Host Hattie Posted April 1, 2020 #1226 Share Posted April 1, 2020 The Cunard website currently shows up to 60 days for a refund. Link to comment Share on other sites More sharing options...
Rare oskidunker Posted April 1, 2020 #1227 Share Posted April 1, 2020 They don't want to refund everyone all at once. They know there will probably be no more cruises until very late this year, if at all Link to comment Share on other sites More sharing options...
alc13 Posted April 1, 2020 #1228 Share Posted April 1, 2020 (edited) Has anyone been able to get refunds from airline for non-refundable tickets following a cruise cancelation? Edited April 1, 2020 by alc13 Link to comment Share on other sites More sharing options...
Pennbank Posted April 1, 2020 #1229 Share Posted April 1, 2020 29 minutes ago, alc13 said: Has anyone been able to get refunds from airline for non-refundable tickets following a cruise cancelation? Only when the actual flight was cancelled by the air operator. Link to comment Share on other sites More sharing options...
Rare david,Mississauga Posted April 1, 2020 #1230 Share Posted April 1, 2020 53 minutes ago, seacruise9 said: Hi, I am booked on the Queen Elizabeth's pacific coastal cruise from San Francisco to Vancouver that is scheduled to depart on May 30, 2020. I reserved a Queens Grill suite. Of course, I realize that the Canadian ports are closed through June and this cruise will be cancelled. However, a Cunard concierge contacted my travel agent today and asked if I have any special requests. It seems strange that they would bother to contact my travel when this cruise won't take place. Chuck For some reason Cunard is still accepting bookings for the Vancouver-Alaska season starting on the 2nd of June. Holland America and Princess are selling Alaska cruises from Vancouver starting in mid-May. The same applies to Seattle departures. Is anyone actually going to book one of these, one must wonder. Link to comment Share on other sites More sharing options...
Rare oskidunker Posted April 1, 2020 #1231 Share Posted April 1, 2020 They hope so. :.) Link to comment Share on other sites More sharing options...
johng75370 Posted April 1, 2020 #1232 Share Posted April 1, 2020 1 hour ago, seacruise9 said: Hi, I am booked on the Queen Elizabeth's pacific coastal cruise from San Francisco to Vancouver that is scheduled to depart on May 30, 2020. I reserved a Queens Grill suite. Of course, I realize that the Canadian ports are closed through June and this cruise will be cancelled. However, a Cunard concierge contacted my travel agent today and asked if I have any special requests. It seems strange that they would bother to contact my travel when this cruise won't take place. Chuck Hi Chuck - I was VERY tempted to do the same, but didn't pull the trigger. They've pulled the Q016N 3 night on May 30 from the website, so I would expect you'll get a cancel notice shortly. Keep us posted! John Link to comment Share on other sites More sharing options...
Rare oskidunker Posted April 1, 2020 #1233 Share Posted April 1, 2020 Yes I have a special request. Send me a refund. Link to comment Share on other sites More sharing options...
Canuker Posted April 1, 2020 #1234 Share Posted April 1, 2020 (edited) On 3/30/2020 at 3:01 PM, bluemarble said: Maybe someone already pointed this out, but I just noticed there is now a "Refunds for pre-cruise purchases" page within the "Keeping you updated" section of the Cunard websites. They are offering 110% On Board Credit on a future voyage as an alternative to refunding pre-voyage purchases for voyages departing through August 31, 2020. There's now a form to submit to request a refund of pre-voyages purchases rather than taking the 110% OBC. Here's the text from that page on the US website. Refunds for pre-cruise purchases. For voyages departing before August 31, 2020. If you had already lined up extra experiences and treatments on board there’s no need to contact us. We will create an Onboard Credit (to be used the next time you sail with us, or indeed, rolled over from one voyage to the next) to the value of 110% for any purchases you may have made through My Cunard or our customer contact center. Those guests who would prefer a 100% cash refund should fill out this web form and we ask that you refrain from calling the customer contact center. Due to the extraordinary circumstances associated with COVID-19 and the associated impact to our customer contact center team and wider business, refunds may take up to 60 days to be processed. If and when they start cruising again, can you imagine the lineups at the purser's desk, with all these 'trust us, it's automatically credited to your account'? I wouldn't be an onboard "guest services" employee for all the tea in China. It all presupposes that the land-side administration know what they're doing and get it all right, up front. Just like their website. Edited April 1, 2020 by Canuker Link to comment Share on other sites More sharing options...
Rare oskidunker Posted April 1, 2020 #1235 Share Posted April 1, 2020 Agree. I would take the cash. Link to comment Share on other sites More sharing options...
Sopwith Posted April 2, 2020 #1236 Share Posted April 2, 2020 (edited) 8 hours ago, david,Mississauga said: For some reason Cunard is still accepting bookings for the Vancouver-Alaska season starting on the 2nd of June. Holland America and Princess are selling Alaska cruises from Vancouver starting in mid-May. The same applies to Seattle departures. Is anyone actually going to book one of these, one must wonder. The following notice is on the Port of Vancouver website: Information update: As a response to COVID-19, the Government of Canada has deferred the start of the cruise ship season in Canada, from April 2, 2020, to July 1, 2020, at the earliest. The safety of passengers and guests who visit Canada Place is extremely important to us. We will continue to be in discussions with our cruise line partners over the next few months, as we actively monitor the Canadian and international response to this extraordinary circumstance. For information on changes to your cruise, please contact the cruise line directly. Edited April 2, 2020 by Sopwith Link to comment Share on other sites More sharing options...
Fayecruises Posted April 2, 2020 #1237 Share Posted April 2, 2020 12 hours ago, Host Hattie said: The Cunard website currently shows up to 60 days for a refund. Link to comment Share on other sites More sharing options...
Fayecruises Posted April 2, 2020 #1238 Share Posted April 2, 2020 just FYI This refund form does not apply for world cruisers like myself who were on the QM2 in Fremantle Australia Link to comment Share on other sites More sharing options...
bazzaw Posted April 2, 2020 #1239 Share Posted April 2, 2020 12 hours ago, devonport said: I have heard rumours or 60 day wait? No rumours - it was quite specific on the Cunard advice. Link to comment Share on other sites More sharing options...
speedwell Posted April 2, 2020 #1240 Share Posted April 2, 2020 QM2 now en route to Southampton - currently doing 23knts Link to comment Share on other sites More sharing options...
KetoCruiser Posted April 2, 2020 #1241 Share Posted April 2, 2020 17 hours ago, oskidunker said: Agree. I would take the cash. 17 hours ago, Canuker said: If and when they start cruising again, can you imagine the lineups at the purser's desk, with all these 'trust us, it's automatically credited to your account'? I wouldn't be an onboard "guest services" employee for all the tea in China. It all presupposes that the land-side administration know what they're doing and get it all right, up front. Just like their website. I was watching one of the YouTube cruise bloggers who made a good point that with all this FCC about, it’s likely that when the cruise lines do start operating again then it may be difficult to get on the more popular cruises. The cruise lines are likely to also hike the prices up and you will find your FCC not going as far as you thought. He suggested taking land based holidays until things settle down again 12 to 18 months. We will be taking the cash with Cunard as we have cancelled cruises with Princess and FCC with them can be transferred to an existing booking and we have one booked in Oct 21. Link to comment Share on other sites More sharing options...
Rare david,Mississauga Posted April 2, 2020 #1242 Share Posted April 2, 2020 28 minutes ago, KetoCruiser said: I was watching one of the YouTube cruise bloggers who made a good point that with all this FCC about, it’s likely that when the cruise lines do start operating again then it may be difficult to get on the more popular cruises. The cruise lines are likely to also hike the prices up and you will find your FCC not going as far as you thought. He suggested taking land based holidays until things settle down again 12 to 18 months. We will be taking the cash with Cunard as we have cancelled cruises with Princess and FCC with them can be transferred to an existing booking and we have one booked in Oct 21. I certainly won't predict the future, but after reading the comments attributed to the cruise blogger the situation could be the exact opposite. There could be a huge number of people reluctant to book a cruise. They may remember the rapid spread of disease; some ships wandering the seas looking for a port that will allow them to dock; passengers who have been off-loaded at ports prior to their destination; other passengers abandoned thousands of miles from home by the cruise line after voyages were cancelled. There could be some great deals if there are far more cabins to fill than potential passengers. Although we can hardly wait to get back on a Cunard ship, for the purposes of travel insurance I can't book anything as long as the two advisories from the Canadian government are in effect - and there is no end in sight for that. Link to comment Share on other sites More sharing options...
larrythelabrador Posted April 2, 2020 #1243 Share Posted April 2, 2020 Well, here's my situation, Alaska cruise in June, deposit paid & also flights & hotels paid in full through TA, they want the cruise balance of just under £4k tomorrow or we lose the £1200 already paid. We know the cruise cannot take place as per the Cnadian government website butt Cunard are still listing it! Do we pay the balance on a credit card or.........? Link to comment Share on other sites More sharing options...
Rare oskidunker Posted April 2, 2020 #1244 Share Posted April 2, 2020 i would not give them more money. I would imagine they will have to refund the deposit once the cruise is cancelled. Maybe don't cancel just let them do that. Link to comment Share on other sites More sharing options...
mattswiss Posted April 2, 2020 #1245 Share Posted April 2, 2020 Had to cancel our TA cruise. I just rebooked for a 21 day cruise end of March 2021. since I had not gotten the future cruise credit (cancelled 3/12/2019) I could hold the room and cruise until it arrives with no money due at this point. We still get the 60% previous cruise fare cash back. They told me 60 days! Q5, $900 on Board Credit, free Drinks and Gratuities I recommend to book your future cruise as soon as possible. They had 1 Q5 room left for Dubai - Southampton. No Princess Grill. Everybody is rebooking, so 2021 will be sold out soon. Link to comment Share on other sites More sharing options...
Rare oskidunker Posted April 2, 2020 #1246 Share Posted April 2, 2020 Not booking anything until this thing is over or there is a vaccine. I can take land vacations if cruise prices are too high. Link to comment Share on other sites More sharing options...
alc13 Posted April 2, 2020 #1247 Share Posted April 2, 2020 What is the cancellation policy if you book a cruise with FCC, does anyone know? Link to comment Share on other sites More sharing options...
Bigmike911 Posted April 2, 2020 #1248 Share Posted April 2, 2020 Simon Palethorpe, Cunard is on a You Tube video announcing that they will not sail before 15 May this year. Link to comment Share on other sites More sharing options...
alc13 Posted April 2, 2020 #1249 Share Posted April 2, 2020 30 minutes ago, Bigmike911 said: Simon Palethorpe, Cunard is on a You Tube video announcing that they will not sail before 15 May this year. That is what is known as a safe bet. Link to comment Share on other sites More sharing options...
Guest SilverHengroen Posted April 2, 2020 #1250 Share Posted April 2, 2020 27 minutes ago, Bigmike911 said: Simon Palethorpe, Cunard is on a You Tube video announcing that they will not sail before 15 May this year. Even that seems optimistic. At best, sailings may resume in the final quarter of the year, at worst well into next year. It depends on how long it takes for it to be deemed safe to start shipping people internationally - particularly when that travel is non essential. Getting insurance is going to be quite difficult before antiviral drugs at the bare minimum are available in quantity. Then, of course, there's the simple logistics of getting ships back fully crewed, stocked, and in position to pick up what's left of their schedules for this year. Link to comment Share on other sites More sharing options...
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