Mix up AGAIN

[lindylooellalouise]

Hi can’t believe my TA has mixed up our bookings  and payments again, the Iona cruise on 6 March which was cancelled  only yesterday Our travel agent phoned us to request payment after we had the email cancellation  from P&O they claimed they hadn’t been notified. I had already requested a refund from P&O via the website, the TA phoned last night and said we had already used the FCC on our booking for the Arcadia in Oct 22  we made two weeks ago confused as how we could have used a FCC from a cruise that hadn’t yet been cancelled, I do realise that it’s been a complicated process for everyone and we have had many cruises  cancelled and rebooked this year but this has really convinced me only to book direct in the future.

[zap99]

4 minutes ago, lindylooellalouise said:

Hi can’t believe my TA has mixed up our bookings  and payments again, the Iona cruise on 6 March which was cancelled  only yesterday Our travel agent phoned us to request payment after we had the email cancellation  from P&O they claimed they hadn’t been notified. I had already requested a refund from P&O via the website, the TA phoned last night and said we had already used the FCC on our booking for the Arcadia in Oct 22  we made two weeks ago confused as how we could have used a FCC from a cruise that hadn’t yet been cancelled, I do realise that it’s been a complicated process for everyone and we have had many cruises  cancelled and rebooked this year but this has really convinced me only to book direct in the future.

We don't use a TA any more. Cut out the middleman. Send three and fourpence we're going to a dance.

[lindylooellalouise]

Never never will we again, we still have 5 cruises booked in 2021 with this agent would it be possible to ask the cruise companies if we could change and go direct?

[Jennizor]

I had a similar experience. I had an email from P&O a couple of months ago saying that our February cruise on Iona had been cancelled and that we could have a refund of our deposit or FCC credit. I took the FCC and booked the same cruise for Feb 22. Last week I had a phone call from our TA saying that unless I paid the balance for 21 that day I would likely lose the cruise. They were quite taken aback when I told them the cruise was cancelled. 

[Jennizor]

In my case I don’t think it was a bad TA but P&O not communicating correctly. We have had some brilliant deals with our Scottish TA and would not hesitate using them again. 

[lindylooellalouise]

Still trying to get my head round how  2 weeks ago I’ve used a FCC for a cruise that hadn’t been cancelled till yesterday 

[zap99]

35 minutes ago, lindylooellalouise said:

Never never will we again, we still have 5 cruises booked in 2021 with this agent would it be possible to ask the cruise companies if we could change and go direct?

Sorry, I don't know the answer to that. I know you can transfer a direct booking to an agent, but don't know about . I guess if the had already paid commission, probably not.

[Son of Anarchy]

57 minutes ago, lindylooellalouise said:

Never never will we again, we still have 5 cruises booked in 2021 with this agent would it be possible to ask the cruise companies if we could change and go direct?

We asked PandO that question a few months ago.  The answer was no.  Same TA as yours.  No harm in asking again though, they might have revisited their response in the light of adverse feedback that TA.

[Britboys]

Not all TA's are the same. I've been using a well-known cruise specialist agency for many years without any problems.

[lindylooellalouise]

Wish we had used the same one as you

[jeanlyon]

Yes mine has been excellent as well.

[Peanut006]

Ours too, she has dealt with four cancelled cruises and two cruises we have moved with no problems at all. She was recommended to me by a cruising friend, she is a British lady living  in Spain 

 

Michelle 

[wowzz]

17 minutes ago, Peanut006 said:

Ours too, she has dealt with four cancelled cruises and two cruises we have moved with no problems at all. She was recommended to me by a cruising friend, she is a British lady living  in Spain 

 

Michelle 

Is she ABTA bonded?  However good she is, I'm not sure I'd pay money to an individual person living in Spain for a holiday with a UK company.

[majortom10]

In these current times I would never use any TA that wasnt ABTA bonded or ATOL if including flights.

[Peanut006]

1 hour ago, wowzz said:

Is she ABTA bonded?  However good she is, I'm not sure I'd pay money to an individual person living in Spain for a holiday with a UK company.

She works for a British company that is ABTA bonded 

 

Michelle 

[Rupert2251]

16 hours ago, majortom10 said:

In these current times I would never use any TA that wasnt ABTA bonded or ATOL if including flights.

Definitely not!! A lot of these travel agents and cruise specialists use a team of home workers, so this lady who lives in Spain could possibly work for a large company. The agent I use has home workers all over the place, they have to build a reputation for themselves but they are fully bonded because they are employed by the main company.