antsp Posted December 1, 2018 #1 Share Posted December 1, 2018 On our recent cruise on the Crown, the usual special line queue area had disappeared for Elite and Suite, is this fleetwide. 1 Link to comment Share on other sites More sharing options...
paul929207 Posted December 1, 2018 #2 Share Posted December 1, 2018 We were on the Royal thru October 16 & they had the Elite line Link to comment Share on other sites More sharing options...
OR_Cowboy_1952 Posted December 1, 2018 #3 Share Posted December 1, 2018 26 minutes ago, antsp said: On our recent cruise on the Crown, the usual special line queue area had disappeared for Elite and Suite, is this fleetwide. I can’t say fleet wide, but on our cruise on the Ruby in October there was still a separate “line”. Link to comment Share on other sites More sharing options...
floridalover5623 Posted December 1, 2018 #4 Share Posted December 1, 2018 Sounds like they just forgot about putting up the line. Link to comment Share on other sites More sharing options...
jagsfan Posted December 1, 2018 #5 Share Posted December 1, 2018 Kudos to you for titling the thread Pursers Desk! Link to comment Share on other sites More sharing options...
reedprincess Posted December 1, 2018 #6 Share Posted December 1, 2018 1 hour ago, antsp said: On our recent cruise on the Crown, the usual special line queue area had disappeared for Elite and Suite, is this fleetwide. Did you ask them why no Suite/Elite line? What did they say? It has been there on all our recent cruises, most recently disembarked Nov 25.. Link to comment Share on other sites More sharing options...
antsp Posted December 1, 2018 Author #7 Share Posted December 1, 2018 I didn’t, and to be honest there was hardly ever anyone there. My guess was 1000 elites onboard Link to comment Share on other sites More sharing options...
Astro Flyer Posted December 1, 2018 #8 Share Posted December 1, 2018 3 minutes ago, antsp said: I didn’t, and to be honest there was hardly ever anyone there. My guess was 1000 elites onboard Been on a cruise with 1500 elites & there was an elite line and on every other cruise I’ve sailed. Link to comment Share on other sites More sharing options...
hpeabody Posted December 1, 2018 #9 Share Posted December 1, 2018 2 hours ago, antsp said: On our recent cruise on the Crown, the usual special line queue area had disappeared for Elite and Suite, is this fleetwide. I was on the TA cruise beginning in Barcelona on Oct 23rd. It was there the first few days, then at some point the special line disappeared. I did notice it and thought it was strange. It was not an issue because it did not seem to be extremely busy. I hope that was just random thing and not the way all ships will be going in the future. Link to comment Share on other sites More sharing options...
Ep010835 Posted December 1, 2018 #10 Share Posted December 1, 2018 On the CB now. In the last 7 days it’s been there every time we walked passed/stopped there but once. Inexplicably it vanished one afternoon but reappeared by our next time by. Who knows why. Link to comment Share on other sites More sharing options...
paul929207 Posted December 1, 2018 #11 Share Posted December 1, 2018 I have had poor service overall at the Passenger Services Desk. Too many times, I have stood there on the Elite line and watched as passengers who got on the non-Elite line are waited on. Link to comment Share on other sites More sharing options...
Pierlesscruisers Posted December 1, 2018 #12 Share Posted December 1, 2018 4 minutes ago, paul929207 said: I have had poor service overall at the Passenger Services Desk. Too many times, I have stood there on the Elite line and watched as passengers who got on the non-Elite line are waited on. Perhaps you should have asked them why./ Tom Link to comment Share on other sites More sharing options...
Knickearth Posted December 1, 2018 #13 Share Posted December 1, 2018 We did a two leg trip in Europe. The first leg there was a separate line for elite and suite. The second leg they removed it as there were over 1100 elite with suite guests as well. So I don’t think it is a change in policy. Link to comment Share on other sites More sharing options...
OCruisers Posted December 2, 2018 #14 Share Posted December 2, 2018 The Elite line is normally helpful but on our last cruise they still did not always take us first ... before others in the regular line. Basically, the only reason we ever need to be there is to break down $100 US bills to smaller bills so we are quick & easy. Link to comment Share on other sites More sharing options...
caribill Posted December 2, 2018 #15 Share Posted December 2, 2018 9 hours ago, paul929207 said: I have had poor service overall at the Passenger Services Desk. Too many times, I have stood there on the Elite line and watched as passengers who got on the non-Elite line are waited on. If the person at the elite/suite line counter position is taking a while, then all those waiting on the elite/suite line will wait longer. When that happens, the regular line can move faster as thee are usually multiple people to service the regular line and some of the requests may be abled to be handled quickly. Yes, I have read some posts now and then saying that a person normally servicing the regular line will ask the next elite/suite passenger to come to his/her position, but that does not appear to be the normal procedure. Link to comment Share on other sites More sharing options...
Pierlesscruisers Posted December 2, 2018 #16 Share Posted December 2, 2018 10 hours ago, caribill said: Yes, I have read some posts now and then saying that a person normally servicing the regular line will ask the next elite/suite passenger to come to his/her position, but that does not appear to be the normal procedure. That's been my experience. Tom Link to comment Share on other sites More sharing options...
reedprincess Posted December 2, 2018 #17 Share Posted December 2, 2018 17 hours ago, OCruisers said: The Elite line is normally helpful but on our last cruise they still did not always take us first ... before others in the regular line. Basically, the only reason we ever need to be there is to break down $100 US bills to smaller bills so we are quick & easy. Quick and easy to break those bills down at the casino, no need for any special line there.. Of course, has to be open, so not while in port - but easy enough to do the night before or such.. Usually lots faster than Guest Services. Link to comment Share on other sites More sharing options...
Ep010835 Posted December 2, 2018 #18 Share Posted December 2, 2018 2 hours ago, reedprincess said: Usually lots faster than Guest Services. 🤣🤣😂😂 Link to comment Share on other sites More sharing options...
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