mahasamatman Posted June 15, 2022 #4976 Share Posted June 15, 2022 On the missing points FAQ, they give another number 844.418.6824. I don't know if this goes to the same phone bank as the 800 numbe or not. 1 1 Link to comment Share on other sites More sharing options...
sunpsyche Posted June 16, 2022 #4977 Share Posted June 16, 2022 Back in April I called the Captain’s Club about missing points from webinar. The agent couldn’t do anything immediately but promised to look into it. She also advised me to send a screenshot to them at CelebrityEngagementCenter@celebrity.com. It probably took a week or two, but I received a call back from the agent telling me I’d receive the missing points by the middle of the month. I also received an email from engagement center. They were credited to my account mid month as promised. 1 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 16, 2022 #4978 Share Posted June 16, 2022 1 hour ago, sunpsyche said: Back in April I called the Captain’s Club about missing points from webinar. The agent couldn’t do anything immediately but promised to look into it. She also advised me to send a screenshot to them at CelebrityEngagementCenter@celebrity.com. It probably took a week or two, but I received a call back from the agent telling me I’d receive the missing points by the middle of the month. I also received an email from engagement center. They were credited to my account mid month as promised. I've sent several issues/concerns to that Celebrity Engagement Center address. I've not received any reply ever. Not a lot of "engagement" going on, imo. 2 Link to comment Share on other sites More sharing options...
tromvest Posted June 16, 2022 #4979 Share Posted June 16, 2022 57 minutes ago, Stockjock said: I've sent several issues/concerns to that Celebrity Engagement Center address. I've not received any reply ever. Not a lot of "engagement" going on, imo. I’ve never had a response when I’ve emailed the engagement center. Send a direct email to llutoff-perlo@celebritycruises.com if you want to get a response. Include your phone number and you’ll get a return response fairly quickly, 1 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted June 16, 2022 #4980 Share Posted June 16, 2022 1 hour ago, tromvest said: I’ve never had a response when I’ve emailed the engagement center. Send a direct email to llutoff-perlo@celebritycruises.com if you want to get a response. Include your phone number and you’ll get a return response fairly quickly, I think I'll try it, and I did very briefly meet her on the NYE cruise, so I'll mention that, lol. Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 16, 2022 #4981 Share Posted June 16, 2022 16 minutes ago, Stockjock said: I think I'll try it, and I did very briefly meet her on the NYE cruise, so I'll mention that, lol. She most probably won't see it, however you'll be contacted by an upper level customer service rep who will most likely be of assistance with your issue. Good luck. 1 Link to comment Share on other sites More sharing options...
davekathy Posted June 16, 2022 #4982 Share Posted June 16, 2022 11 hours ago, tromvest said: I’ve never had a response when I’ve emailed the engagement center. Send a direct email to llutoff-perlo@celebritycruises.com if you want to get a response. Include your phone number and you’ll get a return response fairly quickly, or... Jennifer MoralesSenior Director of Celebrity Engagement1050 Caribbean WayMiami, FL 33132jennifermorales@celebrity.com Link to comment Share on other sites More sharing options...
sunpsyche Posted June 16, 2022 #4983 Share Posted June 16, 2022 19 hours ago, Stockjock said: I've sent several issues/concerns to that Celebrity Engagement Center address. I've not received any reply ever. Not a lot of "engagement" going on, imo. Guess I’m just lucky. Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 17, 2022 #4984 Share Posted June 17, 2022 On 6/15/2022 at 9:56 PM, Stockjock said: I've sent several issues/concerns to that Celebrity Engagement Center address. I've not received any reply ever. Not a lot of "engagement" going on, imo. The times that we've had missing points and I've emailed the Engagement center address it has been after a phone call to a Captains Club rep who requested that I email info to them directly (like screenshots etc.) Sometimes I sent the email during the phone call. They have awarded the points as promised. Good luck. Link to comment Share on other sites More sharing options...
DebNJoe Posted June 18, 2022 #4985 Share Posted June 18, 2022 I haven't received any Power Up Points email/offer, since February 2022. Any advice on how to sign back up for the invites? Thanks! Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 18, 2022 #4986 Share Posted June 18, 2022 1 hour ago, DebNJoe said: I haven't received any Power Up Points email/offer, since February 2022. Any advice on how to sign back up for the invites? Thanks! The most failsafe way is to call Captains Club at 800-760-0654 Link to comment Share on other sites More sharing options...
kalamarose Posted June 19, 2022 #4987 Share Posted June 19, 2022 Me either 😔 Link to comment Share on other sites More sharing options...
Ipeeinthepools Posted June 19, 2022 #4988 Share Posted June 19, 2022 7 minutes ago, kalamarose said: Me either 😔 I haven't got any Power Up Points offers in a long time. That's why I depend on my CC friends to publish links to the current offers as well as to supply answers to the questions. 😀 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted June 19, 2022 #4989 Share Posted June 19, 2022 1 minute ago, Ipeeinthepools said: I haven't got any Power Up Points offers in a long time. That's why I depend on my CC friends to publish links to the current offers as well as to supply answers to the questions. 😀 Agree clicking on the links in this thread is easier. To get the offers you need to enable full notification messages for everything. Then many end up in my SPAM folder. Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted June 19, 2022 #4990 Share Posted June 19, 2022 I used to get the e-mails. Then they mysteriously stopped. Now I just depend on the folks on this thread to post when new opportunities arise. Much easier dealing with folks on this thread than trying to talk to Celebrity! 4 Link to comment Share on other sites More sharing options...
davekathy Posted June 19, 2022 #4991 Share Posted June 19, 2022 I always get the PUP offers including the multiple daily deluge of other emails from Celebrity. Link to comment Share on other sites More sharing options...
Rare mahdnc Posted June 19, 2022 #4992 Share Posted June 19, 2022 Same here--usually one email every couple of days from Celebrity including the PUP promotions. Link to comment Share on other sites More sharing options...
Charles4515 Posted June 19, 2022 #4993 Share Posted June 19, 2022 44 minutes ago, davekathy said: I always get the PUP offers including the multiple daily deluge of other emails from Celebrity. I get a deluge too from Celebrity. At least four a day. No matter what I do though I never get any marketing from Royal Caribbean. For three years I called them every couple of months and they told me they fixed it but to this day they have not. I won't call them about the deluge because I am afraid the Celebrity emails will all disappear. Celebrity/Royal IT has been screwed up for years. 2 Link to comment Share on other sites More sharing options...
Ipeeinthepools Posted June 19, 2022 #4994 Share Posted June 19, 2022 Maybe I'll try again to get on the e-mail list. Now that I'm E+ they'll have to listen. Correct? 3 Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted June 20, 2022 #4995 Share Posted June 20, 2022 4 hours ago, Ipeeinthepools said: Maybe I'll try again to get on the e-mail list. Now that I'm E+ they'll have to listen. Correct? Right. I've been Elite+ forever and I don't get the PUP e-mails. I did for a while and then they wandered off into the ether. Doesn't stop them from sending me zillions of marketing e-mails though. 2 1 Link to comment Share on other sites More sharing options...
Dejlig Ko Posted June 21, 2022 #4996 Share Posted June 21, 2022 I’m new to power up points and received points on June 14 from the activities I did in the month of May. Just curious how often do we have opportunities to earn power up points. I’m on the mailing list but I have received no opportunities in the month of June. Anyone else? Open Link to comment Share on other sites More sharing options...
Rare mahdnc Posted June 21, 2022 #4997 Share Posted June 21, 2022 4 minutes ago, Dejlig Ko said: I’m new to power up points and received points on June 14 from the activities I did in the month of May. Just curious how often do we have opportunities to earn power up points. I’m on the mailing list but I have received no opportunities in the month of June. Anyone else? Open Usually we get one Power Up Point activity a month--via email if the system works right. When a PUP activity does appear, this thread is very good at alerting everyone which is especially useful if you didn't get the email. As for June, there was an PUP opportunity that was emailed out in the form of a quiz: link 1 Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted June 30, 2022 #4998 Share Posted June 30, 2022 Would expect this point to be credited in July. Link to comment Share on other sites More sharing options...
Arizona Wildcat Posted July 3, 2022 #4999 Share Posted July 3, 2022 The quiz point for the Caribbean cruise will be credited in a couple weeks. Hopefully others can posts every day or so as there are three new Power Up points threads in just 2 days. Link to comment Share on other sites More sharing options...
roked Posted July 6, 2022 #5000 Share Posted July 6, 2022 New PUP email arrived in my inbox and another quiz for 10 points Read it here https://www.celebritycruises.com/gb/destinations/mexico-cruises/mexican-riviera-cruises Quiz link here https://mc1wmw0-rflh5n8g9pwr89vxd3c4.pub.sfmc-content.com/k0du2xwbjh0? answers are 3,3,1,2,4,1,3,1 1 13 Link to comment Share on other sites More sharing options...
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