Rare mac_tlc Posted February 1, 2018 #26 Share Posted February 1, 2018 It looks like the free grats promo has been extended, don't know until when Through February, I believe Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare island lady Posted February 1, 2018 #27 Share Posted February 1, 2018 Hmmmm....so now we wait until after February to finally see it in writing? :o Will still check mid week next week. If not there, I will call again and remind them what they told me. Starting to write down names of whom I have talked to now. Not sure why they have to wait to let us have it in print...of what we were promised. :( Link to comment Share on other sites More sharing options...
cruisegirl1 Posted February 1, 2018 #28 Share Posted February 1, 2018 It looks like the free grats promo has been extended, don't know until when Thanks - Sounds like the 30% off promotion! :) Do you know if it has been extended to other ship classes? M Link to comment Share on other sites More sharing options...
splashsmom Posted February 1, 2018 #29 Share Posted February 1, 2018 I saw the free gratuities (charged and then credited) online yesterday under the Payment (I believe that is what it is called, or some version of that) tab for my cruise that had the free grats promotion. Link to comment Share on other sites More sharing options...
Rare island lady Posted February 1, 2018 #30 Share Posted February 1, 2018 I saw the free gratuities (charged and then credited) online yesterday under the Payment (I believe that is what it is called, or some version of that) tab for my cruise that had the free grats promotion. Hmmmm...mine was not there as of checking today. That is indeed where I went to check it. "Payments" tab under My Cruises for that cruise I pulled up. And indeed on another cruise I booked that had a free grats promo in the past, it was listed like that as charged...then credited. Looks like I may be making that call next week after all. :( Link to comment Share on other sites More sharing options...
IrishComet Posted February 1, 2018 #31 Share Posted February 1, 2018 If booked in current promotion through UK, it will show on invoice but will be taken off. If you look at your invoice under promotions applied, it will show WOW OBS (On board credit) and AllIncBOGO Grat ( Drinks package and grats included) Link to comment Share on other sites More sharing options...
jib614 Posted February 1, 2018 #32 Share Posted February 1, 2018 My TA said give him 2 weeks to get something in writing about free grats. He said RCL is very behind in posting them on the invoices. I hate not having it in writing. Its been about 2 weeks. Link to comment Share on other sites More sharing options...
molly361 Posted February 1, 2018 #33 Share Posted February 1, 2018 I re-priced a booking on Jan 4th to get the free grats and OBC. It's been almost a month and there is still no mention of the free grats on the invoice or on my booking if I look online. That's why I have printed out the offer and taken screenshots of it so I have some backup if the promo goes away and it never shows on my invoice Link to comment Share on other sites More sharing options...
molly361 Posted February 3, 2018 #34 Share Posted February 3, 2018 Prepaid gratuities are now showing on my booking invoice. They were not there before. Next step will be for them to show as paid (I hope) Link to comment Share on other sites More sharing options...
Rare island lady Posted February 3, 2018 #35 Share Posted February 3, 2018 Prepaid gratuities are now showing on my booking invoice. They were not there before. Next step will be for them to show as paid (I hope) Nothing showing on mine yet...under My Cruises payment tab anyway. Link to comment Share on other sites More sharing options...
molly361 Posted February 3, 2018 #36 Share Posted February 3, 2018 Nothing showing on mine yet...under My Cruises payment tab anyway. I have 2 bookings one is showing on the My Cruises payment tab and one is not. They must still be working on them Link to comment Share on other sites More sharing options...
Rare island lady Posted February 3, 2018 #37 Share Posted February 3, 2018 I have 2 bookings one is showing on the My Cruises payment tab and one is not. They must still be working on them I sure hope so. I will give it until mid week until I make that call to CS. Link to comment Share on other sites More sharing options...
parrotplay Posted February 3, 2018 #38 Share Posted February 3, 2018 When booking your suite that includes gratuities, are you paying for them upfront and getting reimbursed OR just booking and hoping the gratuities are included? I talked to 2 agents and they are saying their computers are not showing the free grats even though I told them the Royal site says the gratuities are included for suites. They did make a call to Royal and told me if I opt for the free grats the fare would be more. Does not make sense to me. I was thinking of prepaying and hoping they get taken off. Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted February 4, 2018 #39 Share Posted February 4, 2018 When booking your suite that includes gratuities, are you paying for them upfront and getting reimbursed OR just booking and hoping the gratuities are included? I talked to 2 agents and they are saying their computers are not showing the free grats even though I told them the Royal site says the gratuities are included for suites. They did make a call to Royal and told me if I opt for the free grats the fare would be more. Does not make sense to me. I was thinking of prepaying and hoping they get taken off. You do not have to pre-pay. It takes a while for the paid grats to appear on the invoice. Eventually, you will see a charge for the grats, and a corresponding credit for the same amount. Our fare was no different with them. Although I don’t think this is the case, it may be that the pre paid grats are not combinable with certain sales. Read the current flyer carefully to see if some sales are excluded. mac_tlc Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
parrotplay Posted February 4, 2018 #40 Share Posted February 4, 2018 You do not have to pre-pay. It takes a while for the paid grats to appear on the invoice. Eventually, you will see a charge for the grats, and a corresponding credit for the same amount. Our fare was no different with them. Although I don’t think this is the case, it may be that the pre paid grats are not combinable with certain sales. Read the current flyer carefully to see if some sales are excluded. mac_tlc Sent from my iPhone using Forums Mac_tic. Thank you very much for your answer. I will check the invoice when I get it. Link to comment Share on other sites More sharing options...
Rare mac_tlc Posted February 4, 2018 #41 Share Posted February 4, 2018 Mac_tic. Thank you very much for your answer. I will check the invoice when I get it. Your welcome ! I did take a look at the current flyer and the Royal Suite Class free grats promotion is combinable with the current sale offer. mac_tlc Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
molly361 Posted February 6, 2018 #42 Share Posted February 6, 2018 Prepaid gratuities are now showing on my booking invoice. They were not there before. Next step will be for them to show as paid (I hope) The grats are now showing up as paid, all is good. Link to comment Share on other sites More sharing options...
DShock Posted February 6, 2018 #43 Share Posted February 6, 2018 We booked b2b's on Allure for the special that ended Jan 31 but as of today nothing shows up that indicates the free gratuities. However when we call they do state that they are included. Not worried at all, sure they will get it right plus the price was incredible and with the onboard credit we would have booked anyway. Link to comment Share on other sites More sharing options...
walsh1363 Posted February 6, 2018 #44 Share Posted February 6, 2018 I booked direct with RC and I stated that gradurties where included and was told yes but when I received my invoice there was another £307 added for a service charge 2 phone calls later I had this removed as I had noticed it was the same amount as gradurities was told by RC that they add them then another department removes them? I thought this was strange as I wonder what would have happened had I not contacted them Link to comment Share on other sites More sharing options...
Rare island lady Posted February 6, 2018 #45 Share Posted February 6, 2018 After three previous phone calls over the last 5 weeks, I had to place another one today as the grats were STILL not listed as prepaid. :o:( Another 20 minutes on hold just now, and then another transfer the agent had to make to resolutions department.... finally success! Agent sent the new confirmation with the added on grats and the refund listed of 203.00. Finally have it in writing...which I told him "keeps everyone honest". ;) Link to comment Share on other sites More sharing options...
DShock Posted February 6, 2018 #46 Share Posted February 6, 2018 It's a shame you had to do that and I think I'll have to do the same. It would be a lot easier if they would just list it on original file we get. Always hate, "trust me, you are getting free gratuities". Link to comment Share on other sites More sharing options...
Rare island lady Posted February 6, 2018 #47 Share Posted February 6, 2018 It's a shame you had to do that and I think I'll have to do the same. It would be a lot easier if they would just list it on original file we get. Always hate, "trust me, you are getting free gratuities". This was an odd one for sure. In the past, when I booked a free grats promo it was listed immediately, or just a few days later with the post and then credit on that amount. I think they know they messed this one up..."poop happens" I guess. ;) But I would not let up until I got it in writing. :halo: Link to comment Share on other sites More sharing options...
Peachy59 Posted February 6, 2018 #48 Share Posted February 6, 2018 When I booked a couple of days ago, I was told they would not show up on the invoice but they were noted on the reservation. I told her I really wanted something in writing, and asked if she could send an email saying they were included and she said they couldn't do that. Aggravating. This was through the C&A phone number. Link to comment Share on other sites More sharing options...
Rare island lady Posted February 6, 2018 #49 Share Posted February 6, 2018 When I booked a couple of days ago, I was told they would not show up on the invoice but they were noted on the reservation. I told her I really wanted something in writing, and asked if she could send an email saying they were included and she said they couldn't do that. Aggravating. This was through the C&A phone number. Call again, and ask to have a "copy of your confirmation" emailed to you. If that agent still won't..(which is very..very odd) call back again and ask again. If still not happening...ask for a supervisor. Link to comment Share on other sites More sharing options...
Jeannie333333 Posted February 6, 2018 #50 Share Posted February 6, 2018 Hi, I booked on Saturday and was told the grats would show but another dept would take them back off within the week. Today I received the amended invoice showing grats paid and taken off, plus the drinks package, plus a $200 OBC for a 7 day sailing...I'm very happy and they were very efficient. All good (y) Link to comment Share on other sites More sharing options...
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