Not happy at all with Celebrity Shore Excursion website.

[oliver1821]

I booked shore excursions on the Celebrity website about 2 weeks ago. This weekend I went on to make sure all the excursions were booked correctly. They were running a promotional offering 20% off certain excursions. I went to each one of my bookings and the two that qualified for the 20% discount showed a reduced price.

 

This morning I go on the website again and the old prices paid were showing for those two excursions. I called and spoke to half a dozen people who said "unfortunately you would have had to cancel and rebook to be eligible for the discounted prices", I said why would I do that when the reduce price was reflected on my booking? No answer for that! I will be taking this matter up on board with an excursion specialist. Buyer beware!

[easyboy]

Personally, I would call again to check if another phone rep will give another answer.

 

 

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[oliver1821]

Spoke to four different people today. All with the same scripted answer. Waiting for my personal cruise consultant to call me back. If he can't help, I'll take this up on board.

[Alakegirl]

Do you have a screen shot or any proof that you were given the reduced price? Otherwise i doubt if anyone will do anything for you.

[Bo1953]

While not having a seen a screen shot of what the OP is speaking about on his Cruise Planner screen, I think, and this is only a wild guess, they may have seen in the cruise planner the relevant discounts for tours they have signed up for and not a discounted price in the shopping cart.

 

Technically, he received incorrect information about cancelling and then re-booking as the fine print excluded this, I do know of passengers who did exactly this, cancelled and then called in to re-book and received a discount.

 

As well, if this was not working within the time frame of the sale, then that adds a whole different layer to the OP's challenge.

 

I thought the sale covered my sailing, lo and behold, it did not according to the fine print (because I did not read that far) and the CSA whom I called because it was not happening online.

 

bon voyage

[Algebralovr]

By comparison, i booked an excursion a few weeks ago. It claims to be on sale, but the "sale" price is the same as I paid.

 

Now, the excursion doesn't even show in my purchase history!

 

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[jelayne]

I booked shore excursions on the Celebrity website about 2 weeks ago. This weekend I went on to make sure all the excursions were booked correctly. They were running a promotional offering 20% off certain excursions. I went to each one of my bookings and the two that qualified for the 20% discount showed a reduced price.

 

This morning I go on the website again and the old prices paid were showing for those two excursions. I called and spoke to half a dozen people who said "unfortunately you would have had to cancel and rebook to be eligible for the discounted prices", I said why would I do that when the reduce price was reflected on my booking? No answer for that! I will be taking this matter up on board with an excursion specialist. Buyer beware!

 

When you looked online and saw the sale prices on the excursions were you looking at the Cruise Planner? or were you looking at your Order History.?

 

If you were in your reservation & looking at the Cruise Planner for Shore Excursions what shows is the excursions available for your sailing so everyone on the ship sees that listing.

 

If you were looking at your Order History that information is specific to you and your reservation.

 

The sale had some restrictions and as I read the fine print cancelling & rebooking was not covered.

[Baron Barracuda]

By comparison, i booked an excursion a few weeks ago. It claims to be on sale, but the "sale" price is the same as I paid.

 

Now, the excursion doesn't even show in my purchase history!

 

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Didn't you receive an email confirm?

 

We booked two yesterday to take advantage of sale. System deducted the cost from our obc and immediately sent an email confirm. So regardless of what shows in purchase history I have paper receipt and confirm #. Today I checked cruise planner and saw current price is only 10% higher than what we paid. Expected 20%, but 10% is better than nothing.

[Algebralovr]

Didn't you receive an email confirm?

 

We booked two yesterday to take advantage of sale. System deducted the cost from our obc and immediately sent an email confirm. So regardless of what shows in purchase history I have paper receipt and confirm #. Today I checked cruise planner and saw current price is only 10% higher than what we paid. Expected 20%, but 10% is better than nothing.

I have the email confirmation, but it doesn't show in order history for the actual cruise. More Celebrity IT gremlins.

 

We sail in 74ish days, so edocs before too long. If not showing then I'll throw a fit on the phone

 

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[cruiserchuck]

I have the email confirmation, but it doesn't show in order history for the actual cruise. More Celebrity IT gremlins.

 

We sail in 74ish days, so edocs before too long. If not showing then I'll throw a fit on the phone

 

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We were able to cancel and rebook over the phone yesterday.

 

With respect to calling and complaining, I have discovered that being polite and slightly bewildered about the problem usually gets much better results than throwing a fit.

[watchdiva]

No need for a hissy fit.....just ask the question politely and they will answer you politely.

 

 

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