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WINDSURF ARRIVES AT PORT ST MAARTEN 3/14

2LoveToTravel

By 2LoveToTravel,
in Windstar Cruises

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LTCOP

LTCOP

Posted
Posted

We were supposed to board the Windsurf this morning.  Feeling a little sad seeing her in port knowing we should be there....

 

Also wishing the best for the crew and staff and everyone as we make our way through all of this.

 

Pam

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Misty Morning

Misty Morning

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We were on  same cruise. Was a very sad sight this morning as they were putting away everything in order to get ready for their no passenger crossing to Lisbon. Crew are all going back home but we spoke to several and a lot of them saw a silver lining in all of this as they will get to see their families. Let's hope all this nonsense ends quickly

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Misty Morning

Misty Morning

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Posted

Finally back home and now starting self imposed 14 day quarantine as required by government of Canada.  Cruise was great and will be posting a review shortly but there were a few glitches this time around especially with tender service more specifically with bridge staff who control the tender operations. What we have noticed over the years is that our anchorages get further and further away from the the tender docks at the ports and thus the voyages are longer but Windstar does not seem to add a third tender (maybe only at the start of the day) which made for a long wait of over an hour to get back from St Barth.  On our last day in Antigua, last tender was at 4h30. There were approx 12 of us waiting when a tender showed up at 4h15 but did not go back to the ship at 4h30 as there were 12 passengers still on the island.  The Bridge staff did not let the tender back until all passengers were in which did not happen until 5h15.  There were a lot of upset guests with some that had spa appointments they would not be able to meet and get charged on because of this.  Everyone on the dock could not believe the attitude of the Bridge staff (we were told the 2nd officer was on duty).  The Security guard at the dock told the officer ( and some guests also spoke directly to the officer on the walkie talkie) that the guests were pissed and all over him but the officer did not release the tender.  Not only that, the staff knew the 12 would not be there for a while so it would have been so simple to take us back and get the tender to come back to pick up the late guests.  By doing this they accommodated the late guests but got 12 very upset guests. It would have been so simple to get the tender to do one more run. All guests would have been happy.  I tried  to go to the Bridge once we left port, but it was conveniently closed when it was supposed to be accessible, probably because the security guard told us to complain to the Bridge.

 

 Not only that, we discussed this issue with chief engineer (Arnauld from France) who we bumped into as he was having a drink in Compass Rose. Although he is not involved directly in the Tender operations, he was condescending and did not even acknowledge here could have been an issue and would not even apologize.  Complained to reception and they acknowledged my complaint and we tried to speak to Staff Captain but he was not available.  Will vent out my frustration on this issue in our survey. Maybe the Bridge staff needs more training on customer service I am sure if the officer had been on the dock, he would have felt the guest pressure, but up there in the ivory tower, they can wash their hands and say this is for security reasons, what a bunch of baloney!  This did not end the trip on a high note

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Chipshot from Michigan

Chipshot from Michigan

Posted
Posted
On 3/15/2020 at 10:45 AM, Misty Morning said:

Finally back home and now starting self imposed 14 day quarantine as required by government of Canada.  Cruise was great and will be posting a review shortly but there were a few glitches this time around especially with tender service more specifically with bridge staff who control the tender operations. What we have noticed over the years is that our anchorages get further and further away from the the tender docks at the ports and thus the voyages are longer but Windstar does not seem to add a third tender (maybe only at the start of the day) which made for a long wait of over an hour to get back from St Barth.  On our last day in Antigua, last tender was at 4h30. There were approx 12 of us waiting when a tender showed up at 4h15 but did not go back to the ship at 4h30 as there were 12 passengers still on the island.  The Bridge staff did not let the tender back until all passengers were in which did not happen until 5h15.  There were a lot of upset guests with some that had spa appointments they would not be able to meet and get charged on because of this.  Everyone on the dock could not believe the attitude of the Bridge staff (we were told the 2nd officer was on duty).  The Security guard at the dock told the officer ( and some guests also spoke directly to the officer on the walkie talkie) that the guests were pissed and all over him but the officer did not release the tender.  Not only that, the staff knew the 12 would not be there for a while so it would have been so simple to take us back and get the tender to come back to pick up the late guests.  By doing this they accommodated the late guests but got 12 very upset guests. It would have been so simple to get the tender to do one more run. All guests would have been happy.  I tried  to go to the Bridge once we left port, but it was conveniently closed when it was supposed to be accessible, probably because the security guard told us to complain to the Bridge.

 

 Not only that, we discussed this issue with chief engineer (Arnauld from France) who we bumped into as he was having a drink in Compass Rose. Although he is not involved directly in the Tender operations, he was condescending and did not even acknowledge here could have been an issue and would not even apologize.  Complained to reception and they acknowledged my complaint and we tried to speak to Staff Captain but he was not available.  Will vent out my frustration on this issue in our survey. Maybe the Bridge staff needs more training on customer service I am sure if the officer had been on the dock, he would have felt the guest pressure, but up there in the ivory tower, they can wash their hands and say this is for security reasons, what a bunch of baloney!  This did not end the trip on a high note

Sounds consistent with some of our experiences in December.  Step it up, Windstar.

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  • 1 month later...
sb44

sb44

Posted
Posted

That's the Pride next to her and the Star is there too! Wonder if they'll go to Europe this summer or just wait there for the winter season. Of course we have hurricane season coming up June 1st!

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minidonuts85

minidonuts85

Posted
Posted

Some crew movements taking place it seems. From a crew member on the Surf,  "Most of the crew of the Windsurf and Windstar will transfer tomorrow to Star Pride going to Lisbon and Windsurf and Windstar will sail on the 29th going to Panama".

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