spanishguy1970 Posted April 3, 2018 #1 Share Posted April 3, 2018 About a month ago i wrote an email to Norwegian cruise line( answering a survey), it was a respectful, suggestion feedback. To make a long story short, i asked if it was possible if they could offer the free gratuities perk in the future. I am a person that does not drink a whole lot and really don't mind eating at the MDR so i don't need the drinking package or the dining package, also i put away my phone so i don't need the free internet package. Right now i am booked on another cruise so i decided to take the free excursion credit. I just received the call about 5 minutes ago and the response was as follows.... "This is not the right venue for your suggestions, these are the perks we have, period. Next time, when you finish your cruise go on your post cruise review and post your suggestions but again these are the perks we offer and renew at our convenience. At the end she said, Thank you for being a Norwegian customer...LOL why do i feel i have just been chastised with sugar?...LOL...:'):'):') I have never been very lucky with their customer service department but in spite of that i am glad i still enjoy their cruises anything else i go directly with my travel agent. Link to comment Share on other sites More sharing options...
NLH Arizona Posted April 3, 2018 #2 Share Posted April 3, 2018 What reply were you looking for? Link to comment Share on other sites More sharing options...
spanishguy1970 Posted April 3, 2018 Author #3 Share Posted April 3, 2018 What reply were you looking for? Nothing, like i said it was a month ago, and i had totally forgotten about it...just thought it was funny, that they took the time to call and leave a voicemail with the nonsense.. Link to comment Share on other sites More sharing options...
JAMESCC Posted April 3, 2018 #4 Share Posted April 3, 2018 That was rude, period. Don't let the NCL fans tell you different. That was rude. Sent from my Pixel using Tapatalk Link to comment Share on other sites More sharing options...
hladygirl Posted April 3, 2018 #5 Share Posted April 3, 2018 Still a rude response from NCL. Link to comment Share on other sites More sharing options...
spanishguy1970 Posted April 3, 2018 Author #6 Share Posted April 3, 2018 That was rude, period. Don't let the NCL fans tell you different. That was rude. Sent from my Pixel using Tapatalk lol it was rude, but quite frankly their customer service needs a lot of improvement, and no worries about the NCL cheerleaders...they don't affect me at all....:') Link to comment Share on other sites More sharing options...
JAMESCC Posted April 3, 2018 #7 Share Posted April 3, 2018 lol it was rude, but quite frankly their customer service needs a lot of improvement, and no worries about the NCL cheerleaders...they don't affect me at all....:')I cannot believe how rude that was. They obviously don't believe the customer is always right. Sent from my Pixel using Tapatalk Link to comment Share on other sites More sharing options...
floridian1 Posted April 3, 2018 #8 Share Posted April 3, 2018 what in the world Link to comment Share on other sites More sharing options...
Love my butler Posted April 3, 2018 #9 Share Posted April 3, 2018 The lady who called you is probably having a very bad week after the shameful Sun fiasco. Her anger, frustration and contempt for NCL's 'valued' customers seems to be showing. Very disrespectful. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 3, 2018 #10 Share Posted April 3, 2018 April’s Fool. Link to comment Share on other sites More sharing options...
Rare offtopic Posted April 4, 2018 #11 Share Posted April 4, 2018 Wow, what a strange response. They're your suggestions and opinions that they solicited, she doesn't need to attack you like that! Link to comment Share on other sites More sharing options...
Rileyz Posted April 4, 2018 #12 Share Posted April 4, 2018 Assuming this actually happened, it’s unacceptable. Period. Link to comment Share on other sites More sharing options...
RJake1 Posted April 4, 2018 #13 Share Posted April 4, 2018 No offense to the OP, but before concluding NCL was rude I'd have to listen to the actual message. Our own filters and interpretations can influence how we perceive messaging, and the story we tell others. Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
JAMESCC Posted April 4, 2018 #14 Share Posted April 4, 2018 It was rude, period. Look at the language used alone. Rude. Sent from my Pixel using Tapatalk Link to comment Share on other sites More sharing options...
emcelh Posted April 4, 2018 #15 Share Posted April 4, 2018 No response at all would have been better. Who hires and trains some of these people. Link to comment Share on other sites More sharing options...
Gershep Posted April 4, 2018 #16 Share Posted April 4, 2018 There was no reason for them to call back and then be rude. Link to comment Share on other sites More sharing options...
Rasvar Posted April 4, 2018 #17 Share Posted April 4, 2018 That phone call should never have been made. It served no purpose. I can't think of any company where that would be the correct response. Link to comment Share on other sites More sharing options...
AusQueen Posted April 4, 2018 #18 Share Posted April 4, 2018 Simply rude. They should have not spoken to you like that. The more I read into comments about NCL - the more I realize that this company doesn't really value its customers. I just posted a lengthy review about our very recent trip with the Jewel. I loved my previous cruises with NCL. Please tell me the whole line is not cursed with bad customer service. Link to comment Share on other sites More sharing options...
fshagan Posted April 4, 2018 #19 Share Posted April 4, 2018 I have my doubts, but I suppose anything is possible with NCL. Surveys like this are usually not read individually. They are tabulated and the results from the survey company are forwarded to marketing who presents them to the C suite (in most companies, anyway). It is possible the OP is part of a program to reach out to people who put free form comments in place, and NCL has already shown how tone deaf their marketing and PR department is with their stupid "we value every customer" type of response in the Sun "Special Guest Star: Bob the Builder" thread. For the OP, make it into a MP3 and send it to one of the executives. Link to comment Share on other sites More sharing options...
Budget Queen Posted April 4, 2018 #20 Share Posted April 4, 2018 It's amazing the jump to assumptions, and slant without any first hand involvement. I've been side by side people, who had very different interpretations of statements. Proclaiming "rude"??? Nope, not me. Link to comment Share on other sites More sharing options...
Summerstravel Posted April 4, 2018 #21 Share Posted April 4, 2018 This is strange I was just checking the cabin prices for my cruise out of New Orleans on Thanksgiving. Please search these cruises and check the perks. Port New Orleans, November 2018 cruises. Look at the perks!! Link to comment Share on other sites More sharing options...
newmexicoNita Posted April 4, 2018 #22 Share Posted April 4, 2018 (edited) About a month ago i wrote an email to Norwegian cruise line( answering a survey), it was a respectful, suggestion feedback. To make a long story short, i asked if it was possible if they could offer the free gratuities perk in the future. I am a person that does not drink a whole lot and really don't mind eating at the MDR so i don't need the drinking package or the dining package, also i put away my phone so i don't need the free internet package. Right now i am booked on another cruise so i decided to take the free excursion credit. I just received the call about 5 minutes ago and the response was as follows.... "This is not the right venue for your suggestions, these are the perks we have, period. Next time, when you finish your cruise go on your post cruise review and post your suggestions but again these are the perks we offer and renew at our convenience. At the end she said, Thank you for being a Norwegian customer...LOL why do i feel i have just been chastised with sugar?...LOL...:'):'):') I have never been very lucky with their customer service department but in spite of that i am glad i still enjoy their cruises anything else i go directly with my travel agent. sorry, I am having trouble understanding this. I am not taking sides here, but I am not sure why they would have called you. I think before taking sides I would want to have heard the message myself. :confused: For some reason the past week has seen the haters of NCL including many who admit they have never sailed NCL coming out of the wall. Edited April 4, 2018 by newmexicoNita Link to comment Share on other sites More sharing options...
mugtech Posted April 4, 2018 #23 Share Posted April 4, 2018 This is strange I was just checking the cabin prices for my cruise out of New Orleans on Thanksgiving. Please search these cruises and check the perks. Port New Orleans, November 2018 cruises. Look at the perks!! WOW!!! Can't wait to not take that cruise. Link to comment Share on other sites More sharing options...
mugtech Posted April 4, 2018 #24 Share Posted April 4, 2018 sorry, I am having trouble understanding this. I am not taking sides here, but I am not sure why they would have called you. I think before taking sides I would want to have heard the message myself. :confused:. No one ever posts tapes of their conversations with NCL, so naturally you would not "take sides" concerning anything anyone ever reported concerning said conversations. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted April 4, 2018 #25 Share Posted April 4, 2018 Clearly, the OP made a demand to NCL. And didn’t get the response they wanted. And now is “embellishing” the response they got. NCL sails with over 45,000 passengers every week. If every passenger sent in an email asking for something special, there is no way they could accommodate all. The easiest thing is to stick to the written policy. And as a shareholder, that is exactly what I want. Link to comment Share on other sites More sharing options...
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