coconutmonkey Posted March 3, 2020 #1 Share Posted March 3, 2020 I am new to sailing with HAL. I faxed my shareholders credit info today and received an email back that the shareholder credit has been applied. When I log into my bookings I do not see it and do not know how much it is for a 14 day sailing? Where do I find this on my booking? Can I apply this shareholders credit to shore excursion bookings, buying a drink package or buying specialty dining now? If not, when I can I apply it to onboard purchases? Thanks so much. Link to comment Share on other sites More sharing options...
Rare FlaMariner Posted March 3, 2020 #2 Share Posted March 3, 2020 It does not show up on your online booking. Get your TA to confirm, they know and can view it. It's a credit on your onboard account......you will see it there once on the ship and yes, you can use it for anything that is billed to your onboard account. (It's a great benefit) Link to comment Share on other sites More sharing options...
YXU AC*SE Posted March 3, 2020 #3 Share Posted March 3, 2020 (edited) Welcome to HAL. (1) for 14 days or greater it is 250$USD (2 a) if you have booked through HAL it will show up on your booking. Log into HAL, select MY BOOKINGS, select your booking, then select MANAGE PAYMENTS. I'd ship a screenshot, but alas, i don't have a current booking. (2 b) if you have booked through a TA, it will be available for them to see in POLAR - HAL's GDS -- they will confirm and re-print your booking summary for you specifying your OBCs. (3) Credit may be used for anything onboard, except it 'cannot be used for casino credits/charges and gratuities charged to your onboard account' per https://www.carnivalcorp.com/static-files/50351a91-4dc0-4f6b-bfec-684647e6129f. While i don't have casino spend, i haven't had my hotel service charge excluded either, so it seems a bit flexible in my experience. Hope this helps, Scott. Edited March 3, 2020 by YXU AC*SE Link to comment Share on other sites More sharing options...
canadianbear Posted March 3, 2020 #4 Share Posted March 3, 2020 I take a printed copy of the email confirmation as one time just showing my email on my phone wasn’t good enough for them and they said it didn’t show on their end. Took a couple of days but was credited. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted March 3, 2020 #5 Share Posted March 3, 2020 Our TA gives us a copy of all the shipboard credit we are due from various sources. It does not show up on HAL's site. Then I make a couple of extra copies to take with us -- have had problems with HAL a couple of times. You can not use the shipboard credit until you are on the ship. Then it can be used for anything except the casino. Link to comment Share on other sites More sharing options...
AlanF65 Posted March 3, 2020 #6 Share Posted March 3, 2020 (edited) I see it on my TA's site, I can't see it on the HAL site, there is a list of OBC, some from HAL, some from the TA and this one for the shareholder credit Edited March 3, 2020 by AlanF65 Link to comment Share on other sites More sharing options...
coconutmonkey Posted March 4, 2020 Author #7 Share Posted March 4, 2020 Thanks everyone for the great information! I will contact my TA for a statement and wait to spend till onboard. Link to comment Share on other sites More sharing options...
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