cellfree Posted March 14, 2020 #1 Share Posted March 14, 2020 Anyone else having my this problem: under Booking Information it asks for your choice, either 125% FCC or Full Refund, then it asks for Ship, Date, etc. However I am not able to enter Ship Name. I have tried on both a laptop and tablet. Link to comment Share on other sites More sharing options...
OttawaTraveler Posted March 14, 2020 #2 Share Posted March 14, 2020 Yes, I get the same thing. Link to comment Share on other sites More sharing options...
cellfree Posted March 14, 2020 Author #3 Share Posted March 14, 2020 Well I am glad to hear that it is not only me - must be a glitch - am sure it will eventually be worked out. Link to comment Share on other sites More sharing options...
Talex831 Posted March 14, 2020 #4 Share Posted March 14, 2020 12 hours ago, cellfree said: Anyone else having my this problem: under Booking Information it asks for your choice, either 125% FCC or Full Refund, then it asks for Ship, Date, etc. However I am not able to enter Ship Name. I have tried on both a laptop and tablet. Both my sister and I were able to get the form to go through after several attempts. We did so within an hour of MSC announcing and posting the form however. I'm sure their system is slammed right now. If you can't get it today, try in the wee hours of the morning when most people are sleeping and not online. Link to comment Share on other sites More sharing options...
cellfree Posted March 14, 2020 Author #5 Share Posted March 14, 2020 Success - at least for submitting form - now it is wait and see. Link to comment Share on other sites More sharing options...
shipgeeks Posted March 14, 2020 #6 Share Posted March 14, 2020 I just submitted ours through a link our TA sent us on behalf of MSC. Easiest form I've ever done, and confirmation email came in in about 30 seconds. Link to comment Share on other sites More sharing options...
lovetoholiday Posted March 14, 2020 #7 Share Posted March 14, 2020 Can I ask, did they email you a form to fill out? Or did you need to request it? How long after your cancelled cruise? I'm in the UK and just returned from our -cancelled on the day we boarded - cruise on the Grandiosa and wondering if this is what we will receive too. We were told that we would receive either refund or credit, but not told how this would happen, so curious to find out, I know it's early days yet as this only happened on Thursday. Thank you. Link to comment Share on other sites More sharing options...
Tara619 Posted March 14, 2020 #8 Share Posted March 14, 2020 I filled out the form yesterday and still have not gotten a confirmation email. I took screenshots though. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
shipgeeks Posted March 14, 2020 #9 Share Posted March 14, 2020 Our link to the form came in an email from our TA, who had booked our cruises. The confirmation came from MSC. Link to comment Share on other sites More sharing options...
cellfree Posted March 15, 2020 Author #10 Share Posted March 15, 2020 The form I used is on the US website - msccruisesusa.com. Link to comment Share on other sites More sharing options...
lovetoholiday Posted March 15, 2020 #11 Share Posted March 15, 2020 1 hour ago, cellfree said: The form I used is on the US website - msccruisesusa.com. Thanks, I've now looked on the USA site and see the form. Unfortunately there is nothing like that on the UK site - yet anyway - maybe - hopefully - they will add it . Link to comment Share on other sites More sharing options...
cellfree Posted March 15, 2020 Author #12 Share Posted March 15, 2020 lovetoholiday - sorry I was so long to respond, usually I am quicker, glad you found it, but do hope one shows up for you. Link to comment Share on other sites More sharing options...
lovetoholiday Posted March 15, 2020 #13 Share Posted March 15, 2020 4 hours ago, cellfree said: lovetoholiday - sorry I was so long to respond, usually I am quicker, glad you found it, but do hope one shows up for you. No problem, and thank you. Now I know what I am looking for I will watch out for it on the UK site. Link to comment Share on other sites More sharing options...
Rob-Bob Posted March 16, 2020 #14 Share Posted March 16, 2020 I applied for my refund yesterday. I am in the USA. Went through very quickly and I received an e-mail an hour later that said my request had been processed and it may take up to 60 days for our refund to appear on our credit card. 1 Link to comment Share on other sites More sharing options...
jules815 Posted March 16, 2020 #15 Share Posted March 16, 2020 I took the 125% FCC. I received a confirmation email almost immediately. However, the number associated with that email isn't what you use at time of rebooking to get your credit. I rebooked this morning over the phone, and had to give a deposit, just like it's a brand new booking (which it is). Once I receive the certificate (says it could take up to 60 days), I'll be able to apply it to the new reservation. We were originally sailing in April, and now we've pushed it out to October. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now