maximusas Posted May 19, 2017 #1 Share Posted May 19, 2017 Just happened to look at my credit card and on two credit cards we have previously paid with Princess have applied (pending transactions) to take over £500 between them. Phoned them and they have said that payments made in March appear to be being reclaimed and it is a system error. Told me to phone my bank too but assured me they would refund it if it came off. Phoned the bank and they said until it fully debits then they can't do anything. Double check your credit cards!!!! Link to comment Share on other sites More sharing options...
MissP22 Posted May 19, 2017 #2 Share Posted May 19, 2017 We always check our credit card purchases. Thank goodness you used a credit card & not a debit card. I'm sure they'll straighten it all out. Link to comment Share on other sites More sharing options...
maximusas Posted May 19, 2017 Author #3 Share Posted May 19, 2017 Yes - in fairness they were very nice about it. I do feel sorry for people who could be without money this weekend while they get their act together! Link to comment Share on other sites More sharing options...
Rare Cruise Junky Posted May 19, 2017 #4 Share Posted May 19, 2017 P&O put out a statement on Facebook today about this. Perhaps Princess uses the same system. Link to comment Share on other sites More sharing options...
bubblesqueaker Posted May 19, 2017 #5 Share Posted May 19, 2017 Yes- they are the same company. Princess have just put one out too. Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Grego Posted May 19, 2017 #6 Share Posted May 19, 2017 We always check our credit card purchases. Thank goodness you used a credit card & not a debit card. I'm sure they'll straighten it all out. That's our practice as well. We also get notification from Captial One and LifeLock if they see something unusual. Link to comment Share on other sites More sharing options...
LEESRE Posted May 19, 2017 #7 Share Posted May 19, 2017 Checked our account and yes they have taken things twice. Phoned Princess and they said all three brands are affected, P&O, Cunard and Princess. Also said that it seems that it is the March transactions. Ours was, I had paid on the 3rd March this year and the same invoices have come up again. Bank cannot do anything at present because they are only pending transactions. Lets hope they get their act together today.:(:mad: Link to comment Share on other sites More sharing options...
Rare JimmyVWine Posted May 19, 2017 #8 Share Posted May 19, 2017 Not sure if it impacts all types of payments. I made a final payment in February of the cruise fare, but in March three separate payments, one for gratuities, and two for Specialty Dining. Neither of those transactions appears to have been implicated. Link to comment Share on other sites More sharing options...
maximusas Posted May 19, 2017 Author #9 Share Posted May 19, 2017 Fed up, have waited all day and it's highly unlikely that the pending transactions will drop off before Monday now. Have just retweeted their Tweet 5 hours ago to Sky and BBC News. Absolutely ridiculous. Thankfully we aren't reliant on our credit cards as I'm sure some will be stuck for money this weekend. Link to comment Share on other sites More sharing options...
antsp Posted May 19, 2017 #10 Share Posted May 19, 2017 I have a pending charge of £1598 on my account, this was for a cruise for my parents paid at the end of March. Link to comment Share on other sites More sharing options...
BarnhamDave Posted May 19, 2017 #11 Share Posted May 19, 2017 Not happy at all !!!!! I tried to withdraw cash from an ATM this evening to be told I have insufficient funds. Phoned my bank who tell me there is a pending amount of £2958 to be paid to Princess from my current account (which I paid on 3rd March). Can't access any funds and if taken will make me seriously overdrawn with penalty charges. Have tried to phone Princess but just hear a recorded message saying they are aware of the problem and have no updates on resolution at present. Sort this out Princess .... and fast!!!! Link to comment Share on other sites More sharing options...
maximusas Posted May 19, 2017 Author #12 Share Posted May 19, 2017 Absolutely ridiculous! To be honest, its highly unlikely it will be back on your account before at least Monday. On the phone to them again not that I think we'll get anywhere. Imagine the money that is sitting in their bank account right now - should we all buy some shares lol Link to comment Share on other sites More sharing options...
maximusas Posted May 19, 2017 Author #13 Share Posted May 19, 2017 Not happy at all !!!!! I tried to withdraw cash from an ATM this evening to be told I have insufficient funds. Phoned my bank who tell me there is a pending amount of £2958 to be paid to Princess from my current account (which I paid on 3rd March). Can't access any funds and if taken will make me seriously overdrawn with penalty charges. Have tried to phone Princess but just hear a recorded message saying they are aware of the problem and have no updates on resolution at present. Sort this out Princess .... and fast!!!! :mad::mad::mad::mad::mad: Link to comment Share on other sites More sharing options...
AE_Collector Posted May 19, 2017 #14 Share Posted May 19, 2017 Imagine the money that is sitting in their bank account right now - should we all buy some shares lol Zero $ extra in their accounts would be my guess. Pending charges to your card certainly doesn't put cash in their account AND, credit card companies take FOREVER to actually pay the funds to the recipient in order to increase their cash flow and offset the fact that you don't pay the credit card company the instant a charge goes through. AE_Collector Link to comment Share on other sites More sharing options...
bubblesqueaker Posted May 19, 2017 #15 Share Posted May 19, 2017 Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
miagirl Posted May 19, 2017 #16 Share Posted May 19, 2017 Yes- they are the same company. Princess have just put one out too. Where, can you post it, I went to Facebook and didn't see it. thanks Link to comment Share on other sites More sharing options...
Rare dides Posted May 19, 2017 #17 Share Posted May 19, 2017 Yes I have 3 pending transactions originally paid in March repeated on my credit card totalling £960, 2 for Princess and 1 for P&O - will wait to see what happens Sandra Link to comment Share on other sites More sharing options...
bubblesqueaker Posted May 19, 2017 #18 Share Posted May 19, 2017 Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Colo Cruiser Posted May 19, 2017 #19 Share Posted May 19, 2017 Brilliant! Link to comment Share on other sites More sharing options...
antsp Posted May 19, 2017 #20 Share Posted May 19, 2017 Sent an email to Princess but no response Link to comment Share on other sites More sharing options...
bubblesqueaker Posted May 19, 2017 #21 Share Posted May 19, 2017 Wouldn't hold your breath. P&O, Cunard and Princess all hitting the copy button on their Facebook pages. Cunard is the most entertaining! Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Luvs2Crooze Posted May 19, 2017 #22 Share Posted May 19, 2017 Yes I have unauthorised transactions also not even advised Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
bubblesqueaker Posted May 19, 2017 #23 Share Posted May 19, 2017 I just happened to check my credit card and spotted it! Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
indygirl99 Posted May 19, 2017 #24 Share Posted May 19, 2017 Thanks for the heads up. Just checked my account and no extra charges so far. I charged a deposit in Feb so if it does pop up a pending charge it won't be as big of a deal for me but I can see where this could make for some upset/angry consumers. Link to comment Share on other sites More sharing options...
Rare dides Posted May 20, 2017 #25 Share Posted May 20, 2017 Yes I have 3 pending transactions originally paid in March repeated on my credit card totalling £960, 2 for Princess and 1 for P&O Logged in this morning and they have credited 2 out of the 3 so far - all 5 transactions still pending though. Sandra Link to comment Share on other sites More sharing options...
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