as "cash" and then just deal with it on board from now on. Link to comment Share on other sites More sharing options...
sunshinelover59 Posted April 17, 2017 #19 Share Posted April 17, 2017 Ugh. Same problem this morning! Sent from my SM-G903W using Forums mobile app Link to comment Share on other sites More sharing options...
reallyitsmema Posted April 17, 2017 #20 Share Posted April 17, 2017 Ugh. Same problem this morning! Sent from my SM-G903W using Forums mobile app Did you try scrolling down to the absolute bottom of the window with the credit card terms? I use Chrome and have had no issues getting it to accept my credit card information, as long as I go all the way to the bottom of the terms. Some websites let you just move the window a little and then accept, this one does not. Link to comment Share on other sites More sharing options...
Rare island lady Posted April 17, 2017 #21 Share Posted April 17, 2017 Did you try scrolling down to the absolute bottom of the window with the credit card terms? I use Chrome and have had no issues getting it to accept my credit card information, as long as I go all the way to the bottom of the terms. Some websites let you just move the window a little and then accept, this one does not. I do that, and in fact tried that route many, many times. Still no luck. Some sort of glitch in the system between Google Chrome and RCI website I think. That is not the only problem I have with the two talking to each other. Frustrating. Have had to many times clear cache and cookies also. Helps for awhile, then problems come back again. Link to comment Share on other sites More sharing options...
Cruisebee1 Posted April 18, 2017 Author #22 Share Posted April 18, 2017 I called CS and they told me they were unable to fix it and it would have to be fixed at the port. Somehow they got my boyfriend's portion right but mine is all messed up. Blah. Sent from my SM-G935T using Forums mobile app Link to comment Share on other sites More sharing options...
sunshinelover59 Posted April 18, 2017 #23 Share Posted April 18, 2017 Yup, Chrome seems to be the problem. Once I used Firefox I had no issues. Link to comment Share on other sites More sharing options...
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