Not happy with corporate

[jvsnana]

I have a great travel insurance policy. Once they announce any change in port, I will get a check for 2500. They will also pay for any loss such as change fees etc

 

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I would be interested in such a policy...can you give more details without breaking any CC rules please?

[CPT Trips]

There's several things corporate could do.

- extend final payment

- alter the cancellation penalties

- announce that they will compensate pax for missed ports

- stop promising information when they have not met their promised time frames

But we all know they won't do anything except enforce the letter of the passenger contract and probably refund some port fees.

 

 

Five of the eight ports on the 14 day NY BA itinerary are likely to be down. Perhaps one of those five ports, San Juan, will be operational. But will the island? The last thing that cruise needs is extra seadays.

 

 

Not much a cruiser can do but hang in until final payment is due and then cancel if there are too many unknowns. Hey, can anyone toss me a roll of paper towels?

[caddykid12]

Its labeled as SOUTHERN cruise. How hard would be to do

 

1 nyc depart

2 sea day

3 GSC

4 Sea day

5 aruba 1pm-10

6 bonire

7 curacao

8 sea day

9 Barbados

10 antigua

11 st lucia

12 sea day

13 sea day

14 sea day

15 nyc

 

works perfectly

[deladypilot]

I would be interested in such a policy...can you give more details without breaking any CC rules please?

I went and checked out policies on insure my trip .com. the one I choose was Nationwide luxury cruise. I believe what hubby and I paid was a total of 212.00. We are in our early 50s and I think we values our entire trip at 5000. That was cruise, airfare and hotels

 

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[newmexicoNita]

Corporate can't possibly know when these islands will be ready for tourists. It's not like fleets of utility trucks can drive there from different states to aide in recovery. Even if the ports are open doesn't deem it safe to go beyond them. NCL is doing their best to ensure you enjoy your trip and with ALL the cruise lines shuffling ports of call, it is not like they can wave a magic wand and be done with it.

 

My heart goes out to these people that survived hell on earth. No matter how much you rebuild, your life is never the same after a major hurricane hits you, or any other natural disaster for that matter. You will never forget the sounds, the fear, the fact that it could very well be the moment that you die. I have been through many a storms in my life, the most horrific was hurricane Andrew. Here we are worried about vacation plans, when there are those worried about having no housing, food or water. Only having the clothes on their backs. Kind of makes my vacation inconsequential in the realm of things.

You are spot on: I do not understand people who are upset with the cruise lines. They are doing the best they can. it is the people living on the islands that I feel sorry for. Yes, many of us book based on itinerary and do not want changes, but there are 2 choices: live with it and enjoy your cruise or cancel and find another vacation, but don't hold NCL or any other line responsible because you want a answer yesterday.

[mugtech]

Looks like this weekend could be chaotic, with many cruises having switched to western Caribbean ports being met my another tropical storm headed for the Gulf Coast. All part of cruising in October, live with it.

[Barb Nahoumi]

Op,

 

Read the thread by Russ Lomas entitled "Thanks NCL for Offering Us Great New Ports on the Dawn for our New Year Cruise. The cruise will still embark and disembark in San Juan, but other ports were changed out. The new Itinerary does sound great. NCL IS working very hard to accomodate the ports, while keeping its ships, passengers, and crews safe.

[CPT Trips]

You are spot on: I do not understand people who are upset with the cruise lines. They are doing the best they can. it is the people living on the islands that I feel sorry for. Yes, many of us book based on itinerary and do not want changes, but there are 2 choices: live with it and enjoy your cruise or cancel and find another vacation, but don't hold NCL or any other line responsible because you want a answer yesterday.

 

What's so hard to understand? NCL is responsible for keeping us up-to-date on their plans, and they aren't.

 

 

The cancel option isn't available to many pax that are inside final payment. How can NCL satisfy many of us? Tell us what they plan to do. If it is a change, allow us to cancel with a full refund.

[deladypilot]

What's so hard to understand? NCL is responsible for keeping us up-to-date on their plans, and they aren't.

 

 

The cancel option isn't available to many pax that are inside final payment. How can NCL satisfy many of us? Tell us what they plan to do. If it is a change, allow us to cancel with a full refund.

In my opinion they have kept us up to date. When they know they will pass it along. They are working as hard as they can to fix all of the cruises. My cruise is in 28 days and I don't have my new itinerary or even where we are ending as ours is a repo cruise that is supposed to end in San Juan.

 

As far as not having insurance so you can cancel, that was a choice made by each passenger and the consequences there of that choice are theirs alone and not with the cruise lines. It would not be fair to those that paid for insurance to refund those that did not. Why would anyone buy insurance if that was the case.

 

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[Laszlo]

In my opinion they have kept us up to date. When they know they will pass it along. They are working as hard as they can to fix all of the cruises. My cruise is in 28 days and I don't have my new itinerary or even where we are ending as ours is a repo cruise that is supposed to end in San Juan.

 

As far as not having insurance so you can cancel, that was a choice made by each passenger and the consequences there of that choice are theirs alone and not with the cruise lines. It would not be fair to those that paid for insurance to refund those that did not. Why would anyone buy insurance if that was the case.

 

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At least with me they have not. Three weeks ago we were suppose to receive a revised itinerary for our 14 day BA cruise. That never happened, yesterday I got another email. They should have it either by the end of the day yesterday or no later than this morning.......I'm not holding my breath

[deladypilot]

At least with me they have not. Three weeks ago we were suppose to receive a revised itinerary for our 14 day BA cruise. That never happened, yesterday I got another email. They should have it either by the end of the day yesterday or no later than this morning.......I'm not holding my breath

Since this entire mess happened, I have not called NCL once because I know they are doing the best they can to get all of the ships rescheduled. This is a nightmare for them. Never before have they had to deal with 3 major hurricanes and earthquakes at the same time and never have so many places been destroyed. I don't care where we go or where we end up just going to be happy that I have the opportunity to travel. As I said, my cruise is in 28 days and I'm still not concerned. Would i like to know? Of course but not worth worrying about

 

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[caddykid12]

How hard is it to wave the final payment by a month to GIVE PEOPLE THE OPTION. this is a 14 day. They shoukd NOTA Even conisider gsc nassau and PC. Dont u throw a cheeo 7 day itineary in to a 14 day exotic route. Even worse throw it at us AFTER we cant cancel. They have not kept the travelers in the loop.

[ColeThornton]

How hard is it to wave the final payment by a month to GIVE PEOPLE THE OPTION. this is a 14 day. They shoukd NOTA Even conisider gsc nassau and PC. Dont u throw a cheeo 7 day itineary in to a 14 day exotic route. Even worse throw it at us AFTER we cant cancel. They have not kept the travelers in the loop.

 

 

Just a polite suggestion but please turn on the spell-checker feature on your electronic device so that your posts can be easier to read.

 

Thanks much.

[deladypilot]

How hard is it to wave the final payment by a month to GIVE PEOPLE THE OPTION. this is a 14 day. They shoukd NOTA Even conisider gsc nassau and PC. Dont u throw a cheeo 7 day itineary in to a 14 day exotic route. Even worse throw it at us AFTER we cant cancel. They have not kept the travelers in the loop.

What exactly would you like them to tell you? They are working on it and don't have the answers themselves so nothing to pass along. They are telling you everything they know. If you aren't happy with that cancel now before it is to late

 

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[CPT Trips]

The cruise line hasn't provided any information on a cruise ending at a port (and airport) that is severely stressed less than a month away and that's "the best they can" do in terms of keeping pax up-to-date? All but one island on that itinerary was severely damaged.

[deladypilot]

The cruise line hasn't provided any information on a cruise ending at a port (and airport) that is severely stressed less than a month away and that's "the best they can" do in terms of keeping pax up-to-date? All but one island on that itinerary was severely damaged.

Yes I do. They can't exactly wave a wand and make things ok. But aside from that, I bought The insurance so I can cancel if I don't like what they say. I believe if they had an answer they would tell us. I do not believe for a minute that they are keeping things from us.

 

As far as airports go, flights are running in San Juan, hotels are opening back up, restaurants are open and even the casinos are opening back up.

 

But back to your issue. I do understand it is frustrating. Just cancel while you can. I think for you (and in no way to i mean this to sound rude) that no matter what the cruise line does you are not going to be happy. This has you way to stressed and I get that. You can always rebook after they announce and possibly as the prices start to drop.

 

I wish you the best

 

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[CPT Trips]

What insurance did you buy that has a change in itinerary as a covered reason for you cancelling the trip?

At the present time I have three different policies for three different trips and not one of them covers itinerary change as a reason for cancellation.

ETA: When did you buy the policy? Recently?

ETA: Actually, I want to get away on the Breakaway to avoid winter. The are a lot of alternative itineraries that would be OK with me. But, an unknown itinerary is not acceptable absent an option to cancel at no cost to me.

[deladypilot]

We bought out policy from Nationwide. I believe it is called luxury cruise. I'm not at home right now to look at it but that is close. We bought it the day we booked our cruise. It will pay for itinerary change asnlong as it is announced before you set sail. Hubby called them last week and they sent us the claim form. We do have to prove that we actually went on the cruise but that is done using your final onboard statement

 

Cancel for any reason riders to policies have to be done within 24 hrs of your deposit I believe. I will confirm that for you when I can get back to my house tonight.

 

To kind of give you an idea on cost. We are early 50s and we covered everything from flights hotels, rent car, and excursions for our 9 day cruise and 1 day pre and 2 days post cruise and it is all covered. God forbid we have an accident when we leave to go to the airport, we are covered.

 

Hope this helps and I will double check the info on the name of the policy and the cancel for any reason stipulation when I get home bit it will be late

 

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[DMH15]

Since this entire mess happened, I have not called NCL once because I know they are doing the best they can to get all of the ships rescheduled. This is a nightmare for them. Never before have they had to deal with 3 major hurricanes and earthquakes at the same time and never have so many places been destroyed. I don't care where we go or where we end up just going to be happy that I have the opportunity to travel. As I said, my cruise is in 28 days and I'm still not concerned. Would i like to know? Of course but not worth worrying about

 

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Best post of the week, maybe month.

 

We need more cruisers like you!!!

 

 

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[DMH15]

How hard is it to wave the final payment by a month to GIVE PEOPLE THE OPTION. this is a 14 day. They shoukd NOTA Even conisider gsc nassau and PC. Dont u throw a cheeo 7 day itineary in to a 14 day exotic route. Even worse throw it at us AFTER we cant cancel. They have not kept the travelers in the loop.

 

 

 

I would take ANY ports. Stay on ship or find an AI beach.

 

 

 

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[CPT Trips]

You have no idea what NCL is doing. So what makes you THINK that they are not keeping you safe? You are ASSuming that they know the new routes and that they have been fully confirmed. Why should they allow anyone to cancel? It is fully covered in the contract that ports can change at any time for any reason with no compensation.

 

Kindly do not ASSume what I think. And where the heck did safety come from? Not my post.

Here's what I think. The cruise line will have no option but to change one or more of the ports we are scheduled to visit. They should let us know the revised itinerary as soon as it is developed. Pax should have the option to cancel at that point. Simply because their contract allows them to impose a penalty for cancellation doesn't make it the right action to take.

[deladypilot]

What insurance did you buy that has a change in itinerary as a covered reason for you cancelling the trip?

At the present time I have three different policies for three different trips and not one of them covers itinerary change as a reason for cancellation.

ETA: When did you buy the policy? Recently?

ETA: Actually, I want to get away on the Breakaway to avoid winter. The are a lot of alternative itineraries that would be OK with me. But, an unknown itinerary is not acceptable absent an option to cancel at no cost to me.

I did answer your question but did not realize that I did it without hitting reply. Scroll back up and I'm sure you will find it. Hope it helps some

 

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[deladypilot]

We bought out policy from Nationwide. I believe it is called luxury cruise. I'm not at home right now to look at it but that is close. We bought it the day we booked our cruise. It will pay for itinerary change asnlong as it is announced before you set sail. Hubby called them last week and they sent us the claim form. We do have to prove that we actually went on the cruise but that is done using your final onboard statement

 

Cancel for any reason riders to policies have to be done within 24 hrs of your deposit I believe. I will confirm that for you when I can get back to my house tonight.

 

To kind of give you an idea on cost. We are early 50s and we covered everything from flights hotels, rent car, and excursions for our 9 day cruise and 1 day pre and 2 days post cruise and it is all covered. God forbid we have an accident when we leave to go to the airport, we are covered.

 

Hope this helps and I will double check the info on the name of the policy and the cancel for any reason stipulation when I get home bit it will be late

 

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Darn it, this is what happens when I'm riding down the road and trying to answer. I forgot the part of the cost. It cost us 212.00 total for the insurance

 

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[CPT Trips]

Hey, thanks for the insurance information. I'll look into that next time I shop. Up until now I haven't looked into cancel for any reason as the typically covered reasons hit anything I could envision cancelling for. One extra sea day or changed port on a cruise is tolerable; but four or five? Aaarrggh! Plus cancel for any reason seems to typically only reimburses a fraction.

[CPT Trips]

I looked at that policy, nice. It's about 60% more expensive than my existing policy, the only substantive difference being the cancel for itinerary change coverage. And way more than you are paying (based my "dummy" on 3,200) but we are older.

BTW read your policy carefully. With the "dummy" policy I quickly reviewed, it looked like I would be out some money if I invoked the itinerary benefit. Not a lot, but . . .