athe0007 Posted March 12, 2020 #1 Share Posted March 12, 2020 I've gotten two emails from Carnival. The first said you can cancel up to 48 hours in advance and the second said 30 days. The second also said that you can cancel online using "My Cruise Manager," but I can't find an option to do so. Does anyone know what's going on? If you call them it just hangs up on you. Link to comment Share on other sites More sharing options...
capriccio Posted March 12, 2020 #2 Share Posted March 12, 2020 While waiting for answers here, it would be best to post this on the Carnival specific board for more responses: https://boards.cruisecritic.com/forum/133-carnival-cruise-lines/ 1 Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #3 Share Posted March 12, 2020 (edited) I've gotten two emails from Carnival. The first said you can cancel up to 48 hours in advance and the second said 30 days. The second also said that you can cancel online using "My Cruise Manager," but I can't find an option to do so. Does anyone know what's going on? If you call them it just hangs up on you. Edited March 13, 2020 by Host Kat OP's threads merged & now on the correct forum. Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #4 Share Posted March 12, 2020 1 minute ago, athe0007 said: I've gotten two emails from Carnival. The first said you can cancel up to 48 hours in advance and the second said 30 days. The second also said that you can cancel online using "My Cruise Manager," but I can't find an option to do so. Does anyone know what's going on? If you call them it just hangs up on you. When are you cruising? Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #5 Share Posted March 12, 2020 1 minute ago, jimbo5544 said: When are you cruising? April 2nd Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #6 Share Posted March 12, 2020 1 minute ago, athe0007 said: April 2nd My guess is you booked online, there are posts that talk to where on the cruise manager page it is. Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #7 Share Posted March 12, 2020 Just now, jimbo5544 said: My guess is you booked online, there are posts that talk to where on the cruise manager page it is. Yes, we booked on line. I found the Cruise Manager, but couldn't find an option to cancel. Where are these posts? Thanks for your reply. Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #8 Share Posted March 12, 2020 Just now, athe0007 said: Yes, we booked on line. I found the Cruise Manager, but couldn't find an option to cancel. Where are these posts? Thanks for your reply. I will take a quick look Link to comment Share on other sites More sharing options...
Rare 1kaper Posted March 12, 2020 #9 Share Posted March 12, 2020 (edited) I tried to go into my cruise manage to tell you where (it is difficult to find) but I can't even log in right now. Sorry. Edited March 12, 2020 by 1kaper 1 Link to comment Share on other sites More sharing options...
bury me at sea Posted March 12, 2020 #10 Share Posted March 12, 2020 Once in your Cruise Manager look under Balance Details, or something that contains the word balance. Then scroll way down to cancellation. 2 Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #11 Share Posted March 12, 2020 Just now, bury me at sea said: Once in your Cruise Manager look under Balance Details, or something that contains the word balance. Then scroll way down to cancellation. Thanks.... Link to comment Share on other sites More sharing options...
TechDiva Posted March 12, 2020 #12 Share Posted March 12, 2020 Something is going on with the website. I was finally able to log in but now I can't access my booking (my cruse is for May). 1 Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #13 Share Posted March 12, 2020 (edited) 7 minutes ago, jimbo5544 said: Thanks.... I found this, but for a different cruise it just says:$889.28 Balance due by Jul 14, 2020 View cancellation information If you cancel your booking today, the penalty amount would be $250.00. Edited March 12, 2020 by athe0007 Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #14 Share Posted March 12, 2020 I guess there is something going on with the website. It just kicked me out. Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #15 Share Posted March 12, 2020 Now: OH... UM, OOPS? Looks like we’re experiencing a problem with carnival.com. Sorry! We’re already working on fixing it up — check back a little bit later, or give us a call now at 1-888-CARNIVAL. Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #16 Share Posted March 12, 2020 "...give us a call now at 1-888-CARNIVAL." Ha, ha, ha. 1 1 Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #17 Share Posted March 12, 2020 15 minutes ago, athe0007 said: I found this, but for a different cruise it just says:$889.28 Balance due by Jul 14, 2020 View cancellation information If you cancel your booking today, the penalty amount would be $250.00. They are explaining the charges, the 250 can be used as a future credit. In the future, uses a TA or PVP, they are the experts. Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #18 Share Posted March 12, 2020 They are inundated 1 Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #19 Share Posted March 12, 2020 2 minutes ago, jimbo5544 said: They are explaining the charges, the 250 can be used as a future credit. In the future, uses a TA or PVP, they are the experts. Thanks for the reply. What's "PVP?" Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #20 Share Posted March 12, 2020 Just now, athe0007 said: Thanks for the reply. What's "PVP?" Personal Vacation Planner, they are tied to Carnival, but ast as your travel agent for Carnival cruising. Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #21 Share Posted March 12, 2020 (edited) And these people cost you nothing, a win win, and they do all the heavy lifting Edited March 12, 2020 by jimbo5544 1 Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #22 Share Posted March 12, 2020 1 minute ago, jimbo5544 said: Personal Vacation Planner, they are tied to Carnival, but ast as your travel agent for Carnival cruising. But don't you have to access them through the Carnival phone number? That doesn't seem to be working currently. Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #23 Share Posted March 12, 2020 4 minutes ago, athe0007 said: But don't you have to access them through the Carnival phone number? That doesn't seem to be working currently. They are both overloaded, keep trying, you have a little time, I would keep trying sporadically, maybe late in the evening online. Link to comment Share on other sites More sharing options...
athe0007 Posted March 12, 2020 Author #24 Share Posted March 12, 2020 2 minutes ago, jimbo5544 said: They are both overloaded, keep trying, you have a little time, I would keep trying sporadically, maybe late in the evening online. We haven't made a decision yet. I'm just confused by the conflicting info, 48 hours or 30 days. Wow!!! Just got this headline notice, "Princess Cruises just suspended its operations for 2 months due to coronavirus"https://www.businessinsider.com/coronavirus-princess-cruises-suspends-operations-2-months-covid-19-2020-3?utm_source=notification&utm_medium=referral Link to comment Share on other sites More sharing options...
Rare jimbo5544 Posted March 12, 2020 #25 Share Posted March 12, 2020 Just now, athe0007 said: We haven't made a decision yet. I'm just confused by the conflicting info, 48 hours or 30 days. Wow!!! Just got this headline notice, "Princess Cruises just suspended its operations for 2 months due to coronavirus"https://www.businessinsider.com/coronavirus-princess-cruises-suspends-operations-2-months-covid-19-2020-3?utm_source=notification&utm_medium=referral They are talking about separate things, the cruising world is in a very dynamic state. Link to comment Share on other sites More sharing options...
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