HappyCamper777 Posted November 11, 2020 #1 Share Posted November 11, 2020 Looks like Silversea is considering potential changes to their loyalty program. Nowhere in the survey was there any mention of linking or providing benefits amongst the various Royal Caribbean Group companies. In addition, no potential reward (Amazon gift card, etc.) or direct monetary payment ($5 or $10, etc.) was provided to entice potential respondents. Below are the questions as they appeared in the survey.< < < Section 1, Page 1 > > > < < < Section 1, Page 2 > > > < < < Section 1, Page 3 > > > < < < Section 1, Page 4 > > > < < < Section 1, Page 5 > > > Link to comment Share on other sites More sharing options...
HappyCamper777 Posted November 11, 2020 Author #2 Share Posted November 11, 2020 < < < Section 2, Page 1 > > > < < < Section 2, Page 2 > > > < < < Section 2, Page 3 > > > < < < Section 2, Page 4 > > > < < < Section 2, Page 5 > > > < < < Section 2, Page 6 > > > < < < Section 2, Page 7 > > > < < < Section 2, Page 8 > > > < < < Section 2, Page 9 > > > < < < Section 2, Page 10 > > > Link to comment Share on other sites More sharing options...
HappyCamper777 Posted November 11, 2020 Author #3 Share Posted November 11, 2020 < < < Section 3, Page 1 > > > < < < Section 3, Page 2 > > > < < < Section 3, Page 3 > > > < < < Section 3, Page 4 > > > < < < Section 3, Page 5 > > > < < < Section 3, Page 6 > > > < < < Section 3, Page 7 > > > < < < Section 3, Page 8 > > > Link to comment Share on other sites More sharing options...
HappyCamper777 Posted November 11, 2020 Author #4 Share Posted November 11, 2020 < < < Section 4, Page 1 > > > < < < Section 4, Page 2 > > > This question wanted to know which other benefits the loyalty member would like to receive at this particular level. < < < Section 4, Page 3 > > > Link to comment Share on other sites More sharing options...
HappyCamper777 Posted November 11, 2020 Author #5 Share Posted November 11, 2020 < < < Section 5, Page 1 > > > < < < Section 5, Page 2 > > > < < < Section 5, Page 3 > > > Link to comment Share on other sites More sharing options...
HappyCamper777 Posted November 11, 2020 Author #6 Share Posted November 11, 2020 < < < Section 6, Page 1 > > > < < < Section 6, Page 2 > > > < < < Section 6, Page 3 > > > < < < Section 6, Page 4 > > > Link to comment Share on other sites More sharing options...
zqtchas Posted November 12, 2020 #7 Share Posted November 12, 2020 (edited) I just hope they keep it long enough for me to get my 2 week free cruise. If they screw that up I'm outta there!! Edited November 12, 2020 by zqtchas 6 Link to comment Share on other sites More sharing options...
Bluebelle14 Posted November 12, 2020 #8 Share Posted November 12, 2020 How did you receive this survey? 1 Link to comment Share on other sites More sharing options...
Stumblefoot Posted November 12, 2020 #9 Share Posted November 12, 2020 3 hours ago, HappyCamper777 said: Looks like Silversea is considering potential changes to their loyalty program. Very cool! Thank you so much for taking the time to share the survey with us. Certainly a lot of opportunity for improvement. 1 Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted November 12, 2020 #10 Share Posted November 12, 2020 Considering that SS is effectively classless, the idea of obtaining Venetian days credit for the amount of money spent is, IMHO, a bad idea. I do wonder sometimes just what SS marketing is up to as we never seem to get any surveys, and as long term SS cruisers I would hope our opinion matters. 1 Link to comment Share on other sites More sharing options...
Stumblefoot Posted November 12, 2020 #11 Share Posted November 12, 2020 53 minutes ago, Silver Spectre said: Considering that SS is effectively classless, the idea of obtaining Venetian days credit for the amount of money spent is, IMHO, a bad idea. I imagine they are trying to figure out how to apply an airline frequent flyer program based on spend like Delta, United, or American, to the Venetian Society. I would argue, an airline program is a completely different beast tied to a radically different product. In the airline world, the tangible benefits of spend are primarily service oriented (early boarding access, confirmable upgrades, no ancillary fees, etc.) related to rewarding the most frequent consumers of the product, not just those who fly a lot of miles. For example, someone who flies commercially multiple times each week throughout the domestic network has a different set of needs than someone who flies less than once per month internationally, or even 10 times per year, or less, domestically. How SS would apply similar service oriented benefits adapted to cruising seems misplaced to me as the value equation is dramatically different. 1 Link to comment Share on other sites More sharing options...
MBP&O2/O Posted November 12, 2020 #12 Share Posted November 12, 2020 Hypothetical as far as I am concerned. SS never email me. I have checked my marketing preferences, and I have spoken to head office. Now’t .... not a sausage.. Strange😏 My wife however 😏 I suspect they email her and get her to persuade me? 2 Link to comment Share on other sites More sharing options...
dusababy Posted November 12, 2020 #13 Share Posted November 12, 2020 5 hours ago, Silver Spectre said: Considering that SS is effectively classless, the idea of obtaining Venetian days credit for the amount of money spent is, IMHO, a bad idea. I do wonder sometimes just what SS marketing is up to as we never seem to get any surveys, and as long term SS cruisers I would hope our opinion matters. Me too Silver Spectre -- many days on board and I don't have the survey, nor do I have interest in most of the incentives listed by the original poster. 1 Link to comment Share on other sites More sharing options...
Rare Tothesunset Posted November 12, 2020 #14 Share Posted November 12, 2020 OH got the survey email yesterday; I got one today. Both completed. I'm just hoping there will be a Silversea such as we now know once this pandemic has been dealt with. 2 Link to comment Share on other sites More sharing options...
Rare crusinbanjo Posted November 13, 2020 #15 Share Posted November 13, 2020 On 11/12/2020 at 10:28 AM, Silver Spectre said: Considering that SS is effectively classless, the idea of obtaining Venetian days credit for the amount of money spent is, IMHO, a bad idea. I do wonder sometimes just what SS marketing is up to as we never seem to get any surveys, and as long term SS cruisers I would hope our opinion matters. Same here. I don't ever remember ever seeing surveys. WE are also Long term SS cruisers. Link to comment Share on other sites More sharing options...
Jacko Posted November 13, 2020 #16 Share Posted November 13, 2020 As with previous surveys, I felt this one was way too long....but I did complete it 1 Link to comment Share on other sites More sharing options...
jillyf Posted November 14, 2020 #17 Share Posted November 14, 2020 Anyone in Australia get it? Link to comment Share on other sites More sharing options...
turtlemichael Posted November 14, 2020 #18 Share Posted November 14, 2020 6 minutes ago, jillyf said: Anyone in Australia get it? Yes, I did. 1 Link to comment Share on other sites More sharing options...
V8Babe Posted November 14, 2020 #19 Share Posted November 14, 2020 Me too 😁 1 Link to comment Share on other sites More sharing options...
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