NCterri Posted March 12, 2019 #1 Share Posted March 12, 2019 Hello, we have booked our first Celebrity Cruise with a travel agent. I went to check in online and it would not allow me to do so. Do I need my TA to check in for us? Thanks! Link to comment Share on other sites More sharing options...
swoonx Posted March 12, 2019 #2 Share Posted March 12, 2019 Never heard something like this. If you have your booking reference, you can check-in online without your travel agent. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted March 12, 2019 #3 Share Posted March 12, 2019 When is the trip? You might be too early. Link to comment Share on other sites More sharing options...
NCterri Posted March 12, 2019 Author #4 Share Posted March 12, 2019 I’m within 60 days. I was unable to make payments online and had to go through TA so I was thinking this may be the same. Link to comment Share on other sites More sharing options...
Tourist1292 Posted March 12, 2019 #5 Share Posted March 12, 2019 3 minutes ago, NCterri said: I’m within 60 days. I was unable to make payments online and had to go through TA so I was thinking this may be the same. No. I booked and paid through my TA but I checked in without problem. I think they are having problem with their computer right now. Link to comment Share on other sites More sharing options...
thon Posted March 12, 2019 #6 Share Posted March 12, 2019 I have at times booked through a TA and have always been able to check-in online myself. Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted March 12, 2019 #7 Share Posted March 12, 2019 All of my bookings are with agents and have been able to log in. From my experience you might want to try a different browser. For me Microsoft Edge rarely works. Firefox and Chrome seem to work best for me. I've heard others say to use Incognito Browsing. Link to comment Share on other sites More sharing options...
wrk2cruise Posted March 12, 2019 #8 Share Posted March 12, 2019 You also must be paid in full. I'd contact your TA and have them verify with Celebrity why you can''t do checkin. Link to comment Share on other sites More sharing options...
Tourist1292 Posted March 12, 2019 #9 Share Posted March 12, 2019 19 minutes ago, wrk2cruise said: You also must be paid in full. I'd contact your TA and have them verify with Celebrity why you can''t do checkin. Should it be after final payment date if it is within 60 days from sail? Link to comment Share on other sites More sharing options...
jsf Posted March 12, 2019 #10 Share Posted March 12, 2019 All you really need is your booking number and then go to Celebrity website and you should be able to check in. Link to comment Share on other sites More sharing options...
Rare Ferry_Watcher Posted March 13, 2019 #11 Share Posted March 13, 2019 (Not directed at the OP) Everyone should check-in online regardless of how or where you booked your cruise (TA or Big Box). It is your responsibility to do the online check in. It will save you time once you arrive at embarkation. Don't wait until the last minute to do the check-in with Celebrity - it has to be at least 3 days prior to sailing date. Link to comment Share on other sites More sharing options...
wrk2cruise Posted March 13, 2019 #12 Share Posted March 13, 2019 1 hour ago, Tourist1292 said: Should it be after final payment date if it is within 60 days from sail? Yes if in North America. My advice was to contact the TA in case payment wasn't actually posted or there was some other confusion. Only the TA can talk with Celebrity to resolve any issue with the reservation. Link to comment Share on other sites More sharing options...
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