renroc13 Posted January 5, 2020 #1 Share Posted January 5, 2020 Hello We have sailed with Lisa several times and am looking to email her a note. Does anyone have a recent or best email address that we can use to contact her? Thank You Karen Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted January 5, 2020 #2 Share Posted January 5, 2020 If it is a personal note, why note just mail it to the corporate headquarters. If it is a complaint or comment try Celebrity One Touch. 1 Link to comment Share on other sites More sharing options...
Toftwood Posted January 5, 2020 #3 Share Posted January 5, 2020 Sorry but what is the need to supposedly contact her directly - almost any email address anyone has for a person at the top of the corporate ladder will send the message through a series of correspondence clerks and Executive Assistants. I don’t wish to sound negative but if the EAs think it is worthy of LLP’s attention, she will see it. Link to comment Share on other sites More sharing options...
Want2Cruise 701 Posted January 5, 2020 #4 Share Posted January 5, 2020 Just an FYI that the llutoff-perlo@celebritycruises.com does not go to her or even remotely close to her. It is picked up in the service center in Wichita, KS. Just thought I would share in case you came across this address. It is perfectly fine for customer service issues though. Link to comment Share on other sites More sharing options...
Fouremco Posted January 5, 2020 #5 Share Posted January 5, 2020 4 hours ago, renroc13 said: We have sailed with Lisa several times Relevance? Link to comment Share on other sites More sharing options...
luv2cruisemore Posted January 5, 2020 #6 Share Posted January 5, 2020 When I had a problem with X last year, I found her Twitter account. I tweeted and got a call from an assistant within a few hours. One of the advantages of social media. Link to comment Share on other sites More sharing options...
renroc13 Posted January 5, 2020 Author #7 Share Posted January 5, 2020 50 minutes ago, Want2Cruise 701 said: Just an FYI that the llutoff-perlo@celebritycruises.com does not go to her or even remotely close to her. It is picked up in the service center in Wichita, KS. Just thought I would share in case you came across this address. It is perfectly fine for customer service issues though. That is why i was asking...thank you. Link to comment Share on other sites More sharing options...
renroc13 Posted January 5, 2020 Author #8 Share Posted January 5, 2020 34 minutes ago, luv2cruisemore said: When I had a problem with X last year, I found her Twitter account. I tweeted and got a call from an assistant within a few hours. One of the advantages of social media. This is something I think corporate needs to know from the top. I had contacted the last President almost 10 years ago with an issue which could have been a long term liability for the line after no one responded for over a month. I got an immediate answer from his office. So I always go to the top first. In fact Celebrity took action and changed the flooring of the second Solstice Class ship. 1 Link to comment Share on other sites More sharing options...
renroc13 Posted January 5, 2020 Author #9 Share Posted January 5, 2020 37 minutes ago, luv2cruisemore said: When I had a problem with X last year, I found her Twitter account. I tweeted and got a call from an assistant within a few hours. One of the advantages of social media. Thank you...this is a detailed letter but I will do that just to get someones attention if I cant find a more direct access. We have sailed with Celebrity over 25 years and while I love their product I have some questions about their management people. Link to comment Share on other sites More sharing options...
royalcruz Posted January 5, 2020 #10 Share Posted January 5, 2020 (edited) Edit Edited January 5, 2020 by royalcruz Link to comment Share on other sites More sharing options...
Want2Cruise 701 Posted January 5, 2020 #11 Share Posted January 5, 2020 1 hour ago, luv2cruisemore said: When I had a problem with X last year, I found her Twitter account. I tweeted and got a call from an assistant within a few hours. One of the advantages of social media. Do you know that it was an assistant for her? I know others monitor social media and respond. The reason why I say that is because when I emailed twice the llutoff-perlo address, I received calls back from people saying they were her assistant in her office. When we needed to converse more than the initial call, they gave me their direct number which was not a MIA number but a Wichita exchange. I received satisfactory resolutions so it didn't matter all that much. I'm not saying that is wasn't someone directly from corporate though. My company has a fictitious person complete with business cards, a direct phone line and a VM set up for this specific reason of sorting out spam, solicitors and anything that can be handled without going to the top. It's hardly a fraction of a President of a cruise line, so I can just imagine the calls, emails etc. Perlo receives. Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted January 6, 2020 #12 Share Posted January 6, 2020 (edited) It's not our jobs to guard the door; we should share information that may help others. For additional names try LinkedIn and follow the format of first initial/last name @ celebritycruises.com https://www.elliott.org/company-contacts/celebrity-cruises/ mail Contacts cfeedcci@celebritycruises.comcelebrityonetouch@celebrity.com Executive Contacts Primary Contact Lisa Lutoff-Perlo President and CEO 1050 Caribbean Way Miami, FL 33132lLutoff-Perlo@celebritycruises.com Can also try: Tanji Smith, Executive Office, Celebrity Cruises, 877-290-5881 Secondary Contact Jason Liberty Executive Vice President and Chief Financial Officer 1050 Caribbean Way Miami, FL 33132jliberty@celebritycruises.com Edited January 6, 2020 by LMaxwell 3 1 Link to comment Share on other sites More sharing options...
Dr. Pam Posted January 6, 2020 #13 Share Posted January 6, 2020 It's not our jobs to guard the door; we should share information that may help others. YES! THIS!👍 1 Link to comment Share on other sites More sharing options...
luv2cruisemore Posted January 6, 2020 #14 Share Posted January 6, 2020 1 hour ago, Want2Cruise 701 said: Do you know that it was an assistant for her? I know others monitor social media and respond. The reason why I say that is because when I emailed twice the llutoff-perlo address, I received calls back from people saying they were her assistant in her office. When we needed to converse more than the initial call, they gave me their direct number which was not a MIA number but a Wichita exchange. I received satisfactory resolutions so it didn't matter all that much. I'm not saying that is wasn't someone directly from corporate though. My company has a fictitious person complete with business cards, a direct phone line and a VM set up for this specific reason of sorting out spam, solicitors and anything that can be handled without going to the top. It's hardly a fraction of a President of a cruise line, so I can just imagine the calls, emails etc. Perlo receives. My problem was solved and I was satisfied so it doesn’t matter if it wasn’t her assistant and if the person was in Wichita or Miami. BTW, just because the area code was from Wichita, it doesn’t mean the call was coming or going to Wichita. I get spam calls everyday from numbers that appear to be local to me. Link to comment Share on other sites More sharing options...
ipeeinthepool Posted January 6, 2020 #15 Share Posted January 6, 2020 I don't know if LLP's e-mail is connected to someone in Miami or another part of the country, but I do know that you can get access to very competent people to help solve your problem that respond very quickly. Write a brief note describing your situation and suggest a reasonable solution. If you follow this approach, I think you'll be successful. Link to comment Share on other sites More sharing options...
renroc13 Posted January 6, 2020 Author #16 Share Posted January 6, 2020 15 hours ago, LMaxwell said: It's not our jobs to guard the door; we should share information that may help others. For additional names try LinkedIn and follow the format of first initial/last name @ celebritycruises.com https://www.elliott.org/company-contacts/celebrity-cruises/ mail Contacts cfeedcci@celebritycruises.comcelebrityonetouch@celebrity.com Executive Contacts Primary Contact Lisa Lutoff-Perlo President and CEO 1050 Caribbean Way Miami, FL 33132lLutoff-Perlo@celebritycruises.com Can also try: Tanji Smith, Executive Office, Celebrity Cruises, 877-290-5881 Secondary Contact Jason Liberty Executive Vice President and Chief Financial Officer 1050 Caribbean Way Miami, FL 33132jliberty@celebritycruises.com Thank you....this is not a complaint from us but something that occurred to an employee that we feel should be looked into. Sometimes people need a voice in a system as large as this. I have worked with people in professional settings for years and don't understand the protection of phone or email contacts. I am certain they have enough staff to manage the "crazies" out there contacting them and those issues. I dealt with homicide and suicide threats and contacted any one I needed to. I will try these.....Karen Link to comment Share on other sites More sharing options...
bigdogag Posted January 8, 2020 #17 Share Posted January 8, 2020 On 1/5/2020 at 6:24 PM, LMaxwell said: It's not our jobs to guard the door; we should share information that may help others. For additional names try LinkedIn and follow the format of first initial/last name @ celebritycruises.com https://www.elliott.org/company-contacts/celebrity-cruises/ mail Contacts cfeedcci@celebritycruises.comcelebrityonetouch@celebrity.com Executive Contacts Primary Contact Lisa Lutoff-Perlo President and CEO 1050 Caribbean Way Miami, FL 33132lLutoff-Perlo@celebritycruises.com Can also try: Tanji Smith, Executive Office, Celebrity Cruises, 877-290-5881 Secondary Contact Jason Liberty Executive Vice President and Chief Financial Officer 1050 Caribbean Way Miami, FL 33132jliberty@celebritycruises.com ABSOLUTELY!!!!! Gigem 1 Link to comment Share on other sites More sharing options...
calou84523 Posted September 14, 2020 #18 Share Posted September 14, 2020 Does anyone have a real email address for Lisa Lutoff-Perlo? Link to comment Share on other sites More sharing options...
Life Buoy Posted September 14, 2020 #19 Share Posted September 14, 2020 I would imagine that she has a great deal on her plate at this time. Sounds like you'd like to address a personnel problem. Why not contact the person who is in charge of that area? 1 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted September 14, 2020 #20 Share Posted September 14, 2020 On 1/5/2020 at 3:19 PM, renroc13 said: Thank you...this is a detailed letter but I will do that just to get someones attention if I cant find a more direct access. We have sailed with Celebrity over 25 years and while I love their product I have some questions about their management people. Sending to her will end up screened by an assistant unless she has given you a personal contact. Who you really want is her secretary. The secretary is the gatekeeper and it is her job to screen calls. Can do that calling corporate and asking for her. We made friends on a TA with one of the captains. He was travelling with his family. He provided us a contact for his wife who speaks a tiny bit of English. Sent the daughter a tiny present a couple times. Always acknowledged. 1 Link to comment Share on other sites More sharing options...
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