welshrich Posted April 30, 2020 #1 Share Posted April 30, 2020 Hello We had 2 cruises booked on Serenade which were cancelled, we opted for a refund for one of them and an FCC for the other one. Had the refund email yesterday, does anyone know how long from this point it takes for the refund to come back? Also, had an email with the FCC details this morning, we have 2 future cruises booked, can I use it to pay off both balances? Thanks. Link to comment Share on other sites More sharing options...
stevea36 Posted April 30, 2020 #2 Share Posted April 30, 2020 You will need to apply the FCC to the earlier of the two cruises. Once that one is completed RCI will give you a new FCC for the remainder that you can then apply to the later of the cruises. That explains their "North America based rules". I would recommend that you call RCI directly and ask them once you have the FCC in hand. Their reps have been known to bend the rules at times... Steve Link to comment Share on other sites More sharing options...
Rare little britain Posted April 30, 2020 #3 Share Posted April 30, 2020 (edited) 18 minutes ago, welshrich said: Hello We had 2 cruises booked on Serenade which were cancelled, we opted for a refund for one of them and an FCC for the other one. Had the refund email yesterday, does anyone know how long from this point it takes for the refund to come back? Also, had an email with the FCC details this morning, we have 2 future cruises booked, can I use it to pay off both balances? Thanks. Use the FCC against the earlier cruise, and any residual value will be returned to you in a new FCC once that Cruise has completed: therefore you cannot use it on a b2b... You can then use the new FCC against the second sailing Edited April 30, 2020 by little britain Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 30, 2020 #4 Share Posted April 30, 2020 4 minutes ago, stevea36 said: You will need to apply the FCC to the earlier of the two cruises. Once that one is completed RCI will give you a new FCC for the remainder that you can then apply to the later of the cruises. That explains their "North America based rules". I would recommend that you call RCI directly and ask them once you have the FCC in hand. Their reps have been known to bend the rules at times... Steve I asked about this and was told that they will make an exception if it is being applied to B2B cruises. Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 30, 2020 #5 Share Posted April 30, 2020 1 minute ago, little britain said: Use the FCC against the earlier cruise, and any residual value will be returned to you in a new FCC once that Cruise has completed: therefore you cannot use it on a b2b... You can then use the new FCC against the second sailing They will make an exception for a B2B 1 Link to comment Share on other sites More sharing options...
welshrich Posted April 30, 2020 Author #6 Share Posted April 30, 2020 Thankyou for this, one cruise is in September which right now I'm not convinced will go ahead as it's a TA, the other is a TA in nov 2021, but we do want to book for early next year so might be better to hold onto it until we are ready to book. Thanks again. Link to comment Share on other sites More sharing options...
Dadof2kids Posted April 30, 2020 #7 Share Posted April 30, 2020 Ours was canceled mid March and we opted for a refund. Received it this morning. Took 39 business days. Link to comment Share on other sites More sharing options...
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