Peanut006 Posted May 15, 2020 #1801 Share Posted May 15, 2020 4 minutes ago, Burgmeister said: Sounds like you may have booked with the same TA as me? Our cruise (due to depart 28th March) was cancelled on 16th March - still waiting. I booked direct with P & O on this occasion. I have another cruise on Iona booked with them July 21, used a TA for that one. Used the same TA last year when our Oasis Transatlantic was cancelled last year due to the drydock incident. She was fantastic and we got our refund and FCC from Royal Caribbean within a couple of weeks and our flight refund from Thomas Cook shortly after, all done by her. She was recommended to me from a cruising friend, she is an English lady living in Spain Michelle 1 Link to comment Share on other sites More sharing options...
enjoysummers Posted May 15, 2020 #1802 Share Posted May 15, 2020 1 hour ago, bobstheboy said: I am of course pleased for those who have received their refund. Looking at the dates of cancellation and cruise dates, it still appears the luck of the draw who gets theirs first. I cancelled on 14th March and cruise date was 27th March, so should have had the refund by now. I have made my mind up I will never cruise PandO again. It's not just the delay, but total disregard for there loyal customers. I first cruised with them 20 years ago on the old Arcadia and have had many since. Who knows when it will be safe to cruise again, but when/if I can, there will be plenty of choice. I wrote in March on another thread, about how bad P&O customer service appears to be compared to other cruise companies and nearly 60 days in I am still waiting for refund despite them saying 45 days in email. April 4th was to be our first cruise with them, after this experience there's no chance they will be getting my money again. 2 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 15, 2020 #1803 Share Posted May 15, 2020 Day 64. Escalated twice, one through Helen Lamb and once on the phone. Zilch. Link to comment Share on other sites More sharing options...
mat5664 Posted May 15, 2020 #1804 Share Posted May 15, 2020 I think I am on day 67 now. What's really cheesed me off even further is this press release from the President saying it's now taking 'up to 60 days'. Either he's not fully briefed or he's deliberately lying. I cancelled before P&O cancelled any cruises and under the previous terms. If I phone up I just get told they don't know why I have not received it. 1 Link to comment Share on other sites More sharing options...
Joseph Bloggs Posted May 15, 2020 #1805 Share Posted May 15, 2020 I received my first refund from a 50% - 50% FCC with two days of cancelling at the very start of this debacle. Then someone must have realised "we can't go on like this - we had better see how much we have got in the piggy bank" hence the subsequent delays. 1 Link to comment Share on other sites More sharing options...
Josy1953 Posted May 15, 2020 #1806 Share Posted May 15, 2020 3 minutes ago, mat5664 said: I think I am on day 67 now. What's really cheesed me off even further is this press release from the President saying it's now taking 'up to 60 days'. Either he's not fully briefed or he's deliberately lying. I cancelled before P&O cancelled any cruises and under the previous terms. If I phone up I just get told they don't know why I have not received it. I go for deliberately lying. I don't believe that he doesn't know what is going on. 3 Link to comment Share on other sites More sharing options...
PRINCESSTHE BEST Posted May 15, 2020 #1807 Share Posted May 15, 2020 Day 60 for me today. I have hired a band to conduct a fanfare when the postman arrives. If it doesn't work out i'll tell the band they'll get paid within 60 days! 5 1 Link to comment Share on other sites More sharing options...
bobstheboy Posted May 15, 2020 #1808 Share Posted May 15, 2020 Many on here and other social media are doing all they can to get their money without success. Some will disagree but I don't believe PandO are taking any notice of customers complaining, there are too many, and they have blocked their ears and riding the storm. 2 Link to comment Share on other sites More sharing options...
mickrory Posted May 15, 2020 #1809 Share Posted May 15, 2020 Going to miss this thread when everyone gets paid out, it's brilliant. I see Eglesbrech and Selbourne as a latter day Statler and Waldorf, in a nice way of course 👍 Stay alert everyone and use common sense. 2 2 Link to comment Share on other sites More sharing options...
Rare Selbourne Posted May 15, 2020 #1810 Share Posted May 15, 2020 5 minutes ago, mickrory said: Going to miss this thread when everyone gets paid out, it's brilliant. I see Eglesbrech and Selbourne as a latter day Statler and Waldorf, in a nice way of course 👍 Stay alert everyone and use common sense. No offence taken! I have a sense of humour and firmly believe that you should always be able to laugh at yourself as well as others, and your post made me smile, something we all need at present 😊 5 1 Link to comment Share on other sites More sharing options...
kalos Posted May 15, 2020 #1811 Share Posted May 15, 2020 41 minutes ago, peteukmcr said: In terms of the brands in the Carnival Group, then will we darken their door again? Carnival - yes - newer ships Princess - maybe - depends on itinerary Costa - possibly - for a cheap and cheerful short break Holland America - doubtful due to passenger demographics Aida - no, as aimed at the German market Seabourn - maybe if I win the lottery P&O Australia - no as we don't live in Oz Cunard - no, too formal for us P&O UK - mmm, their customer service doesn't impress me To add to your options Pete maybe NCL or even SAGA maybe ? The latter being a bit more expensive and age dependant but their new ship looks great. Will they remain true to their words and not darken Carnival's door step ever again? I think people will be coming to you and others in the travel industry asking " Can you get it cheaper ?" in the future just to get away on holiday. Some of us, like you , will be swayed by past experiences and possible medical limitations but for the rest I think they will be ruled by their pockets dependant on what offers are for the taking . Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 15, 2020 #1812 Share Posted May 15, 2020 1 hour ago, mickrory said: Going to miss this thread when everyone gets paid out, it's brilliant. I see Eglesbrech and Selbourne as a latter day Statler and Waldorf, in a nice way of course 👍 Stay alert everyone and use common sense. 😀. Link to comment Share on other sites More sharing options...
peteukmcr Posted May 15, 2020 #1813 Share Posted May 15, 2020 1 hour ago, kalos said: To add to your options Pete maybe NCL or even SAGA maybe ? The latter being a bit more expensive and age dependant but their new ship looks great. Will they remain true to their words and not darken Carnival's door step ever again? I think people will be coming to you and others in the travel industry asking " Can you get it cheaper ?" in the future just to get away on holiday. Some of us, like you , will be swayed by past experiences and possible medical limitations but for the rest I think they will be ruled by their pockets dependant on what offers are for the taking . I was only referring to the Carnival group of brands as that was the initial question. With regard to NCL (5 sailings), RCI (23 cruises) and Celebrity (4 cruises), these are already 3 of our favourite brands and we have 4 future cruises booked between them. Reflecting on issues we have encountered over the years, which I have mentioned earlier in this thread, RCI and Celebrity are the best at customer service in our experience, Carnival next, then NCL and finally MSC. 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 15, 2020 #1814 Share Posted May 15, 2020 (edited) OK, just received email requesting bank details for us and also for our friend. Refund approved, should be in my bank in 10 days. Thank goodness for that. Edited May 15, 2020 by jeanlyon 8 Link to comment Share on other sites More sharing options...
Josy1953 Posted May 15, 2020 #1815 Share Posted May 15, 2020 5 minutes ago, jeanlyon said: OK, just received email requesting bank details for us and also for our friend. Refund approved, should be in my bank in 10 days. Brilliant 1 Link to comment Share on other sites More sharing options...
lindylooellalouise Posted May 15, 2020 #1816 Share Posted May 15, 2020 Hi jeanlyon Congratulations on your refund which cruise were you booked on and when did you cancel how many days did you have to wait Link to comment Share on other sites More sharing options...
PandNo Refund Posted May 15, 2020 #1817 Share Posted May 15, 2020 Seen a few folk posting about refunds for Iona maiden sailing which was May 14th. That’s about 3 weeks before our June cruise so seems to be creeping closer to our refund now. A definite flurry of refunds reported today, although doesn’t seem to be any rhyme nor reason to the order Link to comment Share on other sites More sharing options...
grapau27 Posted May 15, 2020 #1818 Share Posted May 15, 2020 56 minutes ago, jeanlyon said: OK, just received email requesting bank details for us and also for our friend. Refund approved, should be in my bank in 10 days. Thank goodness for that. Good news Jean. That is working days so it is actually 14 days. They told me 7 working days on Monday so really 9 days. Link to comment Share on other sites More sharing options...
mercury7289 Posted May 15, 2020 #1819 Share Posted May 15, 2020 Just now, grapau27 said: Good news Jean. That is working days so it is actually 14 days. They told me 7 working days on Monday so really 9 days. They are still taking the wotsit! 1 Link to comment Share on other sites More sharing options...
miniyorkie Posted May 15, 2020 #1820 Share Posted May 15, 2020 38 minutes ago, PandNo Refund said: Seen a few folk posting about refunds for Iona maiden sailing which was May 14th. That’s about 3 weeks before our June cruise so seems to be creeping closer to our refund now. A definite flurry of refunds reported today, although doesn’t seem to be any rhyme nor reason to the order Hi. If you receive your refund before Grapau27 and myself you may be in for ( jesting) verbal abuse. We seem to have been in a very long queue for a very long time. Definitely not in Ship alphabetical order LOL. I am hoping for Monday. PLEASE Link to comment Share on other sites More sharing options...
Snow Hill Posted May 15, 2020 #1821 Share Posted May 15, 2020 3 minutes ago, grapau27 said: Good news Jean. That is working days so it is actually 14 days. They told me 7 working days on Monday so really 9 days. When my wife as on Tuesday about whether it was calendar or working Days, the reply it will be up to 60 calendars from the day of cancellation, so we are expecting our £8700 by 28 May. Link to comment Share on other sites More sharing options...
grapau27 Posted May 15, 2020 #1822 Share Posted May 15, 2020 Just now, mercury7289 said: They are still taking the wotsit! Exactly. 63 days now so will be day 68 after their 7 working days quoted on Monday. Link to comment Share on other sites More sharing options...
PRINCESSTHE BEST Posted May 15, 2020 #1823 Share Posted May 15, 2020 5 hours ago, PRINCESSTHE BEST said: Day 60 for me today. I have hired a band to conduct a fanfare when the postman arrives. If it doesn't work out i'll tell the band they'll get paid within 60 days! Well, the postman came and went. The band has packed up and gone. Still no sign of a refund. 1 Link to comment Share on other sites More sharing options...
jeanlyon Posted May 15, 2020 #1824 Share Posted May 15, 2020 54 minutes ago, lindylooellalouise said: Hi jeanlyon Congratulations on your refund which cruise were you booked on and when did you cancel how many days did you have to wait Cancelled on 12th March due to age etc. Cruise 26th April. If I get it in 10 days it will be 74 days. Link to comment Share on other sites More sharing options...
staygulf Posted May 15, 2020 #1825 Share Posted May 15, 2020 3 minutes ago, PRINCESSTHE BEST said: Well, the postman came and went. The band has packed up and gone. Still no sign of a refund. I hope they accepted your generous offer Link to comment Share on other sites More sharing options...
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