Do I have a right to be angry?

[jagsfan]

At least half of this thread is a great example of beating a dead horse.

 

 

 

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[Luckiestmanonearth]

At least half of this thread is a great example of beating a dead horse.

 

 

 

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And yet you join in and take another swing at the dead horse.

 

 

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[IntrepidFromDC]

And yet you join in and take another swing at the dead horse.

 

You horse-beater, you! :D

[Shaded Lady]

I did call and they say I would have to pay to be moved. That is an option I am considering but I have heard so many good things about the coves I am becoming curious. I may just go with the flow and it can either be a good lesson learned or one not to be repeated. I will have my 2 toddlers (3 & 4) with us so I may not get as much relaxing on the balcony time as I usually get anyways.

Consider this a blessing in disguise- you might have gotten a different balcony, but in a worse location! But as you said, if you satisfy your curiosity this one time, you'll be able to determine if a guarantee is for you in future!

[lottiegreen56]

I know I'm in the minority here, but I think you do have a right to be Angry OP. Carnival did abide by its own rules so you can't be mad at them for that. BUT, I think you can be mad at the person who booked the cruise for misleading you. The person may have had bad training (I hope) or straight up lied to make the sale and to get commission. Because of that, I guess I'd extend the anger to Carnival for hiring a shady person and not monitoring him or her effectively or not training its employees well enough!

[BNBR]

I know I'm in the minority here, but I think you do have a right to be Angry OP. Carnival did abide by its own rules so you can't be mad at them for that. BUT, I think you can be mad at the person who booked the cruise for misleading you. The person may have had bad training (I hope) or straight up lied to make the sale and to get commission. Because of that, I guess I'd extend the anger to Carnival for hiring a shady person and not monitoring him or her effectively or not training its employees well enough!

 

You shouldn't be in the minority. The agent is a Carnival employee and represents the company. If they provide wrong information, it's not the customer's fault. What should happen is Carnival provides the customer with a regular balcony (especially since it's a reasonable request). Then Carnival should reprimand their employee accordingly. How some people don't understand something so basic is beyond me. If one of my employees provides an incorrect price to a customer, we are going to honor the price and reprimand the employee providing its not outrageous.

 

But all the "you booked a guarantee, your fault" is nonsense as the agent is expected to explain the details correctly. And if the agent provides wrong information, how in the world would you blame the customer.

[bobandsherry]

You shouldn't be in the minority. The agent is a Carnival employee and represents the company. If they provide wrong information, it's not the customer's fault. What should happen is Carnival provides the customer with a regular balcony (especially since it's a reasonable request). Then Carnival should reprimand their employee accordingly. How some people don't understand something so basic is beyond me. If one of my employees provides an incorrect price to a customer, we are going to honor the price and reprimand the employee providing its not outrageous.

 

But all the "you booked a guarantee, your fault" is nonsense as the agent is expected to explain the details correctly. And if the agent provides wrong information, how in the world would you blame the customer.

Well, not to say the OP has misstated any facts and details, but we only have one side of the story. Ive seen many occasions where the listener only heard what they wanted. Or people ask a question and then derive more from that then what was asked. Again not saying that's the case, but that's possible.

 

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[Luckiestmanonearth]

You horse-beater, you! :D

 

 

 

Touché

 

 

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[Moviela]

I like to gamble. Travel is no exception. I love to find hotels on Hotwire. They don't tell you name of the hotel until you confirm and pay. However I usually save 30 to 40%, so I take the deal.

 

I have looked at the "Carnival picks your room" rates a few times and the money saved is just not worth my time. You only save a few points, and the inventory is usually the most undesirable afloat.

 

I think the OP thought they were home free because there "were no coves" available. Rest assured that the online inventory visible to the public is not the actual inventory.

 

Now that you are in a cove, relax and enjoy the view, sound, and smell of the sea from near the waterline. It is intoxicating to be sure.

 

I don't think you should be angry at all. Carnival did nothing wrong.

[247kay]

I like to gamble. Travel is no exception. I love to find hotels on Hotwire. They don't tell you name of the hotel until you confirm and pay. However I usually save 30 to 40%, so I take the deal.

 

I have looked at the "Carnival picks your room" rates a few times and the money saved is just not worth my time. You only save a few points, and the inventory is usually the most undesirable afloat.

 

I think the OP thought they were home free because there "were no coves" available. Rest assured that the online inventory visible to the public is not the actual inventory.

 

Now that you are in a cove, relax and enjoy the view, sound, and smell of the sea from near the waterline. It is intoxicating to be sure.

 

I don't think you should be angry at all. Carnival did nothing wrong.

 

 

You know what is crazy I do those deals too with hotwire and Priceline and I have a system so I know which hotel I will actually get and after more than 10 hotels I have never been wrong. I usually do my due diligence in researching these things because I am particular about things. It is my fault that I took the employee for their word instead of researching first. That said I am now coming around to having the cove for the first time. My toddlers will enjoy looking for fish in the water I imagine!

[lottiegreen56]

You know what is crazy I do those deals too with hotwire and Priceline and I have a system so I know which hotel I will actually get and after more than 10 hotels I have never been wrong. I usually do my due diligence in researching these things because I am particular about things. It is my fault that I took the employee for their word instead of researching first. That said I am now coming around to having the cove for the first time. My toddlers will enjoy looking for fish in the water I imagine!

 

 

 

It wasn’t your fault, as humans we should be able to take people at their word! But if you’re ok with it, you don’t need some stranger on the internet telling you to be angry! Hope you folks have a great time.

 

We had booked a couple interior cabins one time and somehow got a port hole, not sure if it was an oceanview or what but we got upgraded in that respecr but moved to the first floor. At first I was really disappointed but we went through a couple storms and the boys were able to see a bunch of sharks and dolfins in the waves (probably the same ones several time but they stayed with the ship for almost an hour). Very fun memory and I don’t even care that hubby and I had to hoof it to the casino floor.

[dmdiver]

While you have the right to be angry with the employee that told you that you would definitely not be put in a cove balcony, you can't really be angry with the cruise line, since a guarantee can be anywhere in the same category. Also, we were told that even when an assignment was made, it could still be changed. I presumed that to be the truth, being told that by an employee, but then again, they don't always seem to give out accurate information. So yes, I can understand your frustration, but I guess that's the risk of booking a guarantee. I've only done it once, so I only have that to go by.

[jsglow]

What's upsetting to me is the fact that the OP clearly got erroneous information up front assuming he understood correctly and there's no reason to believe he didn't. Regular Carnival cruisers absolutely know that a Cove is a viable option if one books a GTY. To have been told differently by a CCL rep is actually a pretty serious mistake. One should also understand that 'obstructed' fits within the GTY class for those ships that have that option. Just like bunk beds are technically an option if one books an inside GTY.

[dmdiver]

jsglow, I remember being told that bunk beds might be what we would get when we booked our one guarantee. Hubby only agreed to it because we were only cruising to keep up our scuba certification & booked only 3 weeks in advance (seems the cost of going to a resort & diving was as much as a weeklong cruise). Thankfully, that wasn't the case & we were very pleased with our cabin. I still remember breathing a sigh of relief, even though I was concerned it would get changed when I found out it was a handicap cabin.

[tandemcruzr]

You know what is crazy I do those deals too with hotwire and Priceline and I have a system so I know which hotel I will actually get and after more than 10 hotels I have never been wrong. I usually do my due diligence in researching these things because I am particular about things. It is my fault that I took the employee for their word instead of researching first. That said I am now coming around to having the cove for the first time. My toddlers will enjoy looking for fish in the water I imagine!

 

Hope you enjoy the Cove. My wife and I have been in a Cove on the Dream, Magic and Vista. Are looking forward to our 14 day on the Breeze in November. Not only may you easily see the flying fish, but may see dolphins swimming along side. We've also had great fun watching sea birds coming for fish as we get close to port.

 

May be an experience your toddlers will never forget.

 

Enjoy your cruise. :):)

[247kay]

Hope you enjoy the Cove. My wife and I have been in a Cove on the Dream, Magic and Vista. Are looking forward to our 14 day on the Breeze in November. Not only may you easily see the flying fish, but may see dolphins swimming along side. We've also had great fun watching sea birds coming for fish as we get close to port.

 

May be an experience your toddlers will never forget.

 

Enjoy your cruise. :):)

 

Thanks!

[donan54]

I booked a balcony cabin at a rate where the cabin would be choosen for me. I have done this before on a ship without cove balconies. I asked the agent MULTIPLE times if I might get a cove. I had already checked and noticed all the coves were booked anyways and she assured me over and over that I would not be assigned a cove. Well guess what....COVE! I am frustrated and feel that since there are numerous balconies open they should be able to move me with out charging me. I may would have left my booking as is if I had known this was a possibility (I was booked on a another sailing). This was not my fault in my view as I was assured by their agent that a cove was not a possibility. I don't want to hear from people about how they love the coves I know some people feel that way but we wanted a regular balcony and I feel that I should have gotten one as this is what I was told. Is there someone else I can contact to ask about this. When I call their regular number I just get very unhelpful vacation planner.

Is your cruise over with? There is a Dept called Guest Resolutions. Ask for a supervisor immediately. I don't know for sure if they can solve your problem, but be professional, explain the situation & give it a shot.

 

As for future reservations, keep this in mind. NEVER trust what a regular Vacation Planner tells you! I say this as over the years, we have learned & discussed many, many things with people in the know of the cruising industry. It's not the agents' fault. They simply Don't Know. There is a formula used for assigning cabins when a Guaranteed Rate is offered. It's very complex. I can tell you that any comments, requests or promises made by the agent, ARE NOT taken into consideration! It is simply a matter of When you booked, How much you paid, Who you are (your sailing status with the cruise line), What cabins are available & Where those cabins are. A Cove cabin is generally considered an upgrade. Carnival probably thought they were being nice to you! Keep this in mind when talking to them.

 

Cruise lines offer Guarantees when their cabins being sold are scattered all over the ship. The idea is to try & sell the rest by offering a good rate so they can fling you wherever they have a "hole" so to speak. When a desireable cabin is opened up, they can either sell it at a higher rate OR offer an upgrade for a lesser amount to a loyal customer. The problem comes in when the cruise line's idea of a Desireable cabin & yours Differ! They think Mid Ship is most desireable. I Don't! They think a Cove balcony is most desireable. You Don't! I generally don't go for a Guarantee rate unless I really, really want to sail that cruise & I can live with wherever they put us. Sometimes we've been EXTREMELY disappointed. Sometimes we've been upgraded so extravagantly, we were in awe the whole cruise!

 

I agree, there's no point in everyone's chiming in & saying how much they Love the Cove cabins. It's not what YOU wanted & that's all there is to it.

 

Call Guest Resolutions & see what happens. If you happen to get a hold of Andrea, I know she can help you. Let me know what happens!

 

 

 

 

 

 

 

 

 

 

 

 

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[Can'tWait2SetSail]

Sorry you are disappointed in the cabin assigned to you. Personally I would never book a guaranteed cabin because of the possibility of it not being in a location I like. Should you be mad? That is your choice. Do you want to start off your vacation with anger or optimistic anticipation? Google Carnival Cove balcony on youtube and see if it will be something you actually might be comfortable with. I think they look pretty cool and looking forward to our first cove on the Dream in May.

[Alaskan Joe]

I booked a balcony cabin at a rate where the cabin would be choosen for me. I have done this before on a ship without cove balconies. I asked the agent MULTIPLE times if I might get a cove. I had already checked and noticed all the coves were booked anyways and she assured me over and over that I would not be assigned a cove. Well guess what....COVE! I am frustrated and feel that since there are numerous balconies open they should be able to move me with out charging me. I may would have left my booking as is if I had known this was a possibility (I was booked on a another sailing). This was not my fault in my view as I was assured by their agent that a cove was not a possibility. I don't want to hear from people about how they love the coves I know some people feel that way but we wanted a regular balcony and I feel that I should have gotten one as this is what I was told. Is there someone else I can contact to ask about this. When I call their regular number I just get very unhelpful vacation planner.

 

This is why we pick our room. This way we are Glad:D, not Mad:mad:.

[247kay]

Is your cruise over with? There is a Dept called Guest Resolutions. Ask for a supervisor immediately. I don't know for sure if they can solve your problem, but be professional, explain the situation & give it a shot.

 

As for future reservations, keep this in mind. NEVER trust what a regular Vacation Planner tells you! I say this as over the years, we have learned & discussed many, many things with people in the know of the cruising industry. It's not the agents' fault. They simply Don't Know. There is a formula used for assigning cabins when a Guaranteed Rate is offered. It's very complex. I can tell you that any comments, requests or promises made by the agent, ARE NOT taken into consideration! It is simply a matter of When you booked, How much you paid, Who you are (your sailing status with the cruise line), What cabins are available & Where those cabins are. A Cove cabin is generally considered an upgrade. Carnival probably thought they were being nice to you! Keep this in mind when talking to them.

 

Cruise lines offer Guarantees when their cabins being sold are scattered all over the ship. The idea is to try & sell the rest by offering a good rate so they can fling you wherever they have a "hole" so to speak. When a desireable cabin is opened up, they can either sell it at a higher rate OR offer an upgrade for a lesser amount to a loyal customer. The problem comes in when the cruise line's idea of a Desireable cabin & yours Differ! They think Mid Ship is most desireable. I Don't! They think a Cove balcony is most desireable. You Don't! I generally don't go for a Guarantee rate unless I really, really want to sail that cruise & I can live with wherever they put us. Sometimes we've been EXTREMELY disappointed. Sometimes we've been upgraded so extravagantly, we were in awe the whole cruise!

 

I agree, there's no point in everyone's chiming in & saying how much they Love the Cove cabins. It's not what YOU wanted & that's all there is to it.

 

Call Guest Resolutions & see what happens. If you happen to get a hold of Andrea, I know she can help you. Let me know what happens!

 

 

 

 

 

 

 

 

 

 

 

 

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Thanks!!

[gannk]

I’m sorry this happened, I can imagine your frustration at feeling assured you would get something that you didn’t.

 

That said, if you didn’t want a specific type of room, you shouldn’t have booked a guarantee. It is as simple as that. Things happen, people take upsell offers, people cancel.

 

 

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[BNBR]

That said, if you didn’t want a specific type of room, you shouldn’t have booked a guarantee. It is as simple as that. Things happen, people take upsell offers, people cancel.

 

If you booked a guarantee balcony and were given an interior, would you be upset or think you have a genuine complaint? If the rep said the guarantee balcony does not include coves, then you are assigned a cove, why shouldn't you be upset about it?

[jsglow]

If you booked a guarantee balcony and were given an interior, would you be upset or think you have a genuine complaint? If the rep said the guarantee balcony does not include coves, then you are assigned a cove, why shouldn't you be upset about it?

 

You are NEVER assigned to an Interior if you have booked a Balc GTY. If you book a GTY you are guaranteed a cabin in that class or higher. The misunderstand here was that somehow a Cove (or an Obstructed) within that class is excluded. The Carnival rep misspoke badly.

[susan1957]

Hmmm...tough one...but you know what....FORGET all these opinions...bla bla bla, ya you shouldn't have booked your cruise under that category....but do you have the right to be MAD....damn right you do....I'D BE PISSED! THAT'S my opinion....Enjoy your cruise

[BNBR]

You are NEVER assigned to an Interior if you have booked a Balc GTY. If you book a GTY you are guaranteed a cabin in that class or higher. The misunderstand here was that somehow a Cove (or an Obstructed) within that class is excluded. The Carnival rep misspoke badly.

 

No kidding. You missed the point. How would the customer have known if the representative was telling them otherwise?

 

"You should't have booked that type of room" - again, how the heck would a customer have known this? The question is "Do I have a right to be angry?" - well yes, of course you do.