EUR / USD - Oceania changes booking policy twice in a week !!

[Tjoolder]

On 8/29 I contacted Oceania asking whether it was possible to book a cruise in USD instead of in EUR.

This because of the actual exchange rate EUR/USD (1.20), which would save me appx 10% (Oceania uses exchange rate of 1.08)

 

The same day a TA working for Oceania contacted me and confirmed this was possible. She also confirmed that the booking could be transferred to my Belgian TA. Finally she gave me a quotation in USD.

 

On 9/05 she contacted me again mentionning that if I wanted to transfer the booking to my TA, I could only book in EUR. But if I booked directly with her, the booking could be either USD, EUR or GBP. (change of policy during the weekend)

 

On 9/06 I wanted to confirm this booking. She answered me that she was not able to book in USD anymore to anyone leaving out of Belgium. (change of policy after my last mail)

 

As a result I now should book in EUR, paying 10% more than someone in the US.

 

I can't shake the feeling that this has become something personal...:mad:

[Fam_Cruise]

I can't shake the feeling that this has become something personal...:mad:

Nothing personal, just plain greed. Or to put it more softly, change the rules to suit their financial self interest. That sounds way better doesn't it? I am truly sorry for your experience.

[Noxequifans]

The USD has been weakening against the EUR in the last few months. This has no doubt caused frequent changes in the pricing strategy outside the US. It is difficult for the OP and others.

[LHT28]

Where was the Oceania TA located in the UK, USA or Europe?

Sounds like some miscommunication on their end

[Tjoolder]

The TA was located in the Miami.

No miscommunication. Just changing the rules as they see fit.

[Playtennis]

Would it work if you went to your bank and got a cashiers check for the dollar amount needed and sent it directly to O (or, if required to come from your TA, to your TA FFT to O?

[Earl Rosebery]

Very strange indeed. When paying for a cruise we are always charged in US $. We live in Canada and so does our TA

[LHT28]

The TA was located in the Miami.

No miscommunication. Just changing the rules as they see fit.

Thanks

 

If they were a TA & not an Oceania employee then they were wrong

[Tjoolder]

Very strange indeed. When paying for a cruise we are always charged in US $. We live in Canada and so does our TA

 

This is how she mentionned it

 

"I it is going to be transferred to an agency then it has to be

booked in Euros or to work directly with me (an Oceania employee) it can be

either Euros or GBP or USD. Unfortunately there was a change and currency as

to be the same as what the Trae agent uses."

 

 

And a day later

 

" I am not able to book in USD anymore to anyone leaving out of Belgium. Unfortunately this change was made after I Quoted the cruise.

[Cruise Junky]

This is how she mentionned it

 

"I it is going to be transferred to an agency then it has to be

booked in Euros or to work directly with me (an Oceania employee) it can be

either Euros or GBP or USD. Unfortunately there was a change and currency as

to be the same as what the Trae agent uses."

 

 

And a day later

 

" I am not able to book in USD anymore to anyone leaving out of Belgium. Unfortunately this change was made after I Quoted the cruise.

 

I really hope going forward this doesn't apply to Canadians trying to book in USD. Their Canadian exchange is appalling right now.

[LHT28]

This is how she mentionned it

 

"I it is going to be transferred to an agency then it has to be

booked in Euros or to work directly with me (an Oceania employee) it can be

either Euros or GBP or USD. Unfortunately there was a change and currency as

to be the same as what the Trae agent uses."

 

 

And a day later

 

" I am not able to book in USD anymore to anyone leaving out of Belgium. Unfortunately this change was made after I Quoted the cruise.

Sounds like they made the offer before they checked to be sure they could offer you the cruise in USD

Usually US TA's cannot book people from other Countries (not including Canada)

[Tjoolder]

Sounds like they made the offer before they checked to be sure they could offer you the cruise in USD

Usually US TA's cannot book people from other Countries (not including Canada)

 

It's not just a TA, it's a Oceania employee in Oceania HQ, with an Oceania email address (oceaniaregent.com), replying to a simple question "Can I book in USD instead of EUR?"

 

That's what bothers me the most. If it were a normal TA, I could understand that they aren't up with brand new, just invented policies...

[LHT28]

It's not just a TA, it's a Oceania employee in Oceania HQ, with an Oceania email address (oceaniaregent.com), replying to a simple question "Can I book in USD instead of EUR?"

 

That's what bothers me the most. If it were a normal TA, I could understand that they aren't up with brand new, just invented policies...

Does make you wonder

 

 

The Res dept people do not have a clue sometimes

 

You can call several times with the same question & get several answers ;)

They need more training IMO

[Tjoolder]

Does make you wonder

 

 

The Res dept people do not have a clue sometimes

 

You can call several times with the same question & get several answers ;)

They need more training IMO

 

Surely they do:rolleyes:

 

But I don't think this is the case here, as she confirmed there had been 2 policy changes.

I think Oceania loves us europeans so much that they want us to pay more, and are willing to change the rules of the game during the game.

[LHT28]

Surely they do:rolleyes:

 

But I don't think this is the case here, as she confirmed there had been 2 policy changes.

I think Oceania loves us europeans so much that they want us to pay more, and are willing to change the rules of the game during the game.

Policy changes might be a way to say they screwed up :halo:

They like us Canadians too they will allow us to pay in CAD at their exchange rate of $1.35 when we could buy USD for $1.26 :evilsmile:

Yesterday I bought some @ $1.238

 

Enjoy the cruise

[Cruise Junky]

Policy changes might be a way to say they screwed up :halo:

They like us Canadians too they will allow us to pay in CAD at their exchange rate of $1.35 when we could buy USD for $1.26 :evilsmile:

Yesterday I bought some @ $1.238

 

Enjoy the cruise

 

122.3 today...yeah, sign me up for paying 1.35...NOT ;)

[LHT28]

122.3 today...yeah, sign me up for paying 1.35...NOT ;)

Where did you get them for $1.22 ?

I stocked up yesterday but just curious

[Cruise Junky]

Where did you get them for $1.22 ?

I stocked up yesterday but just curious

 

I always use:

 

https://www.vbce.ca/rates

[LHT28]

I always use:

 

https://www.vbce.ca/rates

Thanks

[cruisingxpert]

Thanks

Lynn

 

There is a place in Toronto that offers something like what they have in Vancouver.

http://www.kantor.ca/exchange_rates

[LHT28]

Lynn

 

There is a place in Toronto that offers something like what they have in Vancouver.

www.kantor.ca/exchange_rates

Thanks Catherine

 

will keep that one in mind

 

So far I am stocked up for a least a short cruise ;)