Four Star Mariner on HAL, and Silver on Seabourn

[wesport]

We have taken 17 cruises on HAL, and are four star Mariners. Having taken two longer cruises on Seabourn, we are at the silver level with them. Having set our preferences with HAL as far as getting emails on specific itineraries and specials, we receive literally nothing from HAL. No brochures, no emails, nothing. I have to scour their website to see what there is to offer. Seabourn, on the other hand, sends email, brochures, even calls from time to time to see where we are at with our next cruise. Does HAL just assume they have our business? Thoughts.

[wesport]

I might add that our friends are three and two star mariners, and always get brochures on private sales.

[VennDiagram]

I might add that our friends are three and two star mariners, and always get brochures on private sales.

 

My DH was 2*, and I was 3*. HE got all the offers, both email and paper. I got nuthin'

[kazu]

You might want to check your settings that you have sellected with HAL or correspondence but what I have noticed..

 

Because I use a PCC to start things off I get a lot more stuff from HAL. snail mail. And email.

Edited August 28, 2018 by kazu

[freestyling]

My DW went back online and reset our Marketing/Promotional preferences and we are now receiving mailing and emails. I told her that’s the only thing on the website that is working. We are 5 star and hadn’t received a mailing in well over a year.

[Krazy Kruizers]

We get lots of e-mails and regular mail from HAL and Cunard.

Lots of e-mails from Princess.

[wesport]

Just checked preferences, and we are set to get emails, mail, and phone calls.

[Carnevale]

We never get anything from HAL either in print or by email (are 3star). I tried repeatedly by phone to customer service to get this sorted out but it never worked. I have given up!

[blizzardboy]

We have taken 17 cruises on HAL, and are four star Mariners. Having taken two longer cruises on Seabourn, we are at the silver level with them. Having set our preferences with HAL as far as getting emails on specific itineraries and specials, we receive literally nothing from HAL. No brochures, no emails, nothing. I have to scour their website to see what there is to offer. Seabourn, on the other hand, sends email, brochures, even calls from time to time to see where we are at with our next cruise. Does HAL just assume they have our business? Thoughts.

HAL has been known to put a "marketing hold" on customers who have a current reservation or who regularly book cruises. Ask your PCC to check. We had a "hold" and once removed. we started getting regular offers.

[baggal]

I'd be happy to send the OP and anyone else who is interested all the print brochures and mailings that I receive from HAL and several other cruise lines weekly. (Just send me some $$$ to cover the postage. Haha). We get about 12 pieces per week! Some we look at but some go directly to recycling. I'd like to to stop them from coming from cruise lines that I know I will never sail on, and have tried to discontinue the mailings, but once you're on that list they won't stop.

 

 

Sent from my iPad using Forums

[doublebzz]

For those desiring more emails, I will be happy to provide a link to my spam folder.

[iceman93]

My first (snarky) reaction is to think of courting a mate--are you going to be more intrigued by the person who constantly pesters you or the one is more aloof?

 

But I suspect you've just "fallen off" the HAL marketing list somehow. A call to Seattle would probably fix it, and you'll start getting mailers, e-mail, etc. again just like you do from Seabourn.