poeticlicensed Posted April 5, 2020 #1 Share Posted April 5, 2020 Last week we called United to cancel our flight to Seattle in May because our cruise was cancelled. We used miles to purchase the award tickets Was told that we could receive a credit and change fees would be waived, but if we simply wanted to redeposit our miles they were still charging $125 per ticket redeposit fee and would only waive the fee if the flight was cancelled by United. Yesterday I received an email from United saying that they were "relaxing" their policy and were waiving the redeposit fee. I'm guessing they got some backlash. I just cancelled and redeposited online. Link to comment Share on other sites More sharing options...
LEtue Posted April 5, 2020 #2 Share Posted April 5, 2020 This is great news and I hope the rest of the airlines follow suit. I have yet to call American to redeposit my miles because a call is still required and a fee. I better check again to see if they have updated their site. Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted April 5, 2020 #3 Share Posted April 5, 2020 9 minutes ago, LEtue said: This is great news and I hope the rest of the airlines follow suit. I have yet to call American to redeposit my miles because a call is still required and a fee. I better check again to see if they have updated their site. Post here what you find out. I have the same issue. Link to comment Share on other sites More sharing options...
davekathy Posted April 5, 2020 #4 Share Posted April 5, 2020 (edited) Two days ago...https://www.cnn.com/2020/04/03/politics/airlines-canceled-flights-refunds/index.html Edited April 5, 2020 by davekathy Link to comment Share on other sites More sharing options...
jelayne Posted April 5, 2020 #5 Share Posted April 5, 2020 Wish American would get with it. We had to pay $175 to redeposit our miles for a flight from Italy to the US. They haven't cancelled our flight to FLL and are still sticking with the you can cancel or change without fee but ticket must be used within 1 year of purchase or flight date whichever is earlier. That gives us until August, 2020. Link to comment Share on other sites More sharing options...
poeticlicensed Posted April 5, 2020 Author #6 Share Posted April 5, 2020 44 minutes ago, jelayne said: Wish American would get with it. We had to pay $175 to redeposit our miles for a flight from Italy to the US. They haven't cancelled our flight to FLL and are still sticking with the you can cancel or change without fee but ticket must be used within 1 year of purchase or flight date whichever is earlier. That gives us until August, 2020. I realize that the situation is fluid and travel companies are changing policy almost daily, but they really should be refunding all the fees that they charged people before changing the policy. Not good PR that because one person waited, they get benefit of the new policy, where everyone who cancelled prior does not. Link to comment Share on other sites More sharing options...
Wine-O Posted April 5, 2020 #7 Share Posted April 5, 2020 Thank you for the heads up. I had cancelled our United flights to Sydney 2-3 weeks ago, and they charged us each $125 to redeposit the miles. I just got off the phone with United, and they gave us each a $125.00 voucher for a future flight and not a refund because we cancelled weeks ago. This is good for future flights, not one year, but for two years in the future. 🍷 2 Link to comment Share on other sites More sharing options...
mygreyhound66 Posted April 5, 2020 #8 Share Posted April 5, 2020 Greetings, I too was waiting for some type of relaxed award re-deposit. I received an email from United re: my upcoming flight to London, Heathrow (part of a larger trip involving a family reunion and 2 cruises). I was able to cancel the flight and redeposit the miles (with no fee) and get a refund for the taxes (on credit card). The miles are already back in my account! Kudos to United! Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted April 5, 2020 #9 Share Posted April 5, 2020 Oh thank goodness; I didn’t realize they were trying to stick it to mileage redeemers. Link to comment Share on other sites More sharing options...
Banjo Posted April 5, 2020 #10 Share Posted April 5, 2020 We were booked on the April 24th Reflection trans-Atlantic to Ireland. I used Delta Sky Miles on a code-share KLM to return to Atlanta from Dublin. Within a day or two, after I cancelled, I had all the miles returned to my Sky Miles account and all the associated taxes and fees returned to my credit card. Did the cancellation on the Delta website. Link to comment Share on other sites More sharing options...
Perky1 Posted April 5, 2020 #11 Share Posted April 5, 2020 When I cancelled my Aeroplan tickets (Air Canada) they charged me a reduced cancel fee of $75 per ticket. As soon as I cancelled my visa was charged. Less than a week later they announced they were waiving the fee...I called and they credited my visa back. Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted April 6, 2020 #12 Share Posted April 6, 2020 Any news on Qantas? Link to comment Share on other sites More sharing options...
Rare Fly and Sail Posted April 6, 2020 #13 Share Posted April 6, 2020 United and Delta have also extended the elite tiers for an additional 12 months. Nice! 1 Link to comment Share on other sites More sharing options...
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