Captain’s Club Power Up Points

[drakes2]

2 hours ago, Stockjock said:

I'm not even seeing it as pending, so I suppose I need to contact Celebrity.  Anyone know who to contact?

844 418 6824 is the Captains club phone number. They will e mail captains club for the missing points or any other issues one might have. I have always found them pretty quick to respond via email.  A couple years ago I was missing a lot of points from two cruises as I sailed solo and was only awarded points based on single occupancy and the points were added within days. 

[DaKahuna]

 

Same here.  Points showing in my Points History but not on my profile page total.  Not a bid deal as not sailing Celebrity until May. 

 

[luv4cruises]

1 hour ago, drakes2 said:

844 418 6824 is the Captains club phone number. They will e mail captains club for the missing points or any other issues one might have. I have always found them pretty quick to respond via email.  A couple years ago I was missing a lot of points from two cruises as I sailed solo and was only awarded points based on single occupancy and the points were added within days. 

 

1 hour ago, DaKahuna said:

 

Same here.  Points showing in my Points History but not on my profile page total.  Not a bid deal as not sailing Celebrity until May. 

 

 

1 hour ago, DaKahuna said:

 

Same here.  Points showing in my Points History but not on my profile page total.  Not a bid deal as not sailing Celebrity until May. 

 

My points are NOT showing anywhere, I called th Captain’s Club. They are sending an email.  We immediately watched the Dec 20 webinar.  Sure hope we get our points. We’ve never had a problem before! 🤞

[Lena11033]

1 minute ago, luv4cruises said:

 

 

My points are NOT showing anywhere, I called th Captain’s Club. They are sending an email.  We immediately watched the Dec 20 webinar.  Sure hope we get our points. We’ve never had a problem before! 🤞

 

That's like mine, not on main page or on historical.

I've never had issues with the points before.

[perakcruiser]

1 hour ago, DaKahuna said:

 

Same here.  Points showing in my Points History but not on my profile page total.  

 

Same here. But also my cruise that finished Friday is not shown, but that maybe just takes some more days. Anyway I guess I need to contact them as I booked this cruise when they had "2x points on new 2023 Europe bookings". Pretty sure they "forgot" this. 

[mahdnc]

15 minutes ago, perakcruiser said:

Same here. But also my cruise that finished Friday is not shown, but that maybe just takes some more days. Anyway I guess I need to contact them as I booked this cruise when they had "2x points on new 2023 Europe bookings". Pretty sure they "forgot" this. 

 

You might be pleasantly surprised.  Our bonus points for our Nov Galapagos trip posted the first time around.  No correcting calls needed.  I also noted that the words "bonus points" appeared next to the sailing when I looked at Points History.

[mahasamatman]

23 minutes ago, perakcruiser said:

I guess I need to contact them as I booked this cruise when they had "2x points on new 2023 Europe bookings". Pretty sure they "forgot" this. 

 

A phone call is a waste of time - chances are nobody at Corporate will even admit there ever was a double point promo, but the points will post (usually about a week after the cruise).

[mahdnc]

7 minutes ago, mahasamatman said:

 

A phone call is a waste of time - chances are nobody at Corporate will even admit there ever was a double point promo, but the points will post (usually about a week after the cruise).

 

That's why I saved the promo information.  Didn't need it though.

[perakcruiser]

12 hours ago, mahdnc said:

 

That's why I saved the promo information.  Didn't need it though.

 I also saved the screenshot from the webinar with the promo.

[drakes2]

1 hour ago, perakcruiser said:

 I also saved the screenshot from the webinar with the promo.

No points posted this morning as I think its a holiday in the US. 

[Ipeeinthepools]

I didn't save a copy of the screenshot.  Maybe I should this to the Executive Offices and let them know this isn't going to change until I get my PUP.

 

[Ex-Airbalancer]

24 minutes ago, drakes2 said:

No points posted this morning as I think its a holiday in the US. 

Is it showing that you watch the December webinar ? 
mine  doesn’t  have the webinar listed 

 

[drakes2]

15 minutes ago, Ex-Airbalancer said:

Is it showing that you watch the December webinar ? 
mine  doesn’t  have the webinar listed 

 

Yep. This is on my captains club page.

Edited January 15 by drakes2
Spelling

[keesar]

41 minutes ago, drakes2 said:

No points posted this morning as I think its a holiday in the US. 

Yes, it is a Federal Holiday in the United States. Schools, banks, and Wall Street are closed.   However, stores and restaurants are open.  

[Ex-Airbalancer]

6 minutes ago, keesar said:

Yes, it is a Federal Holiday in the United States. Schools, banks, and Wall Street are closed.   However, stores and restaurants are open.  

In Canada transportation services fall under Federal government, so who knows about cruise lines in Florida 🤔

Also stores and restaurants are almost always open 😁

[Ex-Airbalancer]

10 minutes ago, drakes2 said:

Yep. This is on my captains club page.

I don’t even have that 🤔

[drakes2]

5 minutes ago, Ex-Airbalancer said:

I don’t even have that 🤔

Call tomorrow. I've left the number on a previous post. They are very pleasant to deal with and will send email to CC.

[snichols23]

19 hours ago, mariemacdonald said:

It is not the PUP points that gets you the free bag of laundry. It is reaching ELITE status that does so. PUP only help you reach that status a little sooner.

I think we are confusing PUP with Capt. Club status. PUP convert to Capt. Club pts. adding to your status level. They aren't separate accts.

[keesar]

7 minutes ago, Ex-Airbalancer said:

In Canada transportation services fall under Federal government, so who knows about cruise lines in Florida 🤔

Also stores and restaurants are almost always open 😁

 

Today, the holiday is being observed--- by people heading to shopping centers, malls, and home improvement stores.😄

 

[dlh015]

No points showing anywhere...including history...

 

Should I cancel my bookings??   🤔

[mahasamatman]

4 hours ago, drakes2 said:

No points posted this morning as I think its a holiday in the US. 

 

Celebrity's computers have the day off.

[keesar]

27 minutes ago, dlh015 said:

No points showing anywhere...including history...

 

Should I cancel my bookings??   🤔

Just switch over to the Fun Ships.  Better burgers there.

[Ipeeinthepools]

53 minutes ago, dlh015 said:

No points showing anywhere...including history...

 

Should I cancel my bookings??   🤔

 

Absolutely

[Stem to Stern]

I didn't know a US federal holiday would have an effect on Celebrity's tabulation of Captain's Club points.  Are the casinos closed on board their ships today also?

[Charles4515]

1 hour ago, Stem to Stern said:

I didn't know a US federal holiday would have an effect on Celebrity's tabulation of Captain's Club points.  Are the casinos closed on board their ships today also?

If the workers have the day off then it could. I don’t know if they do or not as some companies give the day off and some don’t. I don’t think that updating total points is a priority though.