Rare MMDown Under Posted February 16, 2020 #26 Share Posted February 16, 2020 Check Princess Face Book Page, which says a compensation package is coming for cancellations on or after 20/1/20. Princess Thread Link to comment Share on other sites More sharing options...
possum52 Posted February 16, 2020 #27 Share Posted February 16, 2020 3 hours ago, ANagy said: My parents have been on many cruises worldwide. Always with Princess. Once on a month-long trip around the world. They've even taken me with them several times. They were booked on this 21 night Sapphire Princess Southeast Asia cruise out of Singapore. Literally one day prior to departing from Oregon, they decided to see their doctor due to their fear over the exploding cases of covid-19 in the region they were about to explore. Their doctor told them that considering their age and my father's compromised immune system, they better cancel their trip. He provided a letter memorializing his advice. They cancelled their trip and submitted the doctor's letter with their request for a refund. They received a denial of their claim from Princess Cruises' underwriter AON stating that since they weren't sick or dead and didn't have a severe illness or death of a family member, they didn't qualify for a refund. Then, as Princess clearly recognized the danger of possible covid-19 transmission in Asia/Singapore/Thailand/Vietnam and their Diamond Princess ship quarantined in Japan with 218 cases of coronavirus infected passengers on board, they cancelled the second half of their voyage with a one-day notice. My parents were so glad that they didn't have to go through the inconvenience a mid-trip termination of their cruise would've entailed. So far, their claim for reimbursement is still denied and only their shore excursions have been refunded. I can't imagine how such business practices benefits Princess' reputation. When did your parents cancel their cruise? This is from fb Princess page an hour ago - Updated Cancellation Policy: Guests booked on an Asia cancelled cruise, and have cancelled their booking on or after January 20, 2020, will receive details on a compensation package in the coming weeks. Leigh Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #28 Share Posted February 19, 2020 My BRILLIANT Travel Agency , Isabel Travel, has managed to get me a 100% refund, after weeks of Crystal refusing ! I was tearing my hair out at loosing $10,000. Now I can sleep at night! 1 Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #29 Share Posted February 19, 2020 ..although based in the US, and I am in Australia, Isabel Travel knows all about Aussie Consumer Law--and persuaded Crystal to change its mind! It just shows how important a TA is. When the chips are down you need someone to tirelessly fight for you. 1 Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #30 Share Posted February 19, 2020 Pleased to hear you managed to get a refund. She is an excellent TA, we book through her as well. Note that we are not allowed to mention TA's by name on Cruise Critic so your latest posts may get removed. Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #31 Share Posted February 19, 2020 Oh, sorry I didn't realise this thank you! yes, Oleg and Isabel just worked tirelessly to get Crystal to do the right thing. 1 Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #32 Share Posted February 19, 2020 I must admit your success is making me feel a bit more positive about our upcoming trip on Crystal Symphony in May. It's a big one, a 26 night Western Europe B2B2B. If that gets cancelled we would definitely need a full refund. Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #33 Share Posted February 19, 2020 Oh that will be a lovely cruise! I"m sure you'll be fine and it will not get cancelled. But if you've booked through Isabel and Oleg you can't do better. They will fight for you if need be. 1 Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #34 Share Posted February 19, 2020 Yes, they are great. We met them on the Panama Canal cruise we did in 2018. They also got me a fantastic refare saving on Princess Med cruise we did in 2017. Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #35 Share Posted February 19, 2020 You've got to be joking! I was on that cruise with my Son, Sam. My name is Dawn--and yours?? I'm sure we must have met! Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #36 Share Posted February 19, 2020 And you are in Sydney? Im in downsouth WA ( MG area) Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #37 Share Posted February 19, 2020 (edited) 6 minutes ago, Elizabethbea said: You've got to be joking! I was on that cruise with my Son, Sam. My name is Dawn--and yours?? I'm sure we must have met! I'm Julie and, yes, from Sydney. We were regular trivia players and tended to spend the afternoons poolside. I have short silver hair. Edited February 19, 2020 by OzKiwiJJ Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #38 Share Posted February 19, 2020 Sam and I played Trivia every day that it was on. Im trying to remember what we called ourselves--too many cruises ago to remember ! I am blond, played in a team with a lady who was a real old time cruiser called Barbara, I recall Trivia was in Galaxy then? Sam is tall dark handsome ! ( Well he is my son!!) 1 Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #39 Share Posted February 19, 2020 We were the Random Answer Generators. One of the noisy teams. 🤣 We won a few times. Us after the Illuminate show. 1 Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #40 Share Posted February 19, 2020 I can't recall seeing you on the ship but I'm sure we probably crossed paths a few times. It was a great cruise. Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #41 Share Posted February 19, 2020 Yes , it was. Maybe you will come on the Xmas cruise? Isabel and Oleg are on it ... Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #42 Share Posted February 19, 2020 No, that one was too expensive for us. We mostly cruise Princess, Crystal cruises are special treats for us. Link to comment Share on other sites More sharing options...
Rare Stickman1990 Posted February 19, 2020 #43 Share Posted February 19, 2020 1 hour ago, Elizabethbea said: You've got to be joking! I was on that cruise with my Son, Sam. My name is Dawn--and yours?? I'm sure we must have met! Yes - I remember you and Sam - it was great that Greg and Andrea could team up with Sam - they reduced the average age on that Voyage by a massive amount We enjoyed some great nights in the Avenue together! Link to comment Share on other sites More sharing options...
Elizabethbea Posted February 19, 2020 Author #44 Share Posted February 19, 2020 Yes! Didn't we? Great cruise--and wonderful that the youngies enjoyed it as much as we did! 1 Link to comment Share on other sites More sharing options...
Rare Stickman1990 Posted February 19, 2020 #45 Share Posted February 19, 2020 (edited) We just got off Crystal Serenity in Auckland today so are of course struggling to come to grips with life back on land 😂 Rest assures the onboard Crystal product is at an all time high! Can’t wait to get back on Symphony in a couple of months - with OZKiwiJJ! Edited February 19, 2020 by Stickman1990 Link to comment Share on other sites More sharing options...
Rare OzKiwiJJ Posted February 19, 2020 #46 Share Posted February 19, 2020 2 minutes ago, Stickman1990 said: We just got off Crystal Serenity in Auckland today so are of course struggling to come to grips with life back on land 😂 Rest assures the onboard Crystal product is at an all time high! Cant wait to get back on Symphony in a couple of months - with OZKiwiJJ! 👍 Link to comment Share on other sites More sharing options...
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