Rare psternklar Posted February 18, 2020 #1 Share Posted February 18, 2020 Hello, I was on the recent Anthem delayed sailing, I have not yet received reimbursement for hotel expenses. I did receive an email stating the expenses were being paid. Has anyone received their reimbursement yet? I also have not received my future cruise credit yet, anyone received that as well? Thanks. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 18, 2020 #2 Share Posted February 18, 2020 What was the process to claim reimbursement for the hotel stay? Link to comment Share on other sites More sharing options...
Rare psternklar Posted February 18, 2020 Author #3 Share Posted February 18, 2020 14 minutes ago, Milwaukee Eight said: What was the process to claim reimbursement for the hotel stay? Emailed receipt to RCCL. Received email back 2-3 days later stating credit issued. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 18, 2020 #4 Share Posted February 18, 2020 1 minute ago, psternklar said: Emailed receipt to RCCL. Received email back 2-3 days later stating credit issued. Timeframe? Link to comment Share on other sites More sharing options...
Rare psternklar Posted February 18, 2020 Author #5 Share Posted February 18, 2020 Just now, Milwaukee Eight said: Timeframe? The email stated it was issued to credit card that day, about 1 week ago. Link to comment Share on other sites More sharing options...
dbancroft Posted February 18, 2020 #6 Share Posted February 18, 2020 We had our FCC emailed to us last Friday while on cruise. Link to comment Share on other sites More sharing options...
stevea36 Posted February 18, 2020 #7 Share Posted February 18, 2020 RCI Usually issues the credit when they tell you they do, however your credit card institution may no yet have posted it. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 18, 2020 #8 Share Posted February 18, 2020 2 minutes ago, psternklar said: The email stated it was issued to credit card that day, about 1 week ago. I use a debit/credit card in most cases with Royal. It typically takes some time for my bank to issue the refund. I want to say 5-10 days. Link to comment Share on other sites More sharing options...
Rare psternklar Posted February 18, 2020 Author #9 Share Posted February 18, 2020 Just got off the phone with RCCL. They are "backed up" and are processing refunds, FCC 'as fast as they can". No ETA available. Link to comment Share on other sites More sharing options...
sellwingri Posted February 18, 2020 #10 Share Posted February 18, 2020 Haven’t gotten my hotel or airfare reimbursement yet. I just got my cruise refund today. Link to comment Share on other sites More sharing options...
Rare psternklar Posted February 18, 2020 Author #11 Share Posted February 18, 2020 25 minutes ago, sellwingri said: Haven’t gotten my hotel or airfare reimbursement yet. I just got my cruise refund today. I received my refundable OBC today as well. Hopefully the FCC and hotel reimbursement will come soon despite being told they would come by Feb 14 at 6pm. Link to comment Share on other sites More sharing options...
Rare psternklar Posted February 20, 2020 Author #12 Share Posted February 20, 2020 Finally received the hotel reimbursement. Still waiting for promised FCC. Customer service not of any help. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 20, 2020 #13 Share Posted February 20, 2020 10 minutes ago, psternklar said: Finally received the hotel reimbursement. Still waiting for promised FCC. Customer service not of any help. So, exactly how long did it take for hotel reimbursement after they received your hotel receipts? Link to comment Share on other sites More sharing options...
Rare psternklar Posted February 20, 2020 Author #14 Share Posted February 20, 2020 1 hour ago, Milwaukee Eight said: So, exactly how long did it take for hotel reimbursement after they received your hotel receipts? About 2 weeks. The problem is that RCCL was not keeping their promised timeline and customer service had no information. Link to comment Share on other sites More sharing options...
reallyitsmema Posted February 20, 2020 #15 Share Posted February 20, 2020 1 hour ago, Milwaukee Eight said: So, exactly how long did it take for hotel reimbursement after they received your hotel receipts? This "delayed" hotel reimbursement is for the February 7th Anthem sailing. Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 20, 2020 #16 Share Posted February 20, 2020 (edited) 18 minutes ago, psternklar said: About 2 weeks. The problem is that RCCL was not keeping their promised timeline and customer service had no information. What was the promised timeline? You haven’t given any specifics. About this..... Exactly how many days from Royals confirmed receipt of receipts did your refund show up? As asked before, was this a debit/credit card? About 2 weeks, 10 days? I know debit/credit cards take their time about releasing funds and they don’t count weekends. Edited February 20, 2020 by Milwaukee Eight Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 20, 2020 #17 Share Posted February 20, 2020 1 minute ago, reallyitsmema said: This "delayed" hotel reimbursement is for the February 7th Anthem sailing. Understood but counter shouldn’t start for hotel until receipts are confirmed at Royal. Then the counter starts. Banks can and do often hold refunds for up to 10 days. Especially if using a bank debit/credit card. Link to comment Share on other sites More sharing options...
reallyitsmema Posted February 20, 2020 #18 Share Posted February 20, 2020 6 minutes ago, Milwaukee Eight said: Understood but counter shouldn’t start for hotel until receipts are confirmed at Royal. Then the counter starts. Banks can and do often hold refunds for up to 10 days. Especially if using a bank debit/credit card. Above they say they were supposed to received by February 14th. Either way, it hasn't even been two weeks since this ship was supposed to sail and there was a Federal holiday in that time. Not seeing the "delay". 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted February 20, 2020 #19 Share Posted February 20, 2020 6 minutes ago, reallyitsmema said: Above they say they were supposed to received by February 14th. Either way, it hasn't even been two weeks since this ship was supposed to sail and there was a Federal holiday in that time. Not seeing the "delay". Neither am I and my point. Thanks Link to comment Share on other sites More sharing options...
dbancroft Posted February 22, 2020 #20 Share Posted February 22, 2020 Just a short update to hotel reimbursement we sent copy of receipt to RCCL on Sunday evening. Monday morning received an email from Royal customer service accepting our receipt and refund should come within 5 to 10 days. Our refund was posted last night to our credit card on file. Hopefully others get their reimbursements as easily as us. Link to comment Share on other sites More sharing options...
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