Rjh8842 Posted May 20, 2018 #1 Share Posted May 20, 2018 I just logged into cruise planner. And it says I am pregold with 0 points. But it still shows my past cruises and c&a number. Last time I logged in a few weeks ago it was correct. Is this just yet another web error? Link to comment Share on other sites More sharing options...
haybella1316 Posted May 20, 2018 #2 Share Posted May 20, 2018 Yes Call them Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
molly361 Posted May 20, 2018 #3 Share Posted May 20, 2018 Hit the refresh button and y points will come back Sent from my BG2-W09 using Forums mobile app Link to comment Share on other sites More sharing options...
Clarea Posted May 20, 2018 #4 Share Posted May 20, 2018 Hit the refresh button and y points will come back You mean you don't even have to go through the gender or birthdate change process? Link to comment Share on other sites More sharing options...
molly361 Posted May 20, 2018 #5 Share Posted May 20, 2018 You mean you don't even have to go through the gender or birthdate change process?I don't think so but have not had to try it again yet. Carol posted that the refresh button will fix it Sent from my BG2-W09 using Forums mobile app Link to comment Share on other sites More sharing options...
Bobal Posted May 20, 2018 #6 Share Posted May 20, 2018 I don't think so but have not had to try it again yet. Carol posted that the refresh button will fix it Sent from my BG2-W09 using Forums mobile app That's what I did and it worked Link to comment Share on other sites More sharing options...
Rjh8842 Posted May 20, 2018 Author #7 Share Posted May 20, 2018 Thanks refresh worked Link to comment Share on other sites More sharing options...
Rare island lady Posted May 20, 2018 #8 Share Posted May 20, 2018 Same thing with me, I had to laugh when they showed all my booked cruises and past cruises correctly...but I was "pre gold with 0 points' also. :eek::o;p Scrolled through the past cruises and when I went back to the original page...it had my correct status and points. Website gremlins still at work. :evilsmile::evilsmile: Link to comment Share on other sites More sharing options...
Cobaltstargazer Posted May 20, 2018 #9 Share Posted May 20, 2018 Not for me, cannnot see any status not even pre gold Link to comment Share on other sites More sharing options...
davekathy Posted May 20, 2018 #10 Share Posted May 20, 2018 Same thing with me, I had to laugh when they showed all my booked cruises and past cruises correctly...but I was "pre gold with 0 points' also. :eek::o;p Scrolled through the past cruises and when I went back to the original page...it had my correct status and points. Website gremlins still at work. :evilsmile::evilsmile: That sounds familiar. Mine auto corrected also. Link to comment Share on other sites More sharing options...
Rare island lady Posted May 21, 2018 #11 Share Posted May 21, 2018 That sounds familiar. Mine auto corrected also. Yup, each time the website tech demons "improve" the website...I can hear their devilish laughter at our frustration. :eek::evilsmile:;p Link to comment Share on other sites More sharing options...
Cobaltstargazer Posted May 21, 2018 #12 Share Posted May 21, 2018 "We were unable to locate this member number, please try again." this is the message i get after putting in my C&A number. No pre gold status, no previous cruise. I have called them 3 times, 3 times they said it would be fixed within 24hrs. I've gave up now. Link to comment Share on other sites More sharing options...
Rare island lady Posted May 21, 2018 #13 Share Posted May 21, 2018 "We were unable to locate this member number, please try again." this is the message i get after putting in my C&A number. No pre gold status, no previous cruise. I have called them 3 times, 3 times they said it would be fixed within 24hrs. I've gave up now. Me too. Once the tech demons finally get bored...maybe things will straighten out. :o:(:evilsmile: Link to comment Share on other sites More sharing options...
hapster85 Posted May 21, 2018 #14 Share Posted May 21, 2018 You mean you don't even have to go through the gender or birthdate change process?I've had the same issue as the OP, on several occasions, and a refresh or relog has taken care of it every time. Link to comment Share on other sites More sharing options...
bobert Posted May 21, 2018 #15 Share Posted May 21, 2018 For me it took about a half dozen refreshes to make it work. Link to comment Share on other sites More sharing options...
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