2LoveToTravel Posted March 14, 2020 #1 Share Posted March 14, 2020 Our favorite ship Windsurf has just arrived at Port St Maarten. Wonder where she will be during this hiatus. We wish Windstar staff and crew well as they pause operations, and look forward to their resuming their itineraries. 1 Link to comment Share on other sites More sharing options...
LTCOP Posted March 14, 2020 #2 Share Posted March 14, 2020 We were supposed to board the Windsurf this morning. Feeling a little sad seeing her in port knowing we should be there.... Also wishing the best for the crew and staff and everyone as we make our way through all of this. Pam Link to comment Share on other sites More sharing options...
Misty Morning Posted March 14, 2020 #3 Share Posted March 14, 2020 We were on same cruise. Was a very sad sight this morning as they were putting away everything in order to get ready for their no passenger crossing to Lisbon. Crew are all going back home but we spoke to several and a lot of them saw a silver lining in all of this as they will get to see their families. Let's hope all this nonsense ends quickly Link to comment Share on other sites More sharing options...
LTCOP Posted March 15, 2020 #4 Share Posted March 15, 2020 I was wondering about the crew. Good that they will get to go home and be with family. And I wondered where the ship would go too. Thanks for the update. Pam Link to comment Share on other sites More sharing options...
Misty Morning Posted March 15, 2020 #5 Share Posted March 15, 2020 Finally back home and now starting self imposed 14 day quarantine as required by government of Canada. Cruise was great and will be posting a review shortly but there were a few glitches this time around especially with tender service more specifically with bridge staff who control the tender operations. What we have noticed over the years is that our anchorages get further and further away from the the tender docks at the ports and thus the voyages are longer but Windstar does not seem to add a third tender (maybe only at the start of the day) which made for a long wait of over an hour to get back from St Barth. On our last day in Antigua, last tender was at 4h30. There were approx 12 of us waiting when a tender showed up at 4h15 but did not go back to the ship at 4h30 as there were 12 passengers still on the island. The Bridge staff did not let the tender back until all passengers were in which did not happen until 5h15. There were a lot of upset guests with some that had spa appointments they would not be able to meet and get charged on because of this. Everyone on the dock could not believe the attitude of the Bridge staff (we were told the 2nd officer was on duty). The Security guard at the dock told the officer ( and some guests also spoke directly to the officer on the walkie talkie) that the guests were pissed and all over him but the officer did not release the tender. Not only that, the staff knew the 12 would not be there for a while so it would have been so simple to take us back and get the tender to come back to pick up the late guests. By doing this they accommodated the late guests but got 12 very upset guests. It would have been so simple to get the tender to do one more run. All guests would have been happy. I tried to go to the Bridge once we left port, but it was conveniently closed when it was supposed to be accessible, probably because the security guard told us to complain to the Bridge. Not only that, we discussed this issue with chief engineer (Arnauld from France) who we bumped into as he was having a drink in Compass Rose. Although he is not involved directly in the Tender operations, he was condescending and did not even acknowledge here could have been an issue and would not even apologize. Complained to reception and they acknowledged my complaint and we tried to speak to Staff Captain but he was not available. Will vent out my frustration on this issue in our survey. Maybe the Bridge staff needs more training on customer service I am sure if the officer had been on the dock, he would have felt the guest pressure, but up there in the ivory tower, they can wash their hands and say this is for security reasons, what a bunch of baloney! This did not end the trip on a high note Link to comment Share on other sites More sharing options...
2LoveToTravel Posted March 15, 2020 Author #6 Share Posted March 15, 2020 Just an update on Windsurfs position. Today, Sunday, it appears that she is anchored off of St Maarten. I checked very early this morning and at 11:25 AM. Here is position. 1 Link to comment Share on other sites More sharing options...
minidonuts85 Posted March 15, 2020 #7 Share Posted March 15, 2020 If the Surf did continue with planned itineraries, most of us wouldn’t be allowed in anyway with this recently announced travel restriction. https://stmaartennews.com/government/eoc-update-travel-restrictions-st-maarten/Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
seawob Posted March 16, 2020 #8 Share Posted March 16, 2020 Thank you 2Lovetotravel. That's good information to have. How did you find it? Link to comment Share on other sites More sharing options...
2LoveToTravel Posted March 16, 2020 Author #9 Share Posted March 16, 2020 You can find positions of all ships on Cruisemapper.com. As well as their itineraries. Interesting site. Link to comment Share on other sites More sharing options...
Chipshot from Michigan Posted March 17, 2020 #10 Share Posted March 17, 2020 On 3/15/2020 at 10:45 AM, Misty Morning said: Finally back home and now starting self imposed 14 day quarantine as required by government of Canada. Cruise was great and will be posting a review shortly but there were a few glitches this time around especially with tender service more specifically with bridge staff who control the tender operations. What we have noticed over the years is that our anchorages get further and further away from the the tender docks at the ports and thus the voyages are longer but Windstar does not seem to add a third tender (maybe only at the start of the day) which made for a long wait of over an hour to get back from St Barth. On our last day in Antigua, last tender was at 4h30. There were approx 12 of us waiting when a tender showed up at 4h15 but did not go back to the ship at 4h30 as there were 12 passengers still on the island. The Bridge staff did not let the tender back until all passengers were in which did not happen until 5h15. There were a lot of upset guests with some that had spa appointments they would not be able to meet and get charged on because of this. Everyone on the dock could not believe the attitude of the Bridge staff (we were told the 2nd officer was on duty). The Security guard at the dock told the officer ( and some guests also spoke directly to the officer on the walkie talkie) that the guests were pissed and all over him but the officer did not release the tender. Not only that, the staff knew the 12 would not be there for a while so it would have been so simple to take us back and get the tender to come back to pick up the late guests. By doing this they accommodated the late guests but got 12 very upset guests. It would have been so simple to get the tender to do one more run. All guests would have been happy. I tried to go to the Bridge once we left port, but it was conveniently closed when it was supposed to be accessible, probably because the security guard told us to complain to the Bridge. Not only that, we discussed this issue with chief engineer (Arnauld from France) who we bumped into as he was having a drink in Compass Rose. Although he is not involved directly in the Tender operations, he was condescending and did not even acknowledge here could have been an issue and would not even apologize. Complained to reception and they acknowledged my complaint and we tried to speak to Staff Captain but he was not available. Will vent out my frustration on this issue in our survey. Maybe the Bridge staff needs more training on customer service I am sure if the officer had been on the dock, he would have felt the guest pressure, but up there in the ivory tower, they can wash their hands and say this is for security reasons, what a bunch of baloney! This did not end the trip on a high note Sounds consistent with some of our experiences in December. Step it up, Windstar. Link to comment Share on other sites More sharing options...
dandee2 Posted March 17, 2020 #11 Share Posted March 17, 2020 Link to comment Share on other sites More sharing options...
2LoveToTravel Posted March 17, 2020 Author #12 Share Posted March 17, 2020 I see. Back at the dock in St Maarten. What next for our lovely sailing yacht? Link to comment Share on other sites More sharing options...
dandee2 Posted March 17, 2020 #13 Share Posted March 17, 2020 They can take the next few months making her as beautiful as ever or an Hospital ship. I can see a few rough spot that need to be sandblasted and repainted LOL Link to comment Share on other sites More sharing options...
2LoveToTravel Posted March 22, 2020 Author #14 Share Posted March 22, 2020 Nice to see Windsurf lighted at night....Facebook says the crew are having a barbecue. Nice to see even though away from home they are having some fun aboard. 2 Link to comment Share on other sites More sharing options...
2LoveToTravel Posted April 25, 2020 Author #15 Share Posted April 25, 2020 Just checked into the St Maarten webcam and our favorite ship....the Windsurf. She looks as pretty as ever. Looking forward to being aboard sometime in the future. Stay well all! 2 Link to comment Share on other sites More sharing options...
WS208 Posted April 25, 2020 #16 Share Posted April 25, 2020 Thanks for the tip!!! [emoji847][emoji173]️Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sb44 Posted April 26, 2020 #17 Share Posted April 26, 2020 Ready to go visit her in SXM! Link to comment Share on other sites More sharing options...
2LoveToTravel Posted April 26, 2020 Author #18 Share Posted April 26, 2020 We are with you Sb44! Link to comment Share on other sites More sharing options...
Second seating Posted April 27, 2020 #19 Share Posted April 27, 2020 Hopefully we will be boarding the Wind Surf in November! loved her last summer. Second seating Link to comment Share on other sites More sharing options...
minidonuts85 Posted April 27, 2020 #20 Share Posted April 27, 2020 Sent from my iPhone using ForumsStar Pride visiting in SXM today.. Photo from a Surf crew member Link to comment Share on other sites More sharing options...
sb44 Posted April 27, 2020 #21 Share Posted April 27, 2020 That's the Pride next to her and the Star is there too! Wonder if they'll go to Europe this summer or just wait there for the winter season. Of course we have hurricane season coming up June 1st! Link to comment Share on other sites More sharing options...
sb44 Posted April 27, 2020 #22 Share Posted April 27, 2020 That's the Pride next to her and the Star is there too! Wonder if they'll go to Europe this summer or just wait there for the winter season. Of course we have hurricane season coming up June 1st! Link to the port below. https://www.portstmaartenwebcam.com/ Link to comment Share on other sites More sharing options...
2LoveToTravel Posted April 27, 2020 Author #23 Share Posted April 27, 2020 So nice to see them again! Wonder if they are going to do the crossing together? Wish you fair winds and following seas! Link to comment Share on other sites More sharing options...
minidonuts85 Posted April 27, 2020 #24 Share Posted April 27, 2020 Some crew movements taking place it seems. From a crew member on the Surf, "Most of the crew of the Windsurf and Windstar will transfer tomorrow to Star Pride going to Lisbon and Windsurf and Windstar will sail on the 29th going to Panama". Link to comment Share on other sites More sharing options...
sb44 Posted April 27, 2020 #25 Share Posted April 27, 2020 Panama? Interesting. We so want to be on one soon! 1 Link to comment Share on other sites More sharing options...
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